REALMS-2741Unable to login multiple accounts (in family account) into Realm
Current Setup:
- 2 x Nintendo Switches (both with their own physical copy of Minecraft and are installed/updated to the latest available version
- Family Nintendo Account (baldie1843, my wife, my 9yo son, and my 4 yo daughter).
- Realms Plus setup under baldie1843
Problem:
- If one person logins into the Realm on Switch A, no one in the family account (with subscription) can log in from Switch B.
How to reproduce:
- Setup Family plan with at least 2 family members. One of them should be a child/restricted account
- Log primary (in case me baldie1843) into the Realm from Switch A
- Attempt to login child/restricted account into the Realm from Switch B
In theory any Bedrock client should cause this issue, and not just the Nintendo Switch, as it indicates that the secondary user (in this case child/restricted account) is already logged into the Realm on a different device.
Observations:
- It looks like it is referencing all accounts in the family account as the original/parent account (in my case baldie1843).
- When logging multiple users in to the same switch (split screen), it shows the first user as the primary family member (baldie1843), and the others use their Nick names defined in the local switch (mommy, bubby, peaches, etc).
- (This might be an indication of a second issue, or just another symptom of the same issue.)
Environment
Production: Bedrock: Realms Plus: Nintendo Switch clients
Created Issue:
Unable to login multiple accounts (in family account) into Realm
Current Setup:
- 2 x Nintendo Switches (both with their own physical copy of Minecraft and are installed/updated to the latest available version
- Family Nintendo Account (baldie1843, my wife, my 9yo son, and my 4 yo daughter).
- Realms Plus setup under baldie1843
Problem:
- If one person logins into the Realm on Switch A, no one in the family account (with subscription) can log in from Switch B.
How to reproduce:
- Setup Family plan with at least 2 family members. One of them should be a child/restricted account
- Log primary (in case me baldie1843) into the Realm from Switch A
- Attempt to login child/restricted account into the Realm from Switch B
In theory any Bedrock client should cause this issue, and not just the Nintendo Switch, as it indicates that the secondary user (in this case child/restricted account) is already logged into the Realm on a different device.
Observations:
- It looks like it is referencing all accounts in the family account as the original/parent account (in my case baldie1843).
- When logging multiple users in to the same switch (split screen), it shows the first user as the primary family member (baldie1843), and the others use their Nick names defined in the local switch (mommy, bubby, peaches, etc).
- (This might be an indication of a second issue, or just another symptom of the same issue.)
Environment
Production: Bedrock: Realms Plus: Nintendo Switch clients
![[Helper] osfanbuff63](../../../data/avatars/users/94394.png){kind=small}
After jumping through a lot of hoops, with both Switchs' networking, I was finally able to get this resolved (Networking was dropping for no reason.)
Hopefully this helps anyone out there reading this.
Request
Thanks for this lengthy report and request. I agree fully. The current process of settings up accounts for a family leaves a lot to wish for. However that is outside our control on Realms, we need to deal with both Microsoft accounts and platform accounts - in this case Nintendo accounts.
We are looking into a refresh of the UI, and better feedback and flows when adding users to the realm. Note that an alternative way to invite all the users to the realm would be to give them the invite code. This process also is in need of a UI refresh. This is already on our backlog, but as this is not a bug per se I am resolving this issue.