REALMS-4897Renew Paid but Realms Expired
14 days ago, after a lot of trouble, I renew my realms in the Windows Store, with a subscription activation. in the game, the realms say for 14 days, that the realms has 0 day remain, but I was fine because it works and I paid the month. Today I open d the game and the game says that the realm was expired. The renew button shows again, but I paid for a month, not for 14 days.
FIX IT AND DON'T IGNORE US.
EDIT: When expired I contact Mojang support, useless as usual, they didn't respond with an actual response, with a reason why all of this is happening, they just say in a nutshell "ask Microsoft for the paying stuff". I call Microsoft support for a refund for my subscription and they immediately gave me, then I paid again, for a new whole month; now, the setting page of my realm says "Renew every 30 days" in the Duration section.
Try to ask for a refund and purchase again if you don't see "Renew every 30 days" in the Duration section.
Linked Issues
Created Issue:
Renew Paid but Realms Expired
14 days ago, after a lot of trouble i renew my realms in the Windows Store, with a subscription activation. in the game, the realms says for 14 days, that the realms has 0 day remain, but i was fine because it works and i paid the month. Today i open d the game and the game says that the realm was expired. The renew button shows again, but i paid for a month, not for 14 days.
FIX IT AND DON'T IGNORE US.
14 days ago, after a lot of trouble
irenew my realms in the Windows Store, with a subscription activation. in the game, the realms saysfor 14 days, that the realms has 0 day remain, butiwas fine because it works andipaid the month. Todayiopen d the game and the game says that the realm was expired. The renew button shows again, butipaid for a month, not for 14 days.
FIX IT AND DON'T IGNORE US.
14 days ago, after a lot of trouble, I renew my realms in the Windows Store, with a subscription activation. in the game, the realms say for 14 days, that the realms has 0 day remain, but I was fine because it works and I paid the month. Today I open d the game and the game says that the realm was expired. The renew button shows again, but I paid for a month, not for 14 days.
FIX IT AND DON'T IGNORE US.
EDIT: When expired I contact Mojang support, useless as usual, they didn't respond with an actual response, with a reason why all of this is happening, they just say in a nutshell "ask Microsoft for the paying stuff". I call Microsoft support for a refund for my subscription and they immediately gave me, then I paid again, for a new whole month; now, the setting page of my realm says "Renew every 30 days" in the Duration section.
Try to ask for a refund and purchase again if you don't see "Renew every 30 days" in the Duration section.
duplicates
Today I paid for extend my Realm, turned out the day remaining still 13 days left and I already paid 3.99
I'm afraid that I will lost my precious Realm like the others
When expired I contact Mojang support, useless as usual, they didn't respond with an actual response, with a reason why all of this is happening, they just say in a nutshell "ask Microsoft for the paying stuff". I call Microsoft support for a refund for my subscription and they immediately gave me, then I paid again, for a new whole month; now, the setting page of my realm says "Renew every 30 days" in the Duration section.
Try to ask for a refund and purchase again if you don't see "Renew every 30 days" in the Duration section.
Thank you for your report!
We're tracking this issue in REALMS-4516, so this ticket is being resolved and linked as a duplicate.
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