Hi Sarah, I contacted minecraft support ages ago when I raised this but they have not got back to me at all. What I have read is that you should not delete the minecraft game and reinstall as that looses all the worlds. I did use a backup and managed to get it working but then it happened again two days later. Been waiting for minecraft to come back to me since the support person here "resolved' the case. Be good to hear if you have better luck than me. We still have the problem.
Elaine Millward
MCPE-62421
Lots of people still having this issue. I contacted minecraft support but had no reply. Please can you suggest what we need to do. Thanks.
Hi Sarah, I contacted minecraft support ages ago when I raised this but they have not got back to me at all. What I have read is that you should not delete the minecraft game and reinstall as that looses all the worlds. I did use a backup and managed to get it working but then it happened again two days later. Been waiting for minecraft to come back to me since the support person here "resolved' the case. Be good to hear if you have better luck than me. We still have the problem.
We ended up deleting whole thing and loosing the worlds. Reinstalling. But, I believe it will happen again.
These are the things we tried without any joy of solving.