Christopher Hawkins
- Drakil99
- JIRAUSER712895
- Europe/Stockholm
- Yes
- No
2 issues
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MCL-21133![[Mod] markderickson](../../../data/avatars/users/18946.svg){kind=small}
Hi Christopher Hawkins, sorry for the inconvenience. To clarify Barnos's question – we don't need you to recreate any environment, we just need a bit of information from your computer in order to understand how to test and potentially fix the issue on our end (it's difficult to fix a bug if we don't know what is causing it). If you're willing, here is the information we'd need to do this:
- The launcher_log.txt file, which you can find by following the instructions in this webpage. You can attach it to this report.
- Proper reproduction steps – what are you doing to see the issue? Are you just opening the launcher, or are you doing something more?
- Complete issue details – how does the issue present itself to you? If possible, could you provide a screenshot of the problem you're experiencing?
Thanks. 
It's happening again... An update has knocked me back down to the Demo again and this time won't fix itself no matter what I do. And thanks for guiding me to another user with the same problem which figured it out and made it CLEAR you guys are not gonna fix anything as per usual to almost all other games put out by Microsoft or other companies merged with them.
I bought the Java version in December... An update came out in January and knocked me down to Demo... I don't know what I did but I managed to fix it... Another update came out and again I am back at Demo version and this time I can't get it to recognize that I have the Full Version at all. No matter what I do. And I keep getting refered to other tickets where this issue has happened to other and RESOLVED is what they keep getting like me... BUT NOTHING IS RESOLVED!!! NOTHING IS FIXED ABOUT THIS...
YOU PEOPLE ARE FRICKEN FUNNY... HOW THE HELL AM I SUPPOSED TO CREATE THE ENVIROMENT OF A GAME THAT GOES FROM PAID TO DEMO EVERY UPDATE... GROW A DAMN BRAIN.
I WANT MY MONEY BACK AND YOU CAN TAKE YOUR GAME AND RAM IT... I ALREADY CONTACTED THE FTC ON THIS.
Chill as in if I want my money back or it get FIXED instead of the Run around... Then I shouldn't be UPSET???? You Chill punk... RESOLVED for an ISSUE That's now happened AGAIN AND AGAIN AND AGAIN... IS NOT RESOLVED... ANd FOR THIS MORON TO PROVIDE MORE INFORMATION ON... GAME KEEPS GOING FROM FULL TO DEMO IS PATHETIC... ITS NOT MY MACHINE DOING IT ITS YOUR DAMN DEV TEAM DOING IT.