This is still an issue. I bought the game in Dec 2018 and it worked fine. Last week my disc needed to be formatted and the same Windows 10 were reinstalled. Well, probably with updates since then... I installed the game again from Microsoft Store and when clicking the game icon, the red Mojang window opens for 2-3 seconds and then closes. That's it.
Does the game have a bug? Do I need to install something else on the laptop? Like some framework, Java, whatever... that I don't know? Tnx
Dear anybody, who is this ticket assigned to? And what is going on? And why not?
I mean... I reported a bug over a week ago. Before that it took me a month to get my laptop repaired, then another week to re-install the game from the Microsoft Store and try all sorts of things to get the game working. And a week ago a found a way to submit this to support and since than every day my son asks me about 10 times if there are any news. When can he play the game he used to play before the laptop had to be fixed.
And now... my ticked was "resolved" due to a duplicate - this ticket. And this ticket is open since Feb 2017? So, what do I tell to my son? That as this is going on, he'll be able to play a game probably sometime when he'll go to college.
Please, be a professional company and at least answer what's going on and then:
resolve and close this ticket with some resolution type, like fixed.
provide info what I have to do (either reinstall, reconfigure, tweak some settings, install some framework,... whatever) to play the game on the same Windows version as before, ... if not possible...
provide another version of Minecraft, another game, whatever I can give my son to play, ... if not...
refund the money paid for this game and additions and I go and buy my son some other toy or a game that works.
Peter Fistrovic
MCPE-92828
This is still an issue. I bought the game in Dec 2018 and it worked fine. Last week my disc needed to be formatted and the same Windows 10 were reinstalled. Well, probably with updates since then... I installed the game again from Microsoft Store and when clicking the game icon, the red Mojang window opens for 2-3 seconds and then closes. That's it.
Does the game have a bug? Do I need to install something else on the laptop? Like some framework, Java, whatever... that I don't know? Tnx
Dear anybody, who is this ticket assigned to? And what is going on? And why not?
I mean... I reported a bug over a week ago. Before that it took me a month to get my laptop repaired, then another week to re-install the game from the Microsoft Store and try all sorts of things to get the game working. And a week ago a found a way to submit this to support and since than every day my son asks me about 10 times if there are any news. When can he play the game he used to play before the laptop had to be fixed.
And now... my ticked was "resolved" due to a duplicate - this ticket. And this ticket is open since Feb 2017? So, what do I tell to my son? That as this is going on, he'll be able to play a game probably sometime when he'll go to college.
Please, be a professional company and at least answer what's going on and then:
Thanks! Peter