Minecraft Windows 10 Edition crashing at the MOJANG logo.
When I start the game from anywhere, start menu and xbox app, it crashes on the MOJANG logo screen.
Here is the crash: https://giphy.com/gifs/l3q2xgyRYu6UfqYuI
Linked Issues
is duplicated by13
MCPE-23329Game craches whilst showing mojang screenDuplicateMCPE-23753My Minecraft wont Load!DuplicateMCPE-24103Minecraft windows 10 edition crashes on Mojang screenDuplicateMCPE-26190Game crash on the mojang logoDuplicateMCPE-27035Mincraft launches successfully then fails until rebootDuplicateMCPE-27393Minecraft on Windows 10 won't start upDuplicateMCPE-27579game can't runDuplicateMCPE-28035Game crashes at Mojang screenDuplicateMCPE-28957Crash at Mojang Logo after FCUDuplicateMCPE-29866my minecraft crash when get new updateDuplicateMCPE-31960Minecraft crashes on launch - only Mojang screen displayedDuplicateMCPE-92828The game doesn't start after installationDuplicateMCPE-93956Game crashing on startupDuplicate
- Incomplete
Kevin Yoshino- 5
- 4
- Confirmed
- 71131 / 109898
- Windows
- Windows 10 Home 14393.693
- crash
Created Issue:
W10 Edition crashing at the MOJANG logo.
When I start the game from anywhere, start menu and xbox app, it crashes on the MOJANG logo screen.
Attachments2
- Unresolved
- Open
- Unconfirmed
- Windows
- Windows 10 Home 14393.693
- 1.0.3
When I start the game from anywhere, start menu and xbox app, it crashes on the MOJANG logo screen.
Here is the crash: https://giphy.com/gifs/l3q2xgyRYu6UfqYuI
W10 Edition crashing at the MOJANG logo.Minecraft Windows 10 Edition crashing at the MOJANG logo.
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
is duplicated by
![[Mod] bemoty](../../../data/avatars/users/50554.png){kind=small}
relates to
is duplicated by
![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
is duplicated by
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
is duplicated by
Yeah it happens to me but in 1.16.40
Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki
Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
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📓 Issue Guidelines – ☃D83D? Community Support – 📧 Feedback – 📖 Game Wiki
Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
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Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
If you have not, you might like to make use of the search feature before making a new ticket, as it's likely that the issue has been reported already.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki
Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki
Thank you for your report!
However, this issue has been closed as a Duplicate of MCPE-19903.
Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki
![[Mod] Jarl-Penguin](../../../data/avatars/users/92849.png){kind=small}
Thank you for your report!
We're tracking this issue in MCPE-19903, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're tracking this issue in MCPE-19903, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Anyone?
Confirmed to affect 1.0.3. I'm actually experiencing this to... that, or a separate crash that acts in the same way. On my computer the windows stays open longer, but that could just be because my computer is slower, or the attached GIF is sped up, or both.
Continued from my previous post...
After rebooting my computer, the game was able to start up normally. If you reboot your device, does the game open up as it should, Kevin Yoshino?
SuperGeniusZeb, I've tried rebooting it and reinstalling it. Checked my driver's and windows updates as well and the problem still persists.
Actually, when it isn't connected to the internet, it hangs on the MOJANG logo.
Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.
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This is an ongoing problem to this day.
On certain computers, the game will crash after the Mojang logo if it is in Fullscreen mode. Sometimes, if one is fast enough getting the app to windowed mode and the game was the first thing started after a fresh system restart, the game will finish loading and work, so long as it is left in windowed mode. However, the game doesn't respect its own settings to load in windowed mode on subsequent executions and switching to fullscreen mode crashes the game immediately.
The game is being run on a laptop computer with "Switchable Graphics" where the low-power GPU is an AMD Radeon HD 8650G (integrated into the APU A10-5750M). The gaming GPU is a Radeon HD 8970M. Graphics drivers are limited by the 8650G to AMD's 15.7.1 and 16.2.1 beta releases ( https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064 ) which are installed and working properly in all other games and applications. Forcing the Minecraft App to use one GPU or the other has no effect on the crash.
Is this a thing in 2020?
it loads me, but the screen goes completely black
This is still an issue. I bought the game in Dec 2018 and it worked fine. Last week my disc needed to be formatted and the same Windows 10 were reinstalled. Well, probably with updates since then... I installed the game again from Microsoft Store and when clicking the game icon, the red Mojang window opens for 2-3 seconds and then closes. That's it.
Does the game have a bug? Do I need to install something else on the laptop? Like some framework, Java, whatever... that I don't know? Tnx
Dear anybody, who is this ticket assigned to? And what is going on? And why not?
I mean... I reported a bug over a week ago. Before that it took me a month to get my laptop repaired, then another week to re-install the game from the Microsoft Store and try all sorts of things to get the game working. And a week ago a found a way to submit this to support and since than every day my son asks me about 10 times if there are any news. When can he play the game he used to play before the laptop had to be fixed.
And now... my ticked was "resolved" due to a duplicate - this ticket. And this ticket is open since Feb 2017? So, what do I tell to my son? That as this is going on, he'll be able to play a game probably sometime when he'll go to college.
Please, be a professional company and at least answer what's going on and then:
Thanks! Peter
Hello Peter,
I am the original poster for this support ticket. I have since built a new computer and stopped experiencing the issue. I have no clue as to what the problem comes from. All the information shown above is all the information I have. I apologize I could not be of any help.
Best regards,
Kevin
I managed to figure this out. Installing the latest Media Feature Pack from May 2020 did the trick for me.
I have this issue on 1.16.20002.0 and the media pack update didn't do anything as I'm using a fresh install of windows 10 ARM version.
I can confirm that installing the Media Feature Pack via "Settings > Apps > Optional Features" has corrected the issue for me.
System information is as follows.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, please make sure the ticket description contains the following information:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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