I also had this problem. I downloaded through the Microsoft store, and the DLC didn't work so I tried reinstalling to the Hero edition. Come to find out, my main hero level 23 or around there is gone, all I'm left with is my level 8 which I used for local play.
I also had this problem. I downloaded through the Microsoft store, and the DLC didn't work so I tried reinstalling to the Hero edition. Come to find out, my main hero level 23 or around there is gone, all I'm left with is my level 8 which I used for local play.
I also had this same issue. I wasn't sure how to lower the bridge at first, but I found out you can jump across and then there as no way to go back.