arkadiusz
- leeski
- JIRAUSER714214
- Europe/Stockholm
- Yes
- No
BDS-16680arkadiusz: See the comment before yours for a possible explanation.
The issue described in this ticket has been fixed. If you have a similar problem in a world you created after the 1.18.10 release, it is probably a new issue. Please create a new ticket describing it, and especially mention anything new or different that happens in your case.
arkadiusz: We have records, but I see no evidence that you opened a ticket under this account. If you did, provide the report key (like MCPE-144208).
BTW, I can't "make you swear", that's your choice. But I advise you not to. You could be banned for it.
UPDATE:
Looking farther into the old records, I see you submitted report BDS-16680 which was closed as a duplicate of this one. That was more than a month ago, before the fix. If you're still having an issue like this, your old experience of it isn't relevant any more; we need a new report describing what is happening now. (Also, if you didn't read Jonathan Hanzel's comment above, you need to do that or we're not going to get anywhere with this.)
Yes, I only wonder when, and is there even a chance to solve it? I can't enter the game with my kids, and see them cry for lost pets and stuff.
Reply from [MCPE Mod] Auldrick:
This is not a customer support site, it's only for providing information about bugs to the devs. The moderators here are not Mojang employees and have no access to their internal systems, so we can't give specific answers to questions like yours. However, I can assure you that Mojang doesn't simply forget about bug reports that affect so many users as this one does.
Ok then. Can you link me to the proper place, where I can communicate with Mojang employees with access to their internal systems, and able to give specific answers to these questions, since I get here linked directly from official Mojang site.
Reply from [MCPE Mod] Auldrick:
Again, because we are not a customer support site I don't keep information about customer support resources at hand. There are some links in our guidelines and FAQ that might get you to somebody who knows more.
You should know, though, that fixing bugs is an iterative process that involves diagnosis, patch design and coding, and verification through testing. Because these are creative tasks, the overall process takes as long as it takes and isn't predictable, so there is no reliable answer to the question about how long a fix will take. (Nevertheless, in response to the second part of your question I have no doubt a solution is possible.)
You should also understand that keeping a staff large enough to satisfy queries from 250 million impatient customers would be utterly impractical and require pricing the game too high to be competitive. That's why there's no official customer support site for Minecraft and other games from small studios with huge customer bases. Such games rely on their community to support itself, as Mojang does through its Community Support Discord. You can find a link to it in our FAQs.
Will there be any solution for vanished items, villagers and pets, or I just should leave it like it is, with no help?
Reply from [MCPE Mod] Auldrick:
Please use comments only to add new information that might help the devs find and fix the bug. The bug tracker is only meant for submitting bug information, it's not for asking questions. We are not Mojang employees and we don't have the answers you want.
Nothing has been resolved.
Nothing changed. No villagers, no pets, no armor stands (netherite armors included)
Nothing.
I have opened a ticket, where I have described my issue. Have been moved here by admin. Topic has status fixed? Well, my problem is not. Move me to another topic if you wish, but don't claim it is fixed. eot anyway. Don't make me swear.