LouP01
- LouP01
- JIRAUSER775576
- Europe/Stockholm
- Yes
- No
LouP01: Please edit your comment stating whether you performed the workaround in the description, including all three steps: clearing the Marketplace cache, exiting Minecraft (important!), and then restarting and trying the download again. What you said in your comment is exactly what the workaround is supposed to fix.
LouP01: I asked you to edit your comment emphasizing a very specific piece of information you left out. In response you edited it doing nothing but removing blank lines. So let me try one more time:
DID YOU CLEAR THE MARKETPLACE CACHE, THEN IMMEDIATELY EXIT MINECRAFT BEFORE TRYING TO DOWNLOAD AGAIN?
Until you make it clear that you did all the workaround steps correctly, instead of just saying you "tried the workaround multiple times", I can't be confident that your problem can't be solved by using the workaround.
LouP01: I own the blame this time. This bug report is special because it involves not only Minecraft but the Microsoft Store, which hosts the Marketplace. For this reason it isn't managed entirely in Mojang's internal bug tracker, as most bugs are, but instead I have to communicate directly to our Mojang liaison about it. Unfortunately, the liaison had to be absent for several weeks due to a personal situation, and during that time the person filling in for him was "out of the loop" and wasn't able to progress this issue, so I was unable to update Mojang about these issues for over a month. Then when he returned I gave him some time to catch up on his postponed work, and I lost my momentum. I am working to rectify that now.
As it stands, this kind of problem seems to have been fixed for most users, so much so that for a while it seemed probable that those of you who still had it weren't doing the workaround correctly. (That's why I was so insistent in recent months that you all explicitly say you'd restarted Minecraft after clearing the cache.) But we now have attestations from several users on different platforms (including you), so now it's more probably that there are still trigger conditions for the problem that Mojang hasn't addressed yet. The problem with that is that they need information about what temporary files aren't getting cleared out of the cache, assuming it's still a problem with the cache. And that information can only come from you users, since Mojang can't access your device.
We had a comment from PS4 user Bugaronirex16 that says he fixed his problem by deleting a "corrupt data file" and reinstalling Minecraft. I didn't know the temporary cache file location on PlayStation could be accessed by users, but if that user could do it, maybe you can too. Please review that comment. If you can find the files, you may be able to fix the problem on your own device, but before you delete anything, please tell us what files weren't deleted by Clear Marketplace Cache (and their sizes) so Mojang can try to use that information to improve the fix logic for other people. Then you can safely delete the cache files and try the download again, but I'd caution you not to reinstall Minecraft if you can avoid it, because that will wipe out your current worlds, settings, and character/skin, and you'll have to repeat whatever networking setup tasks go with installing for PlayStation. In any case, please let me know what, if anything, you choose to try, or if you'd rather not.
In case you're wondering, the Clear Marketplace Cache button is coded to clean up after the known kinds of download error, but it doesn't wipe out everything. I suspect that's because nontechnical users might decide it's harmless to clear the cache and might do it often, incorrectly thinking they were reclaiming storage on their device. That wouldn't be good, because it could result in them having to download all their DLC again, which would put an unnecessary burden on the Marketplace servers if a lot of people did it. For mobile devices (maybe other devices too?) it could also waste a lot of chargeable data minutes.
SpongeBob SquarePants - By Spark Universe
DragonFire Lite Add-On - By Spectral Studios
Are the ones in trying most to download but nothing from the store is downloading at all.
I’m playing on PS5
I’ve tried restarting the console, Uploading game data to Cloud and uninstalling from console and downloading again and that’s not worked.
Ive also tried the workaround multiple times and have been trying to do everyday for a week and still no luck it’s just always stuck on Importing stays at 0%
My apologies I have trouble understanding sometimes, yes I have Cleared the Cache then immediately exited MineCraft before tying the download again, this I’ve done multiple times sorry if you misunderstood me before
From [MCPE Mod] Auldrick: Thank you! I will forward this to Mojang.
@[MCPE Mod] Auldrick,
Do you know when I might get a response from Mojang regarding my issue as it’s still not working I’m trying everyday and nothing is working.
Kind regards,
Lou
@ [MCPE Mod] Auldrick
I found a fix by following some steps on @Bugaronirex16’s comment…
I uploaded any saved date to my PS5 cloud
Opened MC and cleared the Cache and immediately shut down my PS5
Turned it back on and immediately uninstalled MC
Reinstalled and tried a download and boom it’s fixed !!!