Scott Moore
- SMoore
- JIRAUSER466823
- Europe/London
- Yes
- No
MCPE-123617Steps to Reproduce:
Start minecraft.
Choose account
Select marketplace
Observed Results:
The 'scanning' animation plays for 45 seconds then shows "We're unable to connect to the Marketplace. Maybe check your Internet connection?"
Expected Results:
Marketplace should show (the internet is working)
Notes:
Steps to Reproduce:
Start minecraft.
Choose account
Select marketplace
Observed Results:
The 'scanning' animation plays for 45 seconds then shows "We're unable to connect to the Marketplace. Maybe check your Internet connection?"
Expected Results:
Marketplace should show (the internet is working)
Notes:
Issue only affects two of the accounts on the Nintendo - one child account and my account. Two other child accounts are unaffected - the 3rd child account was added today and has no problem accessing marketplace
Issue was originally seen as one of the '-9 errors' referred to in
MCPE-62421. And, although the -9 is no longer seen, the issue of not being able to access the marketplace is still persisting with the same problematic accounts (been going on for more than a year now)All child accounts are active with the Nintendo Switch Online package - my account is the admin\parent account for them
None of the accounts has a Microsoft Account - these are only being used with the Nintendo profiles (all on the same device)
The issue of internet connectivity is further disproved if I choose either 'Attribution' or 'Licensed Content' from the Settings->Profile section from either of the problematic accounts - both of these happily go off the the internet and display the content in the browser view
As an additional test, from the main menu, switching to 'Local Network' using the Y button, I can switch to Local Network within a single second. However, switching back to 'Online Network' shows the 'Enabling Online Network' animation - after about 8 seconds a small window showing 'Loading' flashed up for less than a seconds and then disappears to continue to show the 'Enabling Online Network' animation which never stops - I also cannot go back\cancel from here - only option is to press Home button and close the game.
Probably no surprise that the problematic accounts also don't show their Nintendo Switch Friends online when they are also playing minecraft - rendering multiplay impossible. The problematic accounts are able to play online with other Nintendo games (e.g. Animal Crossing New Horizons) so online play is working for these account - the issue is that Minecraft seems to think that two of the accounts have no internet connectivity when clearly they do.
If this is of any use ... at the bottom of the Profile section ATS:0 and MCID:<blank> are shown for just both problematic accounts - the working accounts show ATS:1 and MCID:<16-digit-hex-number> (CID:<blank> is shown for all accounts)
Steps to Reproduce:
Start minecraft.
Choose account
Select marketplace
Observed Results:
The 'scanning' animation plays for 45 seconds then shows "We're unable to connect to the Marketplace. Maybe check your Internet connection?"
Expected Results:
Marketplace should show (the internet is working)
Notes:
Issue only affects two of the accounts on the Nintendo - one child account and my account. Two other child accounts are unaffected - the 3rd child account was added today and has no problem accessing marketplace
Issue was originally seen as one of the '-9 errors' referred to in
MCPE-62421and private issueMCPE-78636tagged for Kelly. And, although the -9 is no longer seen, the issue of not being able to access the marketplace is still persisting with the same problematic accounts (been going on for more than a year now)All child accounts are active with the Nintendo Switch Online package - my account is the admin\parent account for them
None of the accounts has a Microsoft Account - these are only being used with the Nintendo profiles (all on the same device)
The issue of internet connectivity is further disproved if I choose either 'Attribution' or 'Licensed Content' from the Settings->Profile section from either of the problematic accounts - both of these happily go off the the internet and display the content in the browser view
As an additional test, from the main menu, switching to 'Local Network' using the Y button, I can switch to Local Network within a single second. However, switching back to 'Online Network' shows the 'Enabling Online Network' animation - after about 8 seconds a small window showing 'Loading' flashed up for less than a seconds and then disappears to continue to show the 'Enabling Online Network' animation which never stops - I also cannot go back\cancel from here - only option is to press Home button and close the game.
Probably no surprise that the problematic accounts also don't show their Nintendo Switch Friends online when they are also playing minecraft - rendering multiplay impossible. The problematic accounts are able to play online with other Nintendo games (e.g. Animal Crossing New Horizons) so online play is working for these account - the issue is that Minecraft seems to think that two of the accounts have no internet connectivity when clearly they do.
If this is of any use ... at the bottom of the Profile section ATS:0 and MCID:<blank> are shown for just both problematic accounts - the working accounts show ATS:1 and MCID:<16-digit-hex-number> (CID:<blank> is shown for all accounts)
Steps to Reproduce:
Start minecraft.
Choose account
Select marketplace
Observed Results:
The 'scanning' animation plays for 45 seconds then shows "We're unable to connect to the Marketplace. Maybe check your Internet connection?"
Expected Results:
Marketplace should show (the internet is working)
Notes:
Issue only affects two of the accounts on the Nintendo - one child account and my account. Two other child accounts are unaffected - the 3rd child account was added today and has no problem accessing marketplace
Issue was originally seen as one of the '-9 errors' referred to in
MCPE-62421and private issueMCPE-78636tagged for Kelly. And, although the -9 is no longer seen, the issue of not being able to access the marketplace is still persisting with the same problematic accounts (been going on for more than a year now)All child accounts are active with the Nintendo Switch Online package - my account is the admin\parent account for them
None of the accounts has a Microsoft Account - these are only being used with the Nintendo profiles (all on the same device)
The issue of internet connectivity is further disproved if I choose either 'Attribution' or 'Licensed Content' from the Settings->Profile section from either of the problematic accounts - both of these happily go off the the internet and display the content in the browser view
As an additional test, from the main menu, switching to 'Local Network' using the Y button, I can switch to Local Network within a single second. However, switching back to 'Online Network' shows the 'Enabling Online Network' animation - after about 8 seconds a small window showing 'Loading' flashed up for less than a second
sand then disappears to continue to show the 'Enabling Online Network' animation which never stops - I also cannot go back\cancel from here - only option is to press Home button and close the game.Probably no surprise that the problematic accounts also don't show their Nintendo Switch Friends online when they are also playing minecraft - rendering multiplay impossible. The problematic accounts are able to play online with other Nintendo games (e.g. Animal Crossing New Horizons) so online play is working for these account - the issue is that Minecraft seems to think that two of the accounts have no internet connectivity when clearly they do.
If this is of any use ... at the bottom of the Profile section ATS:0 and MCID:<blank> are shown for just both problematic accounts - the working accounts show ATS:1 and MCID:<16-digit-hex-number> (CID:<blank> is shown for all accounts)
Steps to Reproduce:
Start minecraft.
Choose account
Select marketplace
Observed Results:
The 'scanning' animation plays for 45 seconds then shows "We're unable to connect to the Marketplace. Maybe check your Internet connection?"
Expected Results:
Marketplace should show (the internet is working)
Notes:
Issue only affects two of the accounts on the Nintendo - one child account and my account. Two other child accounts are unaffected - the 3rd child account was added today and has no problem accessing marketplace.
Issue was originally seen as one of the '-9 errors' referred to in
MCPE-62421and private issueMCPE-78636tagged for Kelly. And, although the -9 is no longer seen, the issue of not being able to access the marketplace is still persisting with the same problematic accounts (been going on for more than a year now).All child accounts are active with the Nintendo Switch Online package - my account is the admin\parent account for them.
None of the accounts has a Microsoft Account - these are only being used with the Nintendo profiles (all on the same device).
The issue of internet connectivity is further disproved if I choose either 'Attribution' or 'Licensed Content' from the Settings->Profile section from either of the problematic accounts - both of these happily go off the the internet and display the content in the browser view.
As an additional test, from the main menu, switching to 'Local Network' using the Y button, I can switch to Local Network within a single second. However, switching back to 'Online Network' shows the 'Enabling Online Network' animation - after about 8 seconds a small window showing 'Loading' flashed up for less than a second and then disappears to continue to show the 'Enabling Online Network' animation which never stops - I also cannot go back\cancel from here - only option is to press Home button and close the game.
Probably no surprise that the problematic accounts also don't show their Nintendo Switch Friends online when they are also playing minecraft - rendering multiplay impossible. The problematic accounts are able to play online with other Nintendo games (e.g. Animal Crossing New Horizons) so online play is working for these account - the issue is that Minecraft seems to think that two of the accounts have no internet connectivity when clearly they do.
If this is of any use ... at the bottom of the Profile section ATS:0 and MCID:<blank> are shown for just both problematic accounts - the working accounts show ATS:1 and MCID:<16-digit-hex-number> (CID:<blank> is shown for all accounts).
Switch firmware is up to date - v11.0.1
Been seeing the exact issue with Nintendo Switch with one of our two child accounts.
Seen on 1.14.30 (and earlier, I think)
Just updated to 1.14.60 and still same issue occurs on the same child account.
I've checked permissions of both child accounts and they are identical - so no explanation there as to why one child can access the marketplace no problem but the other gets Error -9
For the record my account is fine too.
Neither child nor myself have any Microsoft Live account.
Hope this gets fixed soon!
Thanks
Hi Mojang, I added
MCPE-123617a week ago detailing similar problems with Marketplace not working. It was closed as a duplicate of this issue but I have put on there details of some information which may be relevant that I have not seen in the above comments of this issue. Please can you take a look atMCPE-123617just in case there is something in my notes that may be of use in fixing this ... been going on for a year now! Cheers.Still not fixed for me! Original problem (1 account can access marketplace and 2 can't) still persists nearly 2.5 years after I raised a separate issue (which was closed as duplicate of what has become this issue)
Clearing Marketplace Cache on problem account made no difference.
Problem still shows red exclamation mark with "There is an error with your account ....."