MCD-3956Unable to start minecraft dungeon in online mod
When I open Mincecraft AND I go into online mode and I click play it tells me error privilege you cannot play due to the restrictions of the online game mode but instead when I go in offline mode it works in practice I cannot play multiplayer
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Created Issue:
Unable to start minecraft dungeon in online mod
When I open Mincecraft AND I go into online mode and I click play it tells me error privilege you cannot play due to the restrictions of the online game mode but instead when I go in offline mode it works in practice I cannot play multiplayer
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You might have restrictions attached to your account preventing you from accessing online services. These restrictions might be due to Parental controls or to the birth-date entered on the account is below a specific age.
See: https://support.xbox.com/help/family-online-safety/child-accounts/why-am-i-asked-for-parental-consent
and
https://support.microsoft.com/en-us/help/4482922/xbox-one-online-safety-and-privacy-settings-for-parents-and-kids
To alter these restriction settings:
Log into https://account.xbox.com/settings with a Parent account that has the account that purchased the game in its Microsoft Family.
Click on the account image of the account with the game > Privacy
Select “Everyone” for “Others can communicate with voice, text or invites”
Click “Submit”
Click Xbox One/Windows 10 Online Safety
Select “Allow” for all available options > Click “Submit”
Restart Minecraft Dungeons
The settings might apply instantaneously or take up to 24hours.
If you are sent to the Xbox Beta support page instead of the settings the account is underage. See the support pages and use a parent account to change the settings.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Did the above instructions help you fix the problem?
This ticket will automatically reopen when you reply.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
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