MCD-5117I purchased minecraft dungeons through the launcher. I have all my save game files but when the MCD launcher told me to go through the minecraft launcher, now it says I have to buy the game.
Not sure what happened here. Tried to log in and it said the dungeon launcher has migrated to the Minecraft launcher. Now it says I have to purchase the game, but I have already purchased it a while back.(If needed i can get my credit card statement to prove it.) I included everything I could think of with the attached pictures. Any help with this situation would be greatly appreciated. Also I found the receipt for the purchase, however I don't want to post it openly. I have the order id if needed.
Thanks,
Nick
Created Issue:
I purchased minecraft dungeons through the launcher. I have all my save game files but when the MCD launcher told me to go through the minecraft launcher, now it says I have to buy the game.
Not sure what happened here. Tried to log in and it said the dungeon launcher has migrated to the Minecraft launcher. Now it says I have to purchase the game, but I have already purchased it a while back.(If needed i can get my credit card statement to prove it.) I included everything I could think of with the attached pictures. Any help with this situation would be greatly appreciated.
Thanks,
Nick
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Not sure what happened here. Tried to log in and it said the dungeon launcher has migrated to the Minecraft launcher. Now it says I have to purchase the game, but I have already purchased it a while back.(If needed i can get my credit card statement to prove it.) I included everything I could think of with the attached pictures. Any help with this situation would be greatly appreciated. Also I found the receipt for the purchase, however I don't want to post it openly. I have the order id if needed.
Thanks,
Nick
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I have the same problem
I bet the problem is that Minecraft Dungeons could only be bought via Microsoft Account and you are still logged in with an old Mojang Account. I have the same problem, which is caused by that. MC bought via Mojang Account and MCD bought via MS-Account. Sadly the migration of Mojang Accounts to MS Accounts didn't started yet.
Workaround would be: Log Out and Sign in with your Microsoft Account. Afterwards you can play MCD.
Thank you for your report!
Can you please try the following steps:
1. Find the receipt of Minecraft Dungeons that you received in your Microsoft email when you purchased the game.
2. Open Minecraft Launcher, and sign in with this Microsoft account. If you are signed in to a different account, you can add additional accounts under Settings > Accounts.
3. Switch to the aforementioned account and/or set it to active.
Doing this should make it possible to start the game. If the issue is still present, you can also validate game ownership by signing in on minecraftdungeons.net. If this site says that you own the game, but the launcher does not, please let us know and we will investigate further.
Please note that this will not work with a game purchased from Microsoft Store. If you are experiencing issues in these circumstances, please contact Mojang Support.
This ticket will automatically reopen when you reply.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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