MCD-7450Can't unlock Season Pass items
To help us investigate the issue, please provide the following information in your comment:
- If you experience this issue on PC, then which version of Windows do you use: 7, 8, 10, or 11?
- If you have the Minecraft launcher version, then are you using the old launcher (for Windows 7 and 8) or the new launcher?
- If you have the Microsoft Store version, then are you logged into the game with the same account as the Store?
- Are you playing the game through the Xbox Game Pass? If yes, are you using family sharing?
It says my items are locked and I'm not able to collect them I restarted my game and it still didn't allow me to collect them.
Linked Issues
Created Issue:
Cant unlock season pass items
It say's my items are locked and im not able to collect them i restarted my game and it still didn't allow me to collect them
Attachments1
Having exactly same issue with all seasons, pass purchased, tried relogging and contacting support
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
is duplicated by
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
It say
's my items are locked andim not able to collect themirestarted my game and it still didn't allow me to collect themNoteTo help us investigate the issue, please provide the following information in your comment:
- Which version of Windows do you have installed - 7, 8, 10 or 11?
- If you experience this issue on PC, then what is your operating system: Windows 7, 8, 10, or 11?
- If you have the Minecraft launcher version, then are you using the old launcher (for Windows 7 and 8) or the new launcher?
- If you have the Microsoft Store version, then are you logged into the game with the same account as the Store?
- Are you playing the game through the Xbox Game Pass? If yes, are you using family sharing?
It says my items are locked and I'm not able to collect them I restarted my game and it still didn't allow me to collect them.
NoteTo help us investigate the issue, please provide the following information in your comment:
Which version of Windows do youhave installed -7, 8, 10 or 11?- If you
experience this issue on PC, then what is your operating system: Windows 7, 8, 10, or 11?- If you have the Mi
necraft launcherversion, then are youusing the old launcher (for Windows 7 and 8) or the new launcher?Ifyouhave the Microsoft Store version, then are you logged into the game with the same account as the Store?- Are you playing the game through the Xbox Game Pass? If yes, are you using family sharing?
It says my items are locked and I'm not able to collect them I restarted my game and it still didn't allow me to collect them.
NoteTo help us investigate the issue, please provide the following information in your comment:
- If you experience this issue on PC, then which version of Windows do you use: 7, 8, 10, or 11?
- If you have the Minecraft launcher version, then are you using the old launcher (for Windows 7 and 8) or the new launcher?
- If you have the Microsoft Store version, then are you logged into the game with the same account as the Store?
- Are you playing the game through the Xbox Game Pass? If yes, are you using family sharing?
It says my items are locked and I'm not able to collect them I restarted my game and it still didn't allow me to collect them.
Cant unlockseasonpass itemsCan't unlock Season Pass items
is duplicated by
![[Mojang] Big Beak](../../../data/avatars/users/88062.png){kind=small}
Thank you for your report!
We're resolving and linking this ticket forward as a duplicate of MCD-7450, as that ticket contains more detailed information and/or has already been triaged by Mojang.
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– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're resolving and linking this ticket forward as a duplicate of MCD-7450, as that ticket contains more detailed information and/or has already been triaged by Mojang.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCD-7450, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
I'm having the same issue on all 3 seasonal adventures. All 3 have been purchased on Windows 10, and show owned in the DLC section of the launcher. I've previously purchased Seasons 1-2 on Nintendo Switch on the same account and they work fine there. Would love to be able to access this stuff on my PC.
I am experiencing the same issue with the 2nd pass and the 3rd one that came out today. None of the fixes I've googled work,
Thanks for the reports everyone! We're investigating the issue.
Found the solution - launch the game through Windows Store -> Minecraft Dungeons instead of minecraft launcher, that one for some reason doesn't let you claim pass rewards
Can confirm launching from the Windows Store does allow rewards to be claimed. However, this seems more like a work around than a solution. Would love to be able to use the launcher.
I can not try launching the game through Windows Store -> Minecraft Dungeons, because I didn't get the game from the Windows Store, but from their own launcher that works also on previous versions of Windows. I am currently having the issue with Season Pass 3. Season Pass 2 is working fine, and I haven't tested Season Pass 1.
You did purchase for old launcher, but using microsoft account - so it's "owned" in microsoft store
@kotkowski , no, because it is a different installation. I mean, It does not appears on the Windows Store as installed from there, which would mean having to do another installation which is not what I would like. If it were appearing on the Windows Store as installed and to play it I would do it, but that is not the case.
Windows 11
The new Minecraft Launcher, but I cannot play the game due to the white box error, so I update the game through the launcher and starting it directly with the Dungeons.exe shortcut
With the same account, yes
No, I have purchased the DLC through the launcher
Launcher for Windows: Windows 10.0 2.3.451
Bootstrap: 1.1.28
UI: 2.3.451
This issue has been fixed on the service side and no game update is required. Thank you everyone for your reports and patience!