MCL-21315Submitting Store-related Logs
How do I create diagnostic logs and reports related to the Store to give to the devs so they can figure out what's going on with my issue?
Environment
Windows 10, 11
All Store apps (Java or Bedrock
![[Mojang] Donuts1000](../../../data/avatars/users/18949.svg){kind=small}
Created Issue:
Submitting Store-related Logs
How do I create diagnostic logs and reports related to the Store to give to the devs so they can figure out what's going on with my issue?
Environment
Windows 10, 11
All Store apps (Java or Bedrock
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
Added Attachments:
Ticket requested by Ined in order to attach instructions in a mod note.
Hi there!
Could you try to use Windows key + R and type 'wscollect'? After few seconds it should collect the logs and create file on the Desktop.
Please, let us know if that is correct.
This ticket will automatically reopen when you reply.
Correction: Donuts, not Ined. Sorry
@Barnos Yea that's one of the ways. Donuts will write something and turn it into a mod note. I created this so that they could do that and this would turn into a reference point for generating and submitting such logs for any issue in the future.
If users are running into issues at the Microsoft Store / Xbox level, it would be very helpful to get system-level log files from a device facing the problem in question: CAB files generated from * wscollect.exe and
Both of these are system commands a user can type in the text entry window on a PC after hitting the windows button in the lower left of the screen and/or directly in the persistent search bar at the bottom of the screen:
This outputs 2 sets of log files: * a .cab package/file
Users can either attach these directly to a bug that mods should immediately make private, or else users can zip up these files into a single zip file and then attach it to a bug which will then be made private.
Either way, users should be sure to describe the problem they are having, and including any relevant screen shots and error messages in addition to the mentioned files.