Cannot redeem Bedrock though I have Java
Sorry, it should be in the Minecraft Launcher forum. But I cannot select the correct version to post.
When I opened the Minecraft Launcher, I saw "You already own Java Edition. To redeem your new game all you have to do is login to Microsoft Store and click "get" on the new bundle.
When I login to Microsoft Store, I saw "Buy" instead of "get".
Also, your company told me it should be automically added to my account. But it doesn't.
Could you fix the problem?
Created Issue:
Cannot redeem Bedrock though I have Java
Sorry, it should be in the Minecraft Launcher forum. But I cannot select the correct version to post.
When I opened the Minecraft Launcher, I saw "You already own Java Edition. To redeem your new game all you have to do is login to Microsoft Store and click "get" on the new bundle.
When I login to Microsoft Store, I saw "Buy" instead of "get".
Also, your company told me it should be automically added to my account. But it doesn't.
Could you fix the problem?
Attachments4
![[Mod] Umija5895M](../../../data/avatars/users/10122.svg){kind=small}
MC-252767 → 
MCL-21929
Have you got the new launcher by Microsoft and uninstalled the old one?
I have the new launcher. It is 1.1.17.0.
I attached the log files here. [^launcher_log.txt]
This is an account issue, not a bug. This site is for bugs with the game only. Go contact Mojang Support.
Following on from the above comment, I'd recommend that you also have a read through this article and if that doesn't help, then approach Mojang Support.
Avoma, thank you for your advice. I already read the article. I followed all the instructions. I still cannot get Bedrock. I opened my Logs and saw that a code turned my game into trial.
[Info: 2022-06-11 18:58:33.9830575: ProductManager.cpp(318)] Changing product game_minecraft_bedrock to product source TRIAL
I chose "Account Issue" when I was making a ticket. Then, someone from the support said that because I use a Microsoft account to log in Minecraft, so I need to contact Microsoft. But I bought the game from Mojang, not Microsoft. Only Mojang can see my order details.
Hi there!
Mojang is now owned by Microsoft and all assets, games and accounts belong to Microsoft.
Can you also please open Xbox app, go to 'Settings' and 'General', and see if all necessary apps are installed in 'Dependencies' section, if not please install all of them.
This ticket will reopen automatically when you reply.