"Oh no! something went wrong and we couldn't connect to the minecraft services" flashing and not recognizing my account
What I expected to happen was...:
I wanted to log in and play a game like like three days ago.
What actually happened was...:
My profile icon is missing and the error message "Oh no! something went wrong and we couldn't connect to the minecraft services" is flashing constantly (like shown in the attached video), causing me to not being able to play the game. Of coure i bought the game like years ago, but i only can play demo or offline, but offline mode don't even work
Steps to Reproduce:
1. Well, i open the game launcher first
2. Then i was forced to log in again with no account information (just clean launcher without my account info saved)
3. Then problem accured
Environment
Windows 10, Launcher version: v.2.3.394-1.1.28
Linked Issues
Attachments1
Created Issue:
"Oh no! something went wrong and we couldn't connect to the minecraft services" flashing and not recognizing my account
What I expected to happen was...:
I wanted to log in and play a game like like three days ago.What actually happened was...:
My profile icon is missing and the error message "Oh no! something went wrong and we couldn't connect to the minecraft services" is flashing constantly (like shown in the attached video), causing me to not being able to play the game. Of coure i bought the game like years ago, but i only can play demo or offline, but offline mode don't even workSteps to Reproduce:
1. Well, i open the game launcher first
2. Then i was forced to log in again with no account information (just clean launcher without my account info saved)
3. Then problem accuredEnvironment
Windows 10, Launcher version: v.2.3.394-1.1.28
![[Mod] markderickson](../../../data/avatars/users/18946.svg){kind=small}
MC-255810 → 
MCL-22385
Hey! This is in the wrong Project!
I can confirm this issue, my Windows Store launcher is stuck in the same loop. I've tried logging out and logging back in, removing my account details and re-adding them, no luck. My profile icon is also missing and on the login screen even my username is missing! I did nothing different than usual, just opened the launcher after a while, it updated, and it began bugging out. The only thing of note I did is change my email and password, but that shouldn't cause this right?
I managed to track a fix down! You need to log into the Xbox Console Companion app, then restart the Minecraft Launcher! We shouldn't need to log into another app just to use this one though... but it works!
Thank you for your report!
We're tracking this issue in
MCL-11510andMCL-16570, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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