MCLG-413The game always closes after destroying the first portal
I opened the MCLG-411 call to highlight the error in selecting "Legendary" difficulty (there are two options). Based on support's instructions, I'm playing through the campaign for the third time, this time using the second "Legendary" difficulty setting.
Well, when the first portal to be destroyed appears, upon completing this stage a scene is displayed. Viewing the full scene is mandatory and cannot be skipped. However, the game always "closes" at the same point. I've done several steps to try to resolve, but without success, which are as follows:
- uninstall the game, delete the save and install the game and download the save
- clear cache on PlayStation 5
- redo the PlayStation 5 database
- quickly destroy the portal before eliminating the enemies
- first eliminate all enemies and then eliminate the portal
in all these attempts, I was unable to advance the scene without the game being closed.
Attached is a video with the scene and the game being closed (I couldn't send the complete video because the file has more than 10MB, but the part where the game is always closed is in the video).
Each time, I sent PSN the error log with the error video as suggested in the error message after the game was closed.
Created Issue:
The game always closes after destroying the first portal
I opened the
MCLG-411call to highlight the error in selecting "Legendary" difficulty (there are two options). Based on support's instructions, I'm playing through the campaign for the third time, this time using the second "Legendary" difficulty setting.
Well, when the first portal to be destroyed appears, upon completing this stage a scene is displayed. Viewing the full scene is mandatory and cannot be skipped. However, the game always "closes" at the same point. I've done several steps to try to resolve, but without success, which are as follows:
- uninstall the game, delete the save and install the game and download the save
- clear cache on PlayStation 5
- redo the PlayStation 5 database
- quickly destroy the portal before eliminating the enemies
- first eliminate all enemies and then eliminate the portal
in all these attempts, I was unable to advance the scene without the game being closed.
Attached is a video with the scene and the game being closed (I couldn't send the complete video because the file has more than 10MB, but the part where the game is always closed is in the video).
Each time, I sent PSN the error log with the error video as suggested in the error message after the game was closed.
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Hello,
I'm in the quest to platinum "Minecraft Legends", the game is very cool and I'm really enjoying it. However, bugs during the campaign have been frustrating and making this an arduous task virtually impossible to accomplish. I've already opened 2 other tickets about bugs (MCLG-411 and MCLG-413) and now I'm opening another one (this is the third time I advance in hardcore mode ("Legends") and I come across situations that are impossible to advance. I'll pass 3 here videos of bugs that are happening and I've done all the procedures to solve it, and nothing worked (restore database, clear "playstation 5" cache, delete the game and install again, return to an automatic save of the game - go back to days previous ones). Here are videos:
- This video shows the portal floating, impossible to get to it to destroy it. How to move forward? I don't know how to resolve this point. Video: https://youtu.be/gInajof2P9s
- This video does not impact the game itself, but it looks very strange. The central area of the game is half destroyed. Video: https://youtu.be/okeLIp2bYiE
- Now this video is also very frustrating. One of the last 3 areas to be destroyed, the portal is simply not there. When opening the map by pressing toutch, it is possible to view all the portals, when accessing the southernmost portal of the map, there are no enemies to be destroyed
Here's a video: https://youtu.be/vWePGdEZG8g
I would like to add other problems that I have faced during my journey, which are (this occurs in some random situations, there is no exact pattern to repeat):
- when pressing touch, the map does not open, being necessary to close the game, without saving, and open it again. With this, part of the progress is lost, as the game returns to the last autosave.
- when performing a fast trip, the map is completely white, the objects are not loaded, and once again it is necessary to reload the game to return to the last automatic save point.
- there is a lot of frame drop and character crashes when walking around the map (the character keeps going back... back... back... and repeating the last 2 seconds of the game endlessly). The way out is to stop walking and keep pressing square until the crash stops, and it is possible to move forward (this happens VERY often)
All the points cited here are not dealt with in the other calls. I see that these are serious errors, and this is really hindering my experience with the game
I would really appreciate it if you could help me with a version that solves these bugs and that I also don't need to restart my progress in the game to achieve the achievement of zeroing in the "Legends" mode, since I am well at the end of this journey.
Thanks.
Hello,
I'm in the quest to platinum "Minecraft Legends", the game is very cool and I'm really enjoying it. However, bugs during the campaign have been frustrating and making this an arduous task virtually impossible to accomplish. I've already opened 2 other tickets about bugs (MCLG-411, MCLG-413 and MCLG-21) and now I'm opening another one (this is the third time I advance in hardcore mode ("Legends") and I come across situations that are impossible to advance. I'll pass 3 here videos of bugs that are happening and I've done all the procedures to solve it, and nothing worked (restore database, clear "playstation 5" cache, delete the game and install again, return to an automatic save of the game - go back to days previous ones). Here are videos:
- This video shows the portal floating, impossible to get to it to destroy it. How to move forward? I don't know how to resolve this point. Video: https://youtu.be/gInajof2P9s
All the points cited here are not dealt with in the other calls. I see that these are serious errors, and this is really hindering my experience with the game
I would really appreciate it if you could help me with a version that solves these bugs and that I also don't need to restart my progress in the game to achieve the achievement of zeroing in the "Legends" mode, since I am well at the end of this journey.
Thanks.
Hello,
I'm in the quest to platinum "Minecraft Legends", the game is very cool and I'm really enjoying it. However, bugs during the campaign have been frustrating and making this an arduous task virtually impossible to accomplish. I've already opened other tickets about bugs (MCLG-411, MCLG-413, MCLG-21 and MCLG-22) and now I'm opening another one (this is the third time I advance in hardcore mode ("Legends") and I come across situations that are impossible to advance. I'll pass here video of bugs that are happening and I've done all the procedures to solve it, and nothing worked (restore database, clear "playstation 5" cache, delete the game and install again, return to an automatic save of the game - go back to days previous ones). Here are videos:
- Now this video is also very frustrating. One of the last 3 areas to be destroyed, the portal is simply not there. When opening the map by pressing toutch, it is possible to view all the portals, when accessing the southernmost portal of the map, there are no enemies to be destroyed Here's a video: https://youtu.be/vWePGdEZG8g
All the points cited here are not dealt with in the other calls. I see that these are serious errors, and this is really hindering my experience with the game
I would really appreciate it if you could help me with a version that solves these bugs and that I also don't need to restart my progress in the game to achieve the achievement of zeroing in the "Legends" mode, since I am well at the end of this journey.
Thanks.
We do not have enough information to find the cause of this issue.
Have you tried following the troubleshooting provided on the official PlayStation website, regarding this error code?
Has this issue ever occured before?
Have you tried contacting the PlayStation support?
This issue is being temporarily resolved as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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Yes, I tried everything possible and nothing was enough to solve the problem. Certainly some problem in the "game" itself, as this error always occurs at the same exact moment during the scene.
Finally, I ended up starting a new journey in the game and managed to advance from this part. For now it's flowing well...
I discovered an option to redeem save history. If this happens again, I will use this option and "twist" to solve it
Thank you for your report, if the issue ever occurs again, please let us know.
Quick Links:
📓 Bug Tracker Guidelines – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs