MCPE-127771Stuck at the mojang red screen and game crashing along with missing game folder
Opened the game one time and it is not working crashes at red mojang screen then I proceed to look for the problem I look at the storage it has enough, then I tried restarting the phone nothing happened, deleting and reinstalling the game has the same effect as the first crashes at red mojang screen, lastly I looked for the the game folder found it disappeared from the files.
Created Issue:
Stuck at the mojang red screen and game crashing along with missing game folder
Opened the game one time and it is not working crashes at red mojang screen then I proceed to look for the problem I look at the storage it has enough, then I tried restarting the phone nothing happened, deleting and reinstalling the game has the same effect as the first crashes at red mojang screen, lastly I looked for the the game folder found it disappeared from the files.
![[Mod] GoldenHelmet](../../../data/avatars/users/18951.svg){kind=small}
![[MCQA] v-magwar](../../../data/avatars/users/18935.svg){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
can confirm, happens if you quit while the game is changing its data, like saving, etc.
occors on all platforms except java
On PlayStation 4/5, you only need to clear the game cache by holding r1, r2, l1, l2, touchpad, and options button during the red Mojang splash screen and hold until it disappears. IDK about other platforms.
Thank you for your report! And sorry for the late response.
However, this issue has been temporarily closed as Awaiting Response.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki