MCPE-183222Cannot Purchase Free "Axolotl GEAR"
Steps to reproduce
Load into game.
Go to Dressing Room.
Select character.
Choose Style
Choose Headwears.
Choose Axolotol hat by Tetrascape OR ANY of the Axolotol skin sets
Receive error "Sorry, we were unable to complete your purchase, Maybe check your internet connection?"
I Have tested this on two different accounts one for me and my daughter with different Operating system versions using the Minecraft for windows version.
i have tested off my network and past my firewall and through my Hotspot. Issue persists on different networks, different PC's and different accounts. Seems to be a system outage error of some kind.
Linked Issues
Attachments1
- Duplicate
Nalen- 0
- 0
- Unconfirmed
- Windows
- Windows 11 23H2 and Windows 10 23H2
- dressing_room
- 1.21.1 Hotfix
Created Issue:
Cannot Purchase Free Headwears "Axolotl GEAR"
Steps to reproduce
Load into game.
Go to Dressing Room.
Select character.
Choose Style
Choose Headwears.
Choose Axolotol hat by Tetrascape OR ANY of the Axolotol skin sets
Receive error "Sorry, we were unable to complete your purchase, Maybe check your internet connection?"
I Have tested this on two different accounts one for me and my daughter with different Operating system versions using the Minecraft for windows version.
Attachments1
- Unresolved
- Open
- Unconfirmed
- Windows
- Windows 11 23H2 and Windows 10 23H2
- 1.21.1 Hotfix
Cannot Purchase FreeHeadwears"Axolotl GEAR"
Steps to reproduce
Load into game.
Go to Dressing Room.
Select character.
Choose Style
Choose Headwears.
Choose Axolotol hat by Tetrascape OR ANY of the Axolotol skin sets
Receive error "Sorry, we were unable to complete your purchase, Maybe check your internet connection?"
I Have tested this on two different accounts one for me and my daughter with different Operating system versions using the Minecraft for windows version.
i have tested off my network and past my firewall and through my Hotspot. Issue persists on different networks, different PC's and different accounts. Seems to be a system outage error of some kind.
![[Mod] EVGENSYPERPRO](../../../data/avatars/users/92853.png){kind=small}
duplicates
After updating to 1.21, many Character Creator items either are missing or cannot be obtained. The starting characters (Ari, Steve, etc.) clothing items can not be found but will still appear when the character is created. Various items such as the "Ox Sweater" (shown in image) and the Lunar new year celebration gear show as available, but the error message "Sorry, we were unable to complete your purchase. Maybe check your internet connection?" appears when trying to receive them. Have tried on multiple devices, connected to multiple WiFi networks.
Related issue: MCPE-183222
Thank you for your report!
We're tracking this issue in
MCPE-183111, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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