MCPE-22845Lost purchases after updating.
I had bought all of the Mash-up Packs , but today after updating Minecraft PE to 1.1.1 , I found out sadly that I had lost 3 purchases: Chinese Mythology , Greek Myth , and Fall-out Mash-up Pack . I mean I was requested to re-buy them ! I'm a Chinese, and from what I knew , many of our Chinese players had lost their purchases already , too . Would you please fix the bug ? Thank you very much!
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Lost purchases after updating.
I had bought all of the Mash-up Packs , but today after updating Minecraft PE to 1.1.1 , I found out sadly that I had lost 3 purchases: Chinese Mythology , Greek Myth , and Fall-out Mash-up Pack . I mean I was requested to re-buy them ! I'm a Chinese, and from what I knew , many of our Chinese players had lost their purchases already , too . Would you please fix the bug ? Thanks very much!
Attachments1
I had bought all of the Mash-up Packs , but today after updating Minecraft PE to 1.1.1 , I found out sadly that I had lost 3 purchases: Chinese Mythology , Greek Myth , and Fall-out Mash-up Pack . I mean I was requested to re-buy them ! I'm a Chinese, and from what I knew , many of our Chinese players had lost their purchases already , too . Would you please fix the bug ? Thank
svery much!I had bought all of the Mash-up Packs , but today after updating Minecraft PE to 1.1.1 , I found out sadly that I had lost 3 purchases: Chinese Mythology , Greek Myth , and Fall-out Mash-up Pack . I mean I was requested to re-buy them ! I'm a Chinese, and from what I knew , many of our Chinese players had lost their purchases already , too . Would you please fix the bug ? Thank you very much!
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
duplicates
@David Frost @Mega_Spud -Thanks for your help! I'll try for sure.
If you bought the through the Microsoft Store, you might be able to get your money back through them. I got a full refund from the Microsoft Store for the Chinese and Greek Mythology packs that Mojang locked me out of after the most recent update.
Fortunately, Microsoft not only keeps a record of your purchases in your account, but also sends out e-mail receipts. I guess Mojang has never heard of the term "proof of purchase" or just really doesn't care if we have no recourse to getting ripped off.
I hear that Apple Store customer have also been able to get refunds via the Apple Store.
@David Frost - Please make sure that comments are related to reported bug and written respectfully towards other players and development team. Offtopic, arguments and insults will be removed and author will be banned.
This site is solely a Bug Tracker; by definition it is not a forum and does not claim to offer customer support. You may contact Mojang Customer Support directly if you require help with billing or accounts.
Thank you for your report!
However, this issue has been closed as a Duplicate of
MCPE-21897.It has been linked to this report. If you have additional information, please add it to that report.
If you have not, please search before reporting, as it's likely that one exists already.
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