MCPE-32076Mine cons and purchased worlds, texture packs , mash up packs and skins have disappeared since v1.2.13 was released
Since v1.2.13 was updated, all of the minecoins totalling around 2000 on my daughter’s ipad, and most of her purchased worlds, mash up packs, texture packs and skins have disappeared. Only yesterday (3.04.18) I spent £9.99 on 1720 minecoins. This has disappeared. Today (04.04.18), I spent £19.99 for 3500 coins which have also disappeared. We have tried using the “restore purchases” button in the store but this has done nothing.
Created Issue:
Mine cons and purchased worlds, texture packs , mash up packs and skins have disappeared since v1.2.13 was released
Since v1.2.13 was updated, all of the minecoins totalling around 2000 on my daughter’s ipad, and most of her purchased worlds, mash up packs, texture packs and skins have disappeared. Only yesterday (3.04.18) I spent £9.99 on 1720 minecoins. This has disappeared. Today (04.04.18), I spent £19.99 for 3500 coins which have also disappeared. We have tried using the “restore purchases” button in the store but this has done nothing.
![[MCPE Mod] Auldrick](../../../data/avatars/users/10122.svg){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
duplicates
Hi! I just wanted to let you know that we are looking into this right now. I'll update this ticket again when I know more. Thank you so much for bringing this to our attention!
If it is possible, can you please share the iOS version of your iPad?
It is an iPad 4, version - 11.2.6 (15D500)
Hope that helps
Just a quick update on the issue with missing purchases on iOS - we are working to get this fixed so you can access your purchases again as quickly as we can. In the meantime, it would be a good idea to wait until this is fixed before making any more purchases - we will keep you updated!
Quick Links:
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Thank you for your report!
However, this issue has been closed as a Duplicate of
MCPE-32086.Just a quick note - don't worry that this ticket says resolved - we are still working on fixing this issue, but it's easier to keep track of the issue in a single ticket, so please refer to
MCPE-32086for the latest details.Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki