"Failed to Sync User Data" Report (Oct.4 2019)
Hello Everyone! I have an issue, and was hoping for some advice. (I'm playing on Bedrock, Xbox) The problem is, when entering Minecraft and selecting a specific set of worlds, (They are all copies of one-another for backups) the game will be unable to 'sync user data', I assume from the cloud. Here's the things I've done that haven't worked: Reset Xbox, Hard Reset Xbox, Factory Reset Xbox, Clear local save data, contact Microsoft support, delete unwanted worlds, reinstall Minecraft, try playing on a different xbox. One thing I do notice is that I'm able to create new worlds, and access worlds with small amounts of MBs. The worlds over 100 Mbs are unaccessable. If someone could help, I'd really appreciate it!
Linked Issues
is duplicated by8
BDS-5284Wont let me get to my worlds and skinsDuplicate
MCPE-52982I logged into another Xbox where the cloud save did not save and the local save saved instead. I lost 2 weeks of data.DuplicateMCPE-55774“Failed to sync user data” every time I try to play the game.DuplicateMCPE-56610Game won't start.DuplicateMCPE-67891Minecraft. Failed to Sync User DataDuplicateMCPE-75730When I go into a world, it says failed to sync user data.DuplicateMCPE-79806Does let me in the home screen, can’t even get in and play the game DuplicateMCPE-86610Sycing user date not working, stuck on loading screenDuplicate
Created Issue:
Another "Failed to Sync User Data" Report (Oct.4 2019)
I've noticed that we're supposed to report events like this, so they can be logged.
I have tried holding the power button for 8 seconds, then unplugging the power cord for 5 minutes. No results.
I've noticed that we're supposed to report events like this, so they can be logged.
I have tried holding the power button for 8 seconds, then unplugging the power cord for 5 minutes. No results.Hello Everyone! I have an issue, and was hoping for some advice. (I'm playing on Bedrock, Xbox) The problem is, when entering Minecraft and selecting a specific set of worlds, (They are all copies of one-another for backups) the game will be unable to 'sync user data', I assume from the cloud. Here's the things I've done that haven't worked: Reset Xbox, Hard Reset Xbox, Factory Reset Xbox, Clear local save data, contact Microsoft support, delete unwanted worlds, reinstall Minecraft, try playing on a different xbox. One thing I do notice is that I'm able to create new worlds, and access worlds with small amounts of MBs. The worlds over 100 Mbs are unaccessable. If someone could help, I'd really appreciate it!
Another"Failed to Sync User Data" Report (Oct.4 2019)
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
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![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
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Thank you for your report!
We're actually already tracking this issue at MCPE-53266, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature, to see if the issue has already been mentioned.
Quick Links:
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Thank you for your report!
We're already tracking this issue at MCPE-53266, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated. If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links: 📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53266, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53266, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53266, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53266, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53266, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Thank you for your report!
We're actually already tracking this issue at MCPE-53266, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
Is this still an issue in 1.13.0? And if so, when did the sync errors begin to happen please?
Hello!
As far as I know, this hasn’t happened post 1.13, if you need any more info feel free to ask.
Hello , I Have The Same Issue That I Opened the game and says syncing user data after that shows me failed to sync user data .
My Bedrock version is 1.13.0 Just yesterday i received this problem i tried the hard reset not working tho
I haven’t had much luck recovering any saves from that.
Hello, I also have a issue LIKE that but it is more with servers. You can check out my issue i cant remember the code but its called: Servers do not appear. Its sort of the same issue but it is as soon as i start the game it says 'fail to sync user data would you like to play the game offline?' And the options are 'try again' or 'play offline'. Yes my xbox is connected to the internet may i add. So anyway i usually press try again and when it doesn't work i just press play offline and then servers do not appear because of that.
ive had that in java maybe once in bedrock its just the game because the bedrock has more glitches overall and does internet glitches alot when you play minecraft bedrock it may be your internet or computer if so restart your router aka wifi and your computer with minecraft restarting then check if it works it worked for me
I think I'm having a similar issue to you. My 300 mega bite world is not syncing properly but my 0-100 mega bite worlds are syncing properly. I think it's more of an issue with minecraft than an issue with the xbox 1 s I was playing on because the xbox shows that the world syncs but minecraft brings up a popup saying the world didn't sync fully or was corrupted. Let me know if you are having the same issue as me so I know to create a new report or not. Thanks, have a great day.
Hello can anyone tell me why this syncing user data keeps happening its been going on for like 2 months it started happening in April 2020 any suggestions?
Lost all worlds suddenly.
Xbox one
Cloud save data will not re synch after clearing local cache
Hard reset
Uninstall and reinstall
Over a years work for 4 people gone😵
Same any fix
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version?
If it is, please be sure to include steps to reproduce the problem:
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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