REALMS-10372Realms are not saving backups
I purchased a realm 6/12 and played for almost 6 hours with friends. When we tried logging in today, all our data was wiped. There are no back ups from last night, and when we open the realm, it puts us in an entirely new realm, and all of our stuff is gone.
Please advise if we can get back our realm data.
Linked Issues
is duplicated by2
MC-252921
Created Issue:
Realm Data Wiped - gameplay 6/12-6/13/2022
I purchased a realm 6/12 and played for almost 6 hours with friends. When we tried logging in today, all our data was wiped. There are no back ups from last night, and when we open the realm, it puts us in an entirely new realm, and all of our stuff is gone.
Please advise if we can get back our realm data.
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RealmData Wiped - gameplay 6/12-6/13/2022Realms are not saving backups
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![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
relates to
Thank you for your report!
We're tracking this issue in REALMS-10372, so this ticket is being resolved and linked as a duplicate.
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– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in REALMS-10372, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
To enable us to look into this further, it would be helpful if you could also send a message to Mojang Support.
Please choose Technical Support as the category, and Game Crashes as the subject. In the form, please include:
- This bug ticket reference:
REALMS-10372(Please copy and paste this exactly, without it we may not be able to track and fix the issue) - Your Gamertag
- Your Realm name
- The date(s) and time(s) when this happened
(Please do not share this information here at the bug tracker.)
We cannot address any realm backup / account-related issues via the bug tracker. You would need to contact Minecraft Support for that.
Did you look at all three realm world slots to see if a different one was activated?
Yes, we checked all slots. There were also no back ups saved during the 6 hours. This seems to be an issues for a lot of users after the 1.9 release.
I also put in a ticket with Minecraft support but have heard nothing from them.
Its a problem being worked on, realms are not doing their usual backup, literally almost everyone (including me) is having this problem.
Check Realm Reddit and you will see Minecraft Realms on Reddit
I'm having this problem too. Everyone on Twitter is talking about it. This isn't an isolated incident. This is something the 1.19 update broke and everyone is losing progress when they log out of realms. I have Minecraft Java. It's happening on both platforms.
If you are experiencing the issue in Java Edition, please see
MC-252921.Hi
Does this issue still occur after updating to 1.19.20?
This ticket will automatically reopen when you reply.
We are having a similar issue:
REALMS-11027but have they same root cause or might just be related. But sometimes the game does not saveOur realm is still there, but the saves are made very inconsistently. The most recent revert took out 9 hours of game progress. When this happens, several times in a week, the average revert seems to 2 hours. There is no crash prior to this happening. We have players using all platforms that join throughout the day.
To enable us to look into this further, it would be helpful if you could also send a message to Mojang Support.
Please choose Technical Support as the category, and Game Crashes as the subject. In the form, please include:
REALMS-10372(Please copy and paste this exactly, without it we may not be able to track and fix the issue)(Please do not share this information here at the bug tracker.)
Resolving this ticket as several fixes have been rolled out, though the team will be monitoring the situation and making more improvements in this area as necessary.
For any new or ongoing issues please create a new ticket for these that includes steps to reproduce the bug, as shown in the example given here.
For any account or billing issues or queries, please contact Minecraft Customer Support directly.
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