REALMS-1572Unable to purchase realms on mobile device.
Every time I try to purchase realms on my mobile device it says "unable to connect to realms and complete your purchase. Please try again later." Its been like that for a few months and I tried to contact the support team and got no response.
Created Issue:
Unable to purchase realms on mobile device.
Every time I try to purchase realms on my mobile device it says "unable to connect to realms and complete your purchase. Please try again later." Its been like that for a few months and I tried to contact the support team and got no response.
![[Mojang] MissMarzenia (Aleksandra Zajac)](../../../data/assets/gravatar/missmarzenia.png){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
What is the platform you are using? Are you signed up for a beta in Play Store? Please open Play Store up - go to Minecraft and scroll down to see if you are participating in beta. If you are, please leave it (scroll down in the play store Minecraft page and touch "Leave"). Uninstall the game and install again - this is the fastest way to return to public Minecraft client. And try to purchase again.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.
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