REALMS-1707Cannot download realm world
When attempting to download the world from my realm, both from the "download world" button and from the backup section, after initializing, the download displays a full bar with "0.00 MB" on both sides and does not proceed. I have waited 20+ minutes to see if anything happens but the download does not work.
Example:
Environment
I'm playing Minecraft Windows 10 Edition on the latest update, villagers and pillagers, v1.11.0
Attachments1
Created Issue:
Cannot download realm world
When attempting to download the world from my realm, both from the "download world" button and from the backup section, after initializing, the download displays a full bar with "0.00 MB" on both sides and does not proceed. I have waited 20+ minutes to see if anything happens but the download does not work.
Example:
Environment
I'm playing Minecraft Windows 10 Edition on the latest update, villagers and pillagers, v1.11.0
Attachments1
![[Mojang] Fredrik Telenius](../../../data/avatars/users/10122.svg){kind=small}
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Are you still seeing this? We had a service disruption during the timeframe that you mention, which should have been resolved now. I apologize for the inconvenience.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.
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