REALMS-2195Chroma Hill Texture pack won't load on realms
I have applied Chroma Hills to my realm, and somewhere between it getting updated something may not be working correctly. I updated the texture pack and it works fine in single player. Once it was loaded to my realm, it reverts to default. Can confirm at least one other case of this happening.
Environment
Windows 10, bedrock edition of the game 1.12.1
I couldn't figure out if I incorrectly picked a version, not the most user friendly form
Linked Issues
MCPE-51909Attachments11
Created Issue:
Chroma Hill Texture pack won't load on realms
I have applied Chroma Hills to my realm, and somewhere between it getting updated something may not be working correctly. I updated the texture pack and it works fine in single player. Once it was loaded to my realm, it reverts to default. Can confirm at least one other case of this happening.
Environment
Windows 10, bedrock edition of the game 1.12.1
I couldn't figure out if I incorrectly picked a version, not the most user friendly form
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
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Any updates Mojang? Some communication would be a nice service.
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![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
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![[Helper] osfanbuff63](../../../data/avatars/users/94394.png){kind=small}
Thank you for your report!
We're actually already tracking this issue at REALMS-2195, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
UPDATE to preface: It actually looks like this is a duplicate of REALMS-2195 – the difference being it works fine for me on the Realm, regardless of whether I access the Realm from the Switch or Win10. It doesn't work for anyone else using Switch or Android. I also just tried with my account on an Android phone. It prompted to download the pack when I joined the realm, which I did, but then it didn't apply it; it was still the default. So exiting the Realm and enabling the pack from the Global Resources menu caused me to download it again, and now Minecraft crashes every time it tries to load the menu.
Preface: While some existing tickets were sort of relevant, none seemed to match my exact issue
I purchased a texture pack called ChromaHills HD. I uploaded that texture pack to my realm server and it works great on my PC. I then logged in on my switch, downloaded the texture pack, and it works great on the switch.
If my family members try to join the realm, using the same physical Switch, the texture pack will not load for them. It loads the default texture pack with a lot of purple/black square texture (I assume that denotes the texture is completely missing?). I can then log out from there account and into mine on the Switch and the texture pack loads OK.
Thank you for your report!
We're actually already tracking this issue at REALMS-2195, so we will resolve and link this ticket as a duplicate.
We believe this issue is fixed now - but players who have previously downloaded Chroma Hills from Realms (and not from Marketplace) will have to remove Chroma Hills from their client cache before joining a Realm with Chroma Hills in order to see the textures correctly.
To do this, go to Settings>Storage and remove any cached resource packs. You will then be prompted to download the pack again when you join the Realm.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Ditto
Platforms: Xbox One X and Windows 10 Bedrock Editions
Affecting: Realms
Seems since hotfix the pack will not stay put on realm uploads. It is stripped back to vanilla.
I've been messing around since the bug and got it to work for just myself in my global active packs but not fully when I join a realm. The grass gets defaulted back to vanilla and there is a weird texture overlay glitch that usually occurs when having textures from multiple texture packs conflict. This is showing even when I don't have any other packs installed. So it seems to conflict with perhaps the vanilla default pack?
This also seems to correlate with another post I made a few weeks back about resource packs and behavior packs being removed once uploaded to a realm. These packs work perfectly fine in non-realms (Single player and multiplayer hosted worlds)
If the bug team has any further questions please let me know!
Sean Redd - Thanks for the information. Have you tried removing any cached packs that you have on your device (found in Settings>Storage)?
I just checked right now, I had a few cached packs from prev resource packs i was trying out but none of them were for Chroma Hills, as a precaution I cleared out all cached files, as well as removed Chroma Hills and re-downloaded. Setup a brand new world, uploaded Chroma Hills, and still doesn't work.
Is this starting to look like a local issue or the way realms accepts new packs?
same here, windows 10 1.12.1 realm
I noticed when I start ch local the startup an shutdown messagewindow is corrupted. Maybe it's nothing but that's the only difference I noticed in ch latest locally.
Thanks all, please continue to report the issue with latest Chroma Hills update and Realms here. The more you vote it up and explain what's happening with it not working for you the more we can get the right people to prioritize the issue to find out what's happening.
Syc
Chroma Hills creator.
Any updates on the status of this bug? We are currently unable to play the realm during this time, the texture pack highly influences the builds and none of my other members want to join back until its fixed.
Just remember... we have paid for this resource pack and we pay a subscription for realms, so we aren't dealing with free content here, so a quick and fast resolution should be expected.
I am more than happy to continue to assist with finding and resolving this bug.
This issue should be fixed now, but you will need to reapply the pack to your Realm in order for it to work.
So i can add the pack to my realm now on windows 10 and it works for me. i can view the pack in a realm just fun. but my xbox one realm friends are having problems.
the pack wont load or loads funny., one of my friends even said her game crashed when trying to download the packs for my realm.
We tried alot of things to fix this.
i tried removing the pack and cleaning my Cashed Data, my friends always removed hers and so did a few other players. it didn't work.,
tried downloading the pack and readding it to the realm. still didn't work.
also the people are getting Disconnected before the pack could download fully.
I uploaded a different pack just to see and people are getting disconnected before they can enter the realm.
I own two realms that are not working right now ={
This is upsetting. sucks we paid money for something we cant use. ={
It is working on my Xbox One Realm and works loading in with my Windows 10 version. Now the only new issue is that my Windows 10 Version is missing most of my purchased Marketplace content (Including Chroma Hills, the only one remains which is PureBDCraft) the rest show up perfectly fine on my Xbox One. They are linked up properly. This has started since the Chroma Hills Fix.
I also still cannot load other packs onto my other realm still as stated in another post I've made previously.
Greg Hayne - Are you still seeing the missing textures on Xbox? Is that only happening with Chroma Hills? That might be the same issue as
MCPE-41495, where an update doesn't get applied correctly if you launch the game before it's ready. The workaround is to reinstall the game (after checking your saves are backed up / synced).Alternatively, have you tried reapplying the Chroma Hills pack to your world, and re-uploading it to the Realm?
I tryed it last night with two friends and both still seen the where blocks that are purple and black.
I tryed uninstalling the pack and reinstalling it..
PureBB or something had an update last night so I did that and tryed adding it to my realm but that pack won't work at all now to.
So here are my updates...
Chroma Hills works for majority of members on the Realm. Only members who are running Xbox One S for some reason are getting missing textures on certain blocks, mainly Oak wood type blocks.
I have tried the following to resolve:
I have Reinstalled Minecraft -> Reinstalled Chroma Hills - Reapplied the Realm -> Still Doesn't Work
I have also had the members who are having the issue reinstall their Minecraft as well -> Still Doesn't Work
Any idea whats going on?
Still Not Working. I Just tried reinstalling minecraft and Chroma Hills and still not working.
Both friends one xbox one X and One S see Wood items funny,
Thanks for the helpful information and comments, we're still working on the issue and will leave this ticket open as it is still affecting some players. Thank you for your patience.
It's not just Chroma Hills. Recently switched to Vanilla BDCraft and it's not working on my realm correctly either. It loads on my Windows 10 PC fine but on Switch and Xbox One it's just plain not loading at all. It seems to be affecting only Marketplace resource packs as I'm also running Optifine PE and Enhanced Vanilla Shaders and they are loading fine.
Sorry to hear that the pack is still not working as expected - as mentioned the packs should be working correctly on Realms now, but there may be an issue with a conflict of content types. Could I ask that you clear the cached packs and reapply them again?
This should enable the pack to work correctly on your Realm, and resolve any conflicting issue with out of date packs.
Followed the steps exactly as listed, in order, on my Windows 10 PC.
The map works in single player but once uploaded to the realm the Marketplace resource packs no longer load. It's only the marketplace packs that aren't loading because Optifine PE and Enhanced Vanilla Shaders are loading properly which I manually applied to the realm by copying it into the maps folder.
Here's some additional steps that I've taken for integrity's sake:
To further elaborate on the issue, I have 4 packs on my realm (2 of them are Vanilla BDCraft and the HD UI that's included in that pack) but when I join after clearing the cache on the devices it only tells me that I'm downloading 2 world resource packs, those being Optifine and the shaders.
With the shaders and Optifine disabled it no longer says that it's downloading any packs at all, instead it briefly says it's loading resource packs and then jumps straight to joining realm.
I went ahead a did a recording of me following the steps to document the issue. I apologize ahead of time for the length of the video, I wasn't aware that it was going to take 6+ minutes to download a 188 mb file. https://www.youtube.com/watch?v=kBZyhs6j3s4&feature=youtu.be
Followed Your Steps. Still Not Working ={ This Is Getting Tiring, It's Been Over A Week Now. My Friends And Members Don't Want To Use The Realm Because Nothing Looks The Same.
Other Packs Work Just Not Chroma Hills, I Hope We Get Something For The Huge Inconvenience.
I Have Tried Removing The Full Game And Re-downloading Everything So Many Times. So Many Times I Go In The Market Place And Only Half My Items Show. There Should Be Over 140 Items... Only 60 Or Less Show Up
So Many Bugs Right Now ={
Edited note - Switched images to thumbnails - please try not to add full sized images to comments or bug descriptions.
Still not working. Black/Purple boxes for OTHER members joining the realm. I have done the FOLLOWING:
-> Downloaded the World from Realm
-> Removed Chroma Hills
-> Uploaded to Realm
-> FULL reinstall of Minecraft, (Deleted all Minecraft related folders on Xbox One)
-> FULLY deleted every instance of Chroma Hills from the Xbox (Cache, Device Storage Folders, ETC)
-> Redownload World from Realm
-> Redownload/Apply Chroma Hills to World
-> Upload World to Realm
This Still Does Not Work
OTHER members are being affected NOT ME!
Other members affected are running either REGULAR Xbox One or Xbox One S
I have one member who has REGULAR Xbox One and it works just fine for him!
I have had the affected members do a full reinstall and clearing of cache and files as explained above, they are still experiencing this issue. I also do not feel comfortable walking through a ton of people deleting files and such over headset when this should have been handled officially by Mojang by a direct fix. Myself or my users should never have to go through these steps to resolve.
I apologize for my frustrations but I do feel that they are valid, I've spent hours of my time attempting to fix this over the last couple weeks. It takes time to download and reupload a 500mb world over and over. I strongly feel like this has to do with whatever controls your Realm algorithms compared to regular maps. This is also affecting PureBDCraft as well, just defaults back to vanilla.
It looks as though the issue has had more than one issue. Hopefully the issue with owners not being able to upload the pack successfully is resolved now, but there is an ongoing issue whereby players that don't own the pack entitlement are seeing missing/wrong textures when joining a Realm that belongs to someone else. Please be assured that we are still actively working on this issue, but please remember this is a bug tracker and not a support forum, so we won't necessarily be able to give progress updates.
Thank you for all of the useful comments that have helped us to identify the issue so far, we hope to have this resolved as soon as possible.
@Mega_Spud Should we continue to watch this ticket for updates ragarding the entitlement issue?
We believe this issue is fixed now - but players who have previously downloaded Chroma Hills from Realms (and not from Marketplace) will have to remove Chroma Hills from their client cache before joining a Realm with Chroma Hills in order to see the textures correctly.
To do this, go to Settings>Storage and remove any cached resource packs. You will then be prompted to download the pack again when you join the Realm.
It's working. Following the steps it's working for my realm and players. Thank you
It took a while to resolve but big thanks to Microsoft Realms team and Jay for persevering with this problem and i'm so pleased realms players are all reporting CH is displaying as it should!
Syc