REALMS-2245Cannot Renew Extend/Renew Realms
Me and my friends recently bought Minecraft (Bedrock Edition) for Windows 10 so we can play some multiplayer and have fun in Realms, We both decided that one of us will use our 30-day trial and then Extend/Renew the realm by paying when that trial ends.
Even set up my payments and linked the Debit Card to my Microsoft account but when I went to buy the thing, I Couldn't.
What I expected to happen was...:
Wanted to extend/renew my month of realms.
What actually happened was...:
When my realm ran out I went to the Subscription tab to extend the realm by paying the amount but whenever I press on Extend it loads for a second but nothing happens it just says "Product Not Available for purchase"
Steps to Reproduce:
I've Attached the Images for these steps
Environment
| ------------------ System Information ------------------ Machine name: ABDULWASAY_PC Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202) Language: English (Regional Setting: English) BIOS: 0308 (type: UEFI) Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz Memory: 16384MB RAM Available OS Memory: 16306MB RAM Page File: 6378MB used, 11208MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 960 Manufacturer: NVIDIA Chip type: GeForce GTX 960 DAC type: Integrated RAMDAC Device Type: Full Device (POST) Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 12206 MB Dedicated Memory: 4053 MB Shared Memory: 8153 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) HDR Support: Not Supported Monitor Name: Generic PnP Monitor Monitor Model: SMS27B750V Monitor Id: SAM090A Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI =============== Minecraft Bedrock =============== Version 1.12.1 |
Created Issue:
Cannot Renew Extend/Renew Realms
Me and my friends recently bought Minecraft (Bedrock Edition) for Windows 10 so we can play some multiplayer and have fun in Realms, We both decided that one of us will use our 30-day trial and then Extend/Renew the realm by paying when that trial ends.
Even set up my payments and linked the Debit Card to my Microsoft account but when I went to buy the thing, I Couldn't.
What I expected to happen was...:
Wanted to extend/renew my month of realms.
What actually happened was...:
When my realm ran out I went to the Subscription tab to extend the realm by paying the amount but whenever I press on Extend it loads for a second but nothing happens it just says "Product Not Available for purchase"
Steps to Reproduce:
I've Attached the Images for these stepsEnvironment
------------------
System Information
------------------
Machine name: ABDULWASAY_PC
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
BIOS: 0308 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16306MB RAM
Page File: 6378MB used, 11208MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12206 MB
Dedicated Memory: 4053 MB
Shared Memory: 8153 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Monitor Name: Generic PnP Monitor
Monitor Model: SMS27B750V
Monitor Id: SAM090A
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
===============
Minecraft Bedrock
===============
Version 1.12.1
Attachments4
![[Helper] osfanbuff63](../../../data/avatars/users/94394.png){kind=small}
Exactly the same issue for me for the last few days.
Had 30 days trial on the Win10 version. Tried buying 30 day for 10 users within the game itself - unavailable.
Logged into Mojang site. Bought rolling 30 day renewal on the Mojang site.
Still showing as expired .
No reply at all from tech support.
They have checked [Realms - 2229 ] though qouting their message "
[Mojang] Mega_Spud (Jay Wells) added a comment - Yesterday
Thank you for your patience while we try and resolve the issue with Realms purchasing in certain regions. Please be assured we are actively looking into a solution and hope to have things back and running as soon as possible.
"
This was fixed Sept 26.