REALMS-3618Realm paid but still shows as expired
Hi, I have already paid for my realm suscription just after 30 minutes after it expired but it is still as expired so I can't access to my world to continue playing.
I just need to know...
Do I need to wait after paying for a reactivation?
I my realm is not going to be reactivated, then I need a full refund ASAP.
My Gamertag is JhonnyBarajas.
Thank you, I really hope you can help me.
Regards
Environment
Bedrock, Windows 10, Android
Attachments1
Created Issue:
Realm paid but still shows as expired
Hi, I have already paid for my realm suscription just after 30 minutes after it expired but it is still as expired so I can't access to my world to continue playing.
I just need to know...
Do I need to wait after paying for a reactivation?
I my realm is not going to be reactivated, then I need a full refund ASAP.
My Gamertag is JhonnyBarajas.
Thank you, I really hope you can help me.
Regards
Environment
Bedrock, Windows 10, Android
Attachments1
It's an accounts issue. See the comments on REALMS-2945, REALMS-3618 and REALMS-2579
Thank you for your report!
However, this issue is Invalid.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.
The bug tracker is manned by volunteers and as much as we would like to, we don't have the ability to assist
Best of luck!
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