REALMS-944Our realm is not saving any progress since 9th March 2018
We have been unable to progress in our realm since 9th March.
Doesn't matter how far we travel, what we do our where we sleep, each time we play aging it starts back at the same point from days ago.
We primarily play on xbox one but have tried on windows 10 edition and Android and all have the same issue.
At the same time we keep seeing massive chunks of the environment vanishing.
There is no point us continuing with our subscription until this is resolved, its unplayable :'(
Please sort asap.
Environment
xbox one, windows 10 and android.
All are using the cross-platform versions with the latest updates on our realms subscription.
Created Issue:
Our realm is nto saving any progress since 9th March 2018
We have been unable to progress in our realm since 9th March.
Doesn't matter how far we travel, what we do our where we sleep, each time we play aging it starts back at the same point from days ago.We primarily play on xbox one but have tried on windows 10 edition and Android and all have the same issue.
At the same time we keep seeing massive chunks of the environment vanishing.There is no point us continuing with our subscription until this is resolved, its unplayable :'(
Please sort asap.
Environment
xbox one, windows 10 and android.
All are using the cross-platform versions with the latest updates on our realms subscription.
![[Mod] bemoty](../../../data/avatars/users/50554.png){kind=small}
Our realm is nto saving any progress since 9th March 2018Our realm is not saving any progress since 9th March 2018
![[Mojang] MissMarzenia (Aleksandra Zajac)](../../../data/assets/gravatar/missmarzenia.png){kind=small}
[Mojang] MissMarzenia (Aleksandra Zajac)![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Dude, me and my friends have the EXACT same problem in our realm! same day too!
It really sucks hey
We tried again today on xbox nd pc, still the same.
We also decided to play local games external to realms just to see if it was the latest client updates, ..they still work fine.
It looks to be a realms issue for sure.
Mojang / Microsoft please fix asap as realms is worthless without save functionality and huge chunks of the world missing.
Yeah, it's really weird man
Got the same problem here with our realm, would be great if there´s an solution.
Could you tell us the name of the Realm? That would help us investigate what the problem could be.
Hi the realm is called MysticDonut_EffyWorld
Thank you for your help.
Hi,
Can we have an update on this please?
At the moment we cant play it so its not worth paying for .... :'(
We're investigating it at the moment.
Can we please have our trials back?
Thanks for your response.
Will we be refunded for period of time we cannot play our realm?
While your Realm experienced similar issues as the other (
REALMS-945) it wasn't as easy to repair it. We're still working on it though.Thank you for the update.
I assume this is a bug then that caused our realm to break?
If you "repair", does that mean it can break again (unless you find the bug that caused it..)
Do we have an eta for this to be "repaired"?
Sorry for the questions but i have disapointend family who miss their realm..
Can we get an update on this? You said "soon" also the realm is closed atm, I'm assuming you'll open it and notify us here as soon as it's fixed?
It's been 4 days now since your last update, claiming it to be "soon" I do know and well appreciate that you are trying your hardest but could we please get another update as it's really really tedious at this point
Adrian Birch: Repair means just that. We don't know what causes the corruption, but we have some ideas on how to make it try to autorepair if a corruption occurs.
ConnorSImp: We've had a long weekend which is why nothing have happened the last few days.
Where are we with this please? I have been billed again for realms, but we cant play the one we want.
Not sure what the benefit of this is anymore, we may as well stuck our own local maps at least they dont break and we dont pay for them.
This is unacceptable of this service, please provide a day this week when this will be fixed and if this is not possible offer refunds for the time wasted building our realm.
My children are very disappointed by this.
It is exactly 1 month since I reported this issue.
19 Days since my last post and still no response.
Terrible customer service and terrible idea "realms"..
Cancelling my subscription, due to bad service and very unhappy family.
Did this ever get fixed??
I just now started having this issue this evening. I play on an Android device, my friends play on Switch and Xbox. It's very frustrating. I've spent hours doing things, only to have it undo all of my work and set me right back in the same position each time.
I see in the comments above that this was never fixed, but that knowing the realm name helps... It's Durin's Day.
Help, please! We have put so much work into this realm and we love playing it.
Resolved for me! Thank you!
I restarted our realm just to see if it is fixed and it is not for us.
If you know the problem now can you fix ours please,
Sorry for the late answer Adrian
What we could see when investigating your world was that the world data is corrupt. Unfortunately we haven't been able to repair it
Restoring corrupt worlds can sometimes be extremely hard, a (perhaps bad) analogy is attempting to repair a broken glass.
We checked in the backups-list from your world, the latest we have available is from 8th of April. I have restored the world to this version, but it is very likely that the world was already corrupted then.
If that doesn't work, we unfortunately think you have to upload a new world to your realm.
As compensation, i've added 6 months to your subscription and upgraded it to a 10p realm.
Cleaning up old tickets: This ticket has not been updated recently (~1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.
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This is happening again now and i have opened a new issue for it realms-2436
You guys need to work out what causes this and a way to fix corrupt realms otherwise all the time and effort we add in to this is pointless.