WEB-5190Migration error: access validation
Update: Issue should now be resolved. Please try migrating again!
We are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
Linked Issues
NormalCreated Issue:
Migration error: access validation
Mojang Studios NoteWe are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Oops! We could not validate your access, please start the migration flow. Click ´restart´ to be taken back to your account.
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
Mojang Studios NoteWe are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Oops! We could not validate your access, please start the migration flow. Click ´restart´ to be taken back to your account.
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
Mojang Studios NoteWe are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Oops! We could not validate your access, please start the migration flow. Click ´restart´ to be taken back to your account.
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
Mojang Studios NoteWe are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Oops! We could not validate your access, please start the migration flow. Click ´restart´ to be taken back to your account.
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
![[Mod] markderickson](../../../data/avatars/users/18946.svg){kind=small}
Mojang Studios NoteWe are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
Mojang Studios NoteWe are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
is duplicated by
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
is duplicated by
WEB-5175
Mojang Studios NoteWe are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
Mojang Studios NoteUpdate: Issue should now be resolved. Please try migrating again!
We are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:
Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.
is duplicated by
I think maybe it's because my XBOXID is in Chinese that causes this problem, does MOJANG have a solution to this problem? Because I can't change my username on my account anymore.
See WEB-5190
Thank you for your report!
We're tracking this issue in WEB-5190, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Our web team has done a release, this issue should now be resolved. Please try performing the migration once more!
I tested it with my account and still got the message in the picture, it didn't migrate properly
Still not working
I have tried again four times
I have tried again many times with different methods but still no success.
I was just thinking about what you said earlier about "illegal ID characters", is it because my XBOX ID is in Chinese that causes this problem? Because I can't change my username on my account anymore.
Some time ago I received a notice to migrate my account, but no matter what I did, I was unable to successfully migrate my account and still can't.
I have contacted support before and although they said it had been resolved, I am still unable to migrate.
I still can't migrate, and it seemed that I'm not the only one who had this problem, I guess that might be caused by my xbox account containing Chinese characters?