![[Microsoft] Kelly Henckel](../../../data/avatars/users/46876.png)
[Microsoft] Kelly Henckel
- khenckel
- khenckel
- America/Los_Angeles
- Yes
- No
Deleted Comment:
Hi Jeremy, I'm so sorry that this was resolved accidentally! I am one of the developers on the authentication team. Can you please provide us with the following info. to help us debug your account?
- PSN account name
- Gamertag (if you have linked your PSN and Xbox Live accounts)
- Approximate day and time when you observed the issue
- Frequency (does this happen every time you try to sign in, or only sometimes?)
- Have you signed in successfully before on your Playstation? If you have a friend with a different Playstation console, are you able to sign in on their console?
- If you have linked your Xbox Live account and PSN, can you sign in with this account on a non-PS4 device (e.g. in Xbox App on iPhone/Android/Win10)
- Video of what you are seeing
![[Mod] GoldenHelmet](../../../data/avatars/users/18951.svg){kind=small}
Please limit comments to new information that might help in understanding the issue.
The bug tracker is not a support system where you are going to get an individualized response. The note directing to [Microsoft] Kelly Henckel's request for private tickets marked for her was taken down because she has enough information now to work on the problem.
Hi Kyle, can you please provide:
Hi everyone, I'm so sorry that this issue is impacting you! Our team currently thinks that this is due to not having a stable internet connection while signing in. We have enabled better error handling for this with the summer update. For anyone currently experiencing this issue, could you check that you have good wifi or cell coverage?
We currently think that error -9 is due to not having a stable internet connection while attempting to sign in. We have better error handling for this rolling out with the summer update. Could you check your wifi or cell coverage connection and see if that resolves it?
Latest updates to error -9:
MCPE-62421Hi Jeremy and Tyler,
I'm sorry this was resolved accidentally while this is still impacting you!
If you are experiencing this issue, could you please start a Private thread with the following information and both @ me in the discussion and assign the issue to me (@khenckel)?
Hi Zachy and Shaheer,
If you are experiencing this issue, could you please start a Private thread with the following details and assign the issue to me (@khenckel)?
Hi Chris,
Have you linked your Microsoft to PS4 account?
-Kelly
Hi @dot and anyone else experiencing Ps4 sign in problems -
Could you please start a Private thread with the following details and @ me in the discussion (@khenckel)? Please also assign the issue to me.
Michal, Sam, and Vicente, are you all seeing the error -9? Does it appear when signing in? Is this a recent issue or has this been ongoing for a while?
If this is impacting you but you have good wifi or coverage, please start a private thread with your account name (PSN or gamertag) and assign it to me. Thanks in advance!
Do you have to sign in every time you launch Minecraft? Or, do you only have to sign in again via remote connect after signing out from your Xbox Live account?