MCD-1476Played for about five hours today. Couldn't access the game anymore. Had to reinstall. Lost all my progress
Good night,
I've lost about 5 hours of progress today. I started playing around 12pm GMT+1, and when I came back about an hour ago, I couldn't access the game. I got the error "Unable to verify ownership". I tried restarting the game, the launcher, logging off and in again for about half an hour.
Someone suggested reinstalling the game, and so I did. And now I've lost my character.
I'm more intrigued about how a game with as much replayability and progression as this one doesn't have server-side backups for people's characters. Imagine logging in on Diablo III, having invested dozens of hours on your champion to lose it all if you reinstall the game.
Is it intended, or was it a bug? Given how you guys are going to drop dlc on the future, and as I'd want to come back to the game in that instance, I'm definitely not willing to start over every single time I want to try something new.
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Played for about five hours today. Couldn't access the game anymore. Had to reinstall. Lost all my progress
Good night,
I've lost about 5 hours of progress today. I started playing around 12pm GMT+1, and when I came back about an hour ago, I couldn't access the game. I got the error "Unable to verify ownership". I tried restarting the game, the launcher, logging off and in again for about half an hour.
Someone suggested reinstalling the game, and so I did. And now I've lost my character.
I'm more intrigued about how a game with as much replayability and progression as this one doesn't have server-side backups for people's characters. Imagine logging in on Diablo III, having invested dozens of hours on your champion to lose it all if you reinstall the game.
Is it intended, or was it a bug? Given how you guys are going to drop dlc on the future, and as I'd want to come back to the game in that instance, I'm definitely not willing to start over every single time I want to try something new.
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
duplicates
me too played about 4-5 hours, lost my progress
https://bugs.mojang.com/projects/MCD/issues/MCD-1478?filter=allopenissues
Had the same problem played all day cause I had been waiting a long time and reached level 20 and now all the progress is gone
The people who reinstalled the game and lost their save data, were you using the launcher or MS Store version and specifically how did you reinstall the game?
I was using the Xbox Gamepass client. I uninstalled it from the client and installed it again, there's a button for that.
I still had the achievements afterwards, but my progress got completely lost.
Uninstalled the game by right clicking the game in windows explorer
Reinstalled the game via the Xbox Gamepass client.
@danishpirate I uninstalled and reinstalled via XBG / Xbox app on Windows 10.
I had the same problem I played for hours yesterday and came pack on and could not access the game so I reinstalled and lost my progress.
The same happened to me. Gamepass user tried resetting and reinstalling in a desperate attempt to resolve the authentication issue yesterday and logged in to 0 existing characters. 5+ hours burned.
To the people who lost their save game after reinstalling, is that still the case? Do you lose your save game after reinstalling the game? (Remember to backup your save if you try this)
@danish pirate Yes it happens every time and this doesn't help the problem we already have where we've lost our initial characters with the most progress made. Very disappointed the game doesn't have a cloud save for character progress and that builds are lost due to local files. I hope we get our characters back otherwise I have no desire to play this fun game. It's ruined my entire experience of the release.
This happened to me as well yesterday. Today, my game crashed, and when I relaunched it I had lost all my progress again. Using MS Store
I got the game through the ms store
What is the update on this issue?
It's being looked into. All the reports will be closed and linked to the original ticket.
Thank you for your report!
We're tracking this issue in
MCD-1468, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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