MCLG-424Successfully redeemed Deluxe Skins not showing in game or marketplace as bought
Not sure how to find the version of my game but the build number is 15842964. Similar to the many issues reported for PS5 (for which I recognize there was a fix), I cannot access the skins that came with the Deluxe Edition of my Minecraft Legends but my platform is the Nintendo Switch. I chatted with Nintendo online support who verified that I successfully redeemed the download code via Nintendo eShop. We deleted and reinstalled Minecraft Legends, including the latest and greatest updates, and confirmed that nothing was showing up to download in my Nintendo eShop account. As far as they can tell, I did everything right. In addition, I double checked the Marketplace to see if I owned the Carrot Commander Strike Team skin pack. Unfortunately, it shows that I do not own that skin pack and the system wants me to repurchase it.
Created Issue:
Successfully redeemed Deluxe Skins not showing in game or marketplace as bought
Not sure how to find the version of my game but the build number is 15842964. Similar to the many issues reported for PS5 (for which I recognize there was a fix), I cannot access the skins that came with the Deluxe Edition of my Minecraft Legends but my platform is the Nintendo Switch. I chatted with Nintendo online support who verified that I successfully redeemed the download code via Nintendo eShop. We deleted and reinstalled Minecraft Legends, including the latest and greatest updates, and confirmed that nothing was showing up to download in my Nintendo eShop account. As far as they can tell, I did everything right. In addition, I double checked the Marketplace to see if I owned the Carrot Commander Strike Team skin pack. Unfortunately, it shows that I do not own that skin pack and the system wants me to repurchase it.
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
Do you have the latest update ?
Disappointedly, have not heard back from anyone from Mojang. Nintendo gave me much better product support by responding to me in real-time and ensuring that I had the latest version of the software and help verify the issue before submitting it here. Please vote for this issue as I gotta imagine there are many with this problem and no customer support to call or an agent to chat with.
We do not have enough information to find the cause of this issue.
Have you attempted following the steps outlined in the comment by Mega_Spud, in
MCLG-8ticket?This issue is being temporarily resolved as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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I am on vacation. It’s not resolved.I am well aware of the
MCLG-8ticket but not the steps outlined by Mega_Spud. Will do so next week or following.