Won't let me sign in
It appears like I'm signed in but won't let me play multiplayer servers or join a friends world. When i go to profile it has a red exclamation mark that says MY PACKS, sign in to save your purchased games... I try to sign in ad save to Microsoft account but it won't let me. I also wanted to sign out but it won't let me do that either. What can i do?
Created Issue:
Won't let me sign in
It appears like I'm signed in but won't let me play multiplayer servers or join a friends world. When i go to profile it has a red exclamation mark that says MY PACKS, sign in to save your purchased games... I try to sign in ad save to Microsoft account but it won't let me. I also wanted to sign out but it won't let me do that either. What can i do?
Environment
Xbox one
![[Mod] tryashtar](../../../data/avatars/users/41963.png){kind=small}
Moved Issue: 
MC-220769 → 
MCPE-122575
MC-220769 → MCPE-122575Removed Security Level: Minecraft - Private
Removed Category: (Unassigned)
Removed Environment:
Xbox one
Added Affects Versions: 1.16.210
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
![[MCQA] v-magwar](../../../data/avatars/users/18935.svg){kind=small}
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Is there an error code?
Incident ID: 2449
It won't even let me sign out... Do I need to uninstall and then reinstall Minecraft? If I do that, will it erase all my worlds?
deleting the game will delete the worlds. You can try to back up the worlds by pressing the edit button on each world and then press export. then import them back when you reinstall the game.
This issue does seem like it won't fix by uninstalling and reinstalling though.
Is this still an issue in the latest version? If so, can you add it to the affected versions?
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki