REALMS-2127Realms Missing Backups and Crashing
Hi! We've been having the same issue frequently with one of our Bedrock Realms. Here's what we know:
- Backups Fail, we end up missing the most recent backup (<30 minutes ago)
- Server Crashes, it isn't immediately after the fail either. It waits a few minutes
- Closing Fails, since nobody can log in, I try to restart, only to have it fail too.
After this, a couple minutes pass by and we're back. Only rolled back to the most recent backup, which is almost an hour ago.
Before we posted this, we went searching for something similar to our issue, only to find REALMS-1330 which seems to be a much worse case than our own, and REALMS-2081 which looks to be more of a corruption issue. As far as we can tell, there's no evidence of such on our world.
Attached are some screen captures showing our missing backups. The crash happens a little after the time when the next backup should've been made.
If anyone wants to look at the Realm specifically, tell me where to send my information and I'll gladly help as best I can. Looking to get this fixed.
Environment
Bedrock 1.12.0
Linked Issues
is duplicated by1
Attachments2
Created Issue:
Realms Missing Backups and Crashing
Hi! We've been having the same issue frequently with one of our Bedrock Realms. Here's what we know:
- Backups Fail, we end up missing the most recent backup (<30 minutes ago)
- Server Crashes, it isn't immediately after the fail either. It waits a few minutes
- Closing Fails, since nobody can log in, I try to restart, only to have it fail too.
After this, a couple minutes pass by and we're back. Only rolled back to the most recent backup, which is almost an hour ago.
Before we posted this, we went searching for something similar to our issue, only to find REALMS-1330 which seems to be a much worse case than our own, and REALMS-1330 which looks to be more of a corruption issue. As far as we can tell, there's no evidence of such on our world.
Attached are some screen captures showing our missing backups. The crash happens a little after the time when the next backup should've been made.
If anyone wants to look at the Realm specifically, tell me where to send my information and I'll gladly help as best I can. Looking to get this fixed.Environment
Bedrock 1.12.0
Attachments2
Hi! We've been having the same issue frequently with one of our Bedrock Realms. Here's what we know:
- Backups Fail, we end up missing the most recent backup (<30 minutes ago)
- Server Crashes, it isn't immediately after the fail either. It waits a few minutes
- Closing Fails, since nobody can log in, I try to restart, only to have it fail too.
After this, a couple minutes pass by and we're back. Only rolled back to the most recent backup, which is almost an hour ago.
Before we posted this, we went searching for something similar to our issue, only to find
REALMS-1330which seems to be a much worse case than our own, andREALMS-1330which looks to be more of a corruption issue. As far as we can tell, there's no evidence of such on our world.Attached are some screen captures showing our missing backups. The crash happens a little after the time when the next backup should've been made.
If anyone wants to look at the Realm specifically, tell me where to send my information and I'll gladly help as best I can. Looking to get this fixed.Hi! We've been having the same issue frequently with one of our Bedrock Realms. Here's what we know:
- Backups Fail, we end up missing the most recent backup (<30 minutes ago)
- Server Crashes, it isn't immediately after the fail either. It waits a few minutes
- Closing Fails, since nobody can log in, I try to restart, only to have it fail too.
After this, a couple minutes pass by and we're back. Only rolled back to the most recent backup, which is almost an hour ago.
Before we posted this, we went searching for something similar to our issue, only to find
REALMS-1330which seems to be a much worse case than our own, andREALMS-2081which looks to be more of a corruption issue. As far as we can tell, there's no evidence of such on our world.Attached are some screen captures showing our missing backups. The crash happens a little after the time when the next backup should've been made.
If anyone wants to look at the Realm specifically, tell me where to send my information and I'll gladly help as best I can. Looking to get this fixed.
is duplicated by
![[Helper] osfanbuff63](../../../data/avatars/users/94394.png){kind=small}
My Realm (created March 2020) is missing as well as all backups.
Edit: I think this is fixed...? I saw there was this extra "expired" realm on my account, but my backup was there. Maybe Mojang did some sort of conversion thing (I'm guessing). So there were TWO realms on my account (one active, one expired).
I downloaded the backup from the expired realm and uploaded it to the active realm.