WEB-4680Cannot log into account with correct username and password, can't buy anything
I was trying to get minecraft for my dad today on his computer, and we experienced a ridiculous amount of problems when making a new account. First, after typing in his username and password, it tried to send him an email to verify, and would not send for about ten minutes. After figuring that out, whenever he'd try to make his Xbox gamertag it would boot him to an empty webpage, and then TAKE THAT GAMERTAG away from the "pool", so when he'd try to input the information again, it wouldn't let him proceed. But it wouldn't let him proceed to his account, even though it clearly saved the information somewhere. He just had to keep putting in random gamertags until he got in. Then, it wouldn't let him pay with any of his credit or debit cards (and later on, wouldn't let me pay with mine, either). So I switched to paypal (which connects directly to my credit card, by the way) and it let me pay for it.
Fine. Whatever. Just took forty minutes, but fine.
But now, when we try to log into his account on his computer to install minecraft, it says the username and password aren't correct. Even though they definitely, 100% are. I don't want you to waste time troubleshooting how I may have input the information incorrectly - it's correct. The exact same log in information doesn't even log me into my OWN computer, which is where I had to make the damn account in the first place because we ran into so many issues. And it saved the log-in data, there, via Google. So... If I can't log into the account that has minecraft on it, in order to download minecraft on his computer, I want a refund. And if this is a well-known issue, I need to know how to let him log into my account instead of getting a stupid error message again that tells me the information isn't valid when I definitely know that it is.
NormalCreated Issue:
Cannot log into account with correct username and password, can't buy anything
I was trying to get minecraft for my dad today on his computer, and we experienced a ridiculous amount of problems when making a new account. First, after typing in his username and password, it tried to send him an email to verify, and would not send for about ten minutes. After figuring that out, whenever he'd try to make his Xbox gamertag it would boot him to an empty webpage, and then TAKE THAT GAMERTAG away from the "pool", so when he'd try to input the information again, it wouldn't let him proceed. But it wouldn't let him proceed to his account, even though it clearly saved the information somewhere. He just had to keep putting in random gamertags until he got in. Then, it wouldn't let him pay with any of his credit or debit cards (and later on, wouldn't let me pay with mine, either). So I switched to paypal (which connects directly to my credit card, by the way) and it let me pay for it.
Fine. Whatever. Just took forty minutes, but fine.
But now, when we try to log into his account on his computer to install minecraft, it says the username and password aren't correct. Even though they definitely, 100% are. I don't want you to waste time troubleshooting how I may have input the information incorrectly - it's correct. The exact same log in information doesn't even log me into my OWN computer, which is where I had to make the damn account in the first place because we ran into so many issues. And it saved the log-in data, there, via Google. So... If I can't log into the account that has minecraft on it, in order to download minecraft on his computer, I want a refund. And if this is a well-known issue, I need to know how to let him log into my account instead of getting a stupid error message again that tells me the information isn't valid when I definitely know that it is.
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Make sure to use the Microsoft login button to login to the launcher. If you continue having issues, please visit Community Support. When contacting support, please tell them that you've submitted a bug report under WEB-4680
Update: I have successfully installed the launcher onto his computer, but now it won't let us log into the launcher in order to install minecraft itself because it boots us back to the microsoft website whenever we click to log in, and as previously mentioned, the microsoft website is not identifying our correct log in information as correct, for whatever reason. Same issue, slightly ahead in the process. Please advise.
Please help?! I think the issue is in a disconnect between Microsoft and Mojang - I bought the game, Mojang sent me an email with a confirmation number, but the account can't be used to log into the launcher on through either mojang or microsoft. I just want my dad to be able to play this damn game. ):
Make sure to use the Microsoft login button to login to the launcher. If you continue having issues, please visit Community Support. When contacting support, please tell them that you've submitted a bug report under
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