WEB-5248Can't view minecraft support answer
When I submit a request, they reply, but I can't view the answer. When I clicked it there was just a white page with some text reading "You are now talking with a minecraft gamer!". I disabled my ad blocker and I still can't see the answer.
How to reproduce:
Go to the minecraft help page
Send a request
"View" the answer ❌
What I expected:
The request page would be normal, probably looking like one for education edition
What I saw:
The page just had some text and nothing else
Notes:
I disabled my ad blocker and the issue persists. The priority should be critical, this is a terrible bug.
NormalCreated Issue:
Can't view minecraft support answer
When I submit a request, they reply, but I can't view the answer. When I clicked it there was just a white page with some text reading "You are now talking with a minecraft gamer!". I disabled my ad blocker and I still can't see the answer.
How to reproduce:
Go to the minecraft help page
Send a request
"View" the answer ❌What I expected:
The request page would be normal, probably like one for education editionWhat I saw:
The page just had some text and nothing else
When I submit a request, they reply, but I can't view the answer. When I clicked it there was just a white page with some text reading "You are now talking with a minecraft gamer!". I disabled my ad blocker and I still can't see the answer.
How to reproduce:
Go to the minecraft help page
Send a request
"View" the answer ❌What I expected:
The request page would be normal, probably like one for education editionWhat I saw:
The page just had some text and nothing elseNotes:
I disabled my ad blocker and the issue persists.
When I submit a request, they reply, but I can't view the answer. When I clicked it there was just a white page with some text reading "You are now talking with a minecraft gamer!". I disabled my ad blocker and I still can't see the answer.
How to reproduce:
Go to the minecraft help page
Send a request
"View" the answer ❌What I expected:
The request page would be normal, probably looking like one for education editionWhat I saw:
The page just had some text and nothing elseNotes:
I disabled my ad blocker and the issue persists.
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
![[Mojang] Web Team](../../../data/avatars/users/10122.svg){kind=small}
[Mojang] Web TeamWhen I submit a request, they reply, but I can't view the answer. When I clicked it there was just a white page with some text reading "You are now talking with a minecraft gamer!". I disabled my ad blocker and I still can't see the answer.
How to reproduce:
Go to the minecraft help page
Send a request
"View" the answer ❌What I expected:
The request page would be normal, probably looking like one for education editionWhat I saw:
The page just had some text and nothing elseNotes:
I disabled my ad blocker and the issue persists. The priority should be critical, this is a terrible bug.
![[Mod] markderickson](../../../data/avatars/users/18946.svg){kind=small}
Hi there!
On what browser does the issue occur?
Have you tried other browsers?
Have you cleared browsers cookies and cache?
Please also check if the website isn't blocked on your firewall/antivirus.
This ticket will automatically reopen when you reply.