MCD-1787Not logged into online services - Unable to connect to the Minecraft Dungeons service
I can play offline games, but every time I try to join or create an online game it loads, but then returns to the main menu with a pop up.
NOT LOGGED INTO ONLINE SERVICES Unable to connect to the Minecraft Dungeons service. Please try again later.
I have disabled the Windows Firewall, I have Windows Defender running, but no other AV's. I have no egress restrictions on my routers firewall.
I have reinstalled the game, I have tried to purchase via your website and again via the Microsoft Store.
Please help!!
Thanks!
Linked Issues
Attachments1
- Incomplete
Chris- 0
- 1
- Unconfirmed
- Windows
- Windows 10 Professional
- Version #19500
Created Issue:
Cannot play online
I can play offline games, but every time I try to join or create an online game it loads, but then returns to the main menu with a pop up.
"NOT LOGGED INTO ONLINE SERVICES
Unable to connect to the Minecraft Dungeons service.
Please try again later."
I have disabled the Windows Firewall, I have Windows Defender running, but no other AV's. I have no egress restrictions on my routers firewall.
I have reinstalled the game, I have tried to purchase via your website and again via the Microsoft Store.
Please help!!
Thanks!
Attachments1
- Unresolved
- Open
- Unconfirmed
- Windows
- Windows 10 Professional
- Version #19500
![[Mod] SPGoding](../../../data/avatars/users/44622.png){kind=small}
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Cannot play onlineNot logged into online services - Unable to connect to the Minecraft Dungeons service
I can play offline games, but every time I try to join or create an online game it loads, but then returns to the main menu with a pop up.
"NOT LOGGED INTO ONLINE SERVICES
Unable to connect to the Minecraft Dungeons service.
Please try again later."
I have disabled the Windows Firewall, I have Windows Defender running, but no other AV's. I have no egress restrictions on my routers firewall.
I have reinstalled the game, I have tried to purchase via your website and again via the Microsoft Store.
Please help!!
Thanks!
I can play offline games, but every time I try to join or create an online game it loads, but then returns to the main menu with a pop up.
NOT LOGGED INTO ONLINE SERVICES Unable to connect to the Minecraft Dungeons service. Please try again later.I have disabled the Windows Firewall, I have Windows Defender running, but no other AV's. I have no egress restrictions on my routers firewall.
I have reinstalled the game, I have tried to purchase via your website and again via the Microsoft Store.
Please help!!
Thanks!
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
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is duplicated by
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![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Thank you for your report!
We're tracking this issue in MCD-1787, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
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![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
Thank you for your report!
We're tracking this issue in MCD-1787, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Tried on my Windows 10 laptop and it worked (but its not really powerful enough to play).
So that rules out my network as the issue.
Created a new Windows 10 user account, removed the launch and the app.
Reinstalled from the Windows store as the new user, still does not work, same error.
Is this still an issue? It's possible that this simply was a temporary outage.
This issue has been temporarily closed as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki