MCL-15229MC Dungeons Launcher is unable to "verify what products you own"
This should now have been fixed. It was caused by expired Xbox tokens which was not properly refreshing. If you are still experiencing this issue please report a new bug.
Sign out of your Microsoft account on the launcher and sign back in. If this doesn't fix it do the following: Uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.
The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.
How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.
Environment
Windows 10
Linked Issues
is duplicated by7
MCD-4294We were unable to verify what products you own. Please check your internet connection.DuplicateMCD-4478"Cannot Verify What Products You Own"DuplicateMCD-4541We have not been able to verify the products you own. Please check your Internet connection.DuplicateMCD-4552"We were unable to verify what products you own. Please check your internet connection."DuplicateMCD-4555Bought items deletedDuplicateMCD-4637Can't login to Minecraft DungeonsDuplicateMCD-4700It says that I have to buy the game (I preordered it weeks before)Duplicate
Created Issue:
MC Dungeons Launcher is unable to "verify what products you own"
Potential WorkaroundSign out of your Microsoft account on the launcher, uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This will not delete your characters or saves.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own. The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.Environment
Windows 10
Potential WorkaroundSign out of your Microsoft account on the launcher, uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This will not delete your characters or saves.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.
![[Mod] SPGoding](../../../data/avatars/users/44622.png){kind=small}
is duplicated by
![[Mod] LateLag](../../../data/avatars/users/92884.png){kind=small}
Potential WorkaroundSign out of your Microsoft account on the launcher, uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: Thiswillnot delete your charactersor saves.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.Potential WorkaroundSign out of your Microsoft account on the launcher, uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.
is duplicated by
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
Potential WorkaroundSign out of your Microsoft account on the launcher
, uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.Potential WorkaroundSign out of your Microsoft account on the launcher and sign back in. If this doesn't fix it do the following: Uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.
Potential WorkaroundSign out of your Microsoft account on the launcher and sign back in. If this doesn't fix it do the following: Uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.Mojang Studios NoteA fix for this is in the works, and will be shipped soon. Sorry for the inconvenience and the annoying popup!
Potential WorkaroundSign out of your Microsoft account on the launcher and sign back in. If this doesn't fix it do the following: Uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.
Mojang Studios Note
A fix for this is in the works, and will be shipped soon. Sorry for the inconvenience and the annoying popup!Potential WorkaroundSign out of your Microsoft account on the launcher and sign back in. If this doesn't fix it do the following: Uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.Mojang Studios NoteThis should now have been fixed. It was caused by expired Xbox tokens which was not properly refreshing. If you are still experiencing this issue please report a new bug.
Potential WorkaroundSign out of your Microsoft account on the launcher and sign back in. If this doesn't fix it do the following: Uninstall the game via your PC's "Control Panel" by going to "Programs and Features", and reinstall the launcher and game via https://www.minecraftdungeons.net/en-us/download/
Note: This should not delete your characters. However, in case you're running an older version, you can backup your saves before reinstalling.The bug:
Upon starting the launcher, the launcher will state that it is unable to verify what products/DLC you own and to check your internet connection (the connection is fine). The game is still able to start and any DLC content you own will be usable in-game.How to reproduce:
1. Start up the launcher
2. The launcher will state that it cannot verify what products you own.
is duplicated by
is duplicated by
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
Thank you for your report!
We're tracking this issue in MCL-15229, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Mojang Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
![[Mod] Raybeano99](../../../data/avatars/users/55518.png){kind=small}
Thank you for taking the time to construct a report.
This ticket Duplicates an existing main ticket that we are tracking at: MCL-15229
This ticket will be resolved as a duplicate and linked onto the main ticket.
Commenting there with any extra new information and voting for the main ticket would be greatly appreciated.
If you haven't already, you might be interested in the search feature to discover if the issue has already been reported before.
Here are some helpful quick links:
Issue Guidelines
Community Support
Mojang Support
Feedback and Suggestions
Game Wiki
Thank you for taking the time to construct a report.
This ticket Duplicates an existing main ticket that we are tracking at: MCL-15229
This ticket will be resolved as a duplicate and linked onto the main ticket.
Commenting there with any extra new information and voting for the main ticket would be greatly appreciated.
If you haven't already, you might be interested in the search feature to discover if the issue has already been reported before.
Here are some helpful quick links:
Issue Guidelines
Community Support
Mojang Support
Feedback and Suggestions
Game Wiki
Thank you for your report!
However, we're tracking this issue in MCL-15229.
Although this can be quite annoying, the MCD project is for bugs within the game itself. This one seems to be an issue with the launcher.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCL-15229, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! Please report any issues in Discord or Reddit
This has reportedly already been fixed, however there's a workaround in MCL-15229 which should hopefully help
Thank you for your report!
We're tracking this issue in MCL-15229, so this ticket is being resolved and linked as a duplicate.
That ticket has already been resolved as Fixed. The fix will arrive in a future version or is already included in the latest development version of the game; you can check the Fix Version/s field in that ticket to learn more.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
"We were unable to verify what products you own. Please check your internet connection."
The error seems to be the same in minecraft dungeons and minecraft launcher.
This error was seem at
But has a comment
"This should now have been fixed. It was caused by expired Xbox tokens which was not properly refreshing. If you are still experiencing this issue please report a new bug."
So i'm reporting it again.
Already tried almost everything i can think (and youtube tutorials) [Reinstall, Install minecraft windows 8 version, reset dns, reset microsoft store, login again]
I use gamepass for dungeons, and bought normal minecraft
(dungeons print is in PT-BR [can't change the language)
I am so relieved to see that this issue is finally being worked on. Thank you to those on the team who have picked this up
Simply logging out of the launcher and logging in again solved the issue for me.
this does not seem valid.
This should now have been fixed. It was caused by expired Xbox tokens which was not properly refreshing. If you are still experiencing this issue please report a new bug.