MCL-21594When i click the redeem button to get minecraft bedrock edition because of the gift from mojang it says "buy" not "get"
I have Minecraft Java edition and i click the button to get Minecraft Bedrock edition for free because the two versions are now both in one. But when i click the button redeem in microsoft store it says buy not get and i can't get the second game.
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Created Issue:
When i click the redeem button to get minecraft bedrock edition in microsoft store it says "buy" not "get"
I have Minecraft Java edition and i click the button to get Minecraft Bedrock edition for free because the two versions are now both in one. But when i click the button redeem in microsoft store it says buy not get and i can't get the second game.
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Minecraft Launcher 8.6.2022 г. 16_59_09.png
Changed Summary:
When i click the redeem button to get minecraft bedrock editionin microsoft storeit says "buy" not "get"When i click the redeem button to get minecraft bedrock edition because of the gift from mojang it says "buy" not "get"
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duplicates
Closing this in favor for the Launcher issue: MCL-21594
Hi there!
Please, attach launcher_log.txt file as well as the screenshots of the issue.
Please, log-in to the Microsoft Store with the same account as you are logged-in to the Launcher and then claim missing game - you can do that from the Launcher level.
Let us know if that helped!
This ticket will automatically reopen when you reply.
Hi!
I have the same problem too and I have tried the same process with everything signed in with the account which has the bedrock version but I was still getting the buy option instead of the get option. Here are a few screenshots:
And this is the launcher log:launcher_log-1.txt
Thank you barnos. It works for me
I have tried these suggestions too, and had no luck. My Microsoft store, Minecraft Launcher and XBOX app are all on the same account and its still asking me to buy it, not even showing a "get" button.
To get this to the right team, I need a feedback hub ticket logged, to help gathered additional system logs.
Type "feedback hub" in the search bar at the bottom left of your PC desktop
Open the feedback hub app
Title your feedback item something like "Minecraft Launcher: Can't access game I own" and submit
So an Update,
Now it says that I can play but it asks to enter a username and when I enter an username is says that it failed to create profile. I think this is because in minecraft.net or Microsoft it still says that I don't have Minecraft and so the launcher thinks I have Minecraft java but the minecraft.net thinks I don't and so it can't verify my profile.
Here are the screenshots and launcher log file: launcher_log-2.txt
Thank you for your report!
We're tracking this issue in
MCL-20496, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Please note: A fix for this that should correct this for all/most impacted users has been rolled out. Please try accessing Java again.