MCPE-23151Marketplace DLC Needs to be Unlocked Each Time the Game is Started
Verification builds:
1.1.2.50 Retail
Summary:
Each time you start Minecraft, any previously purchased DLC is locked until you open the Marketplace store. They should be available straight away.
Steps to Reproduce:
- Open the Minecraft app
- Create a new world
- Look through the DLC Templates for purchased content (they are likely to appear locked)
- Exit, to the home screen, and open the Store
- View the purchased DLC pack
- Now exit and create a new world again
- The purchased DLC should now be unlocked
Observed Results:
The DLC purchases are locked until the store is opened and closed. You have to do this each time you restart the game.
Expected Results:
Any purchased DLC should be available straight away.
Screenshots/Videos attached: Yes
Notes:
Attachments1
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Created Issue:
Marketplace DLC Needs to be Unlocked Each Time the Game is Started
Verification builds:
1.1.2.50 RetailSummary:
Each time you start Minecraft, any previously purchased DLC is locked until you open the Marketplace store. They should be available straight away.Steps to Reproduce:
- Open the Minecraft app
- Create a new world
- Look through the DLC Templates for purchased content
- Exit, to the home screen, and open the Store
- View the purchased DLC pack
- Now exit and create a new world again
- The purchased DLC should now be unlocked
Observed Results:
The DLC purchases are locked until the store is opened and closed. You have to do this each time you restart the game.Expected Results:
Any purchased DLC should be available straight away.Screenshots/Videos attached: Yes
Notes:
Attachments1
Verification builds:
1.1.2.50 RetailSummary:
Each time you start Minecraft, any previously purchased DLC is locked until you open the Marketplace store. They should be available straight away.Steps to Reproduce:
- Open the Minecraft app
- Create a new world
- Look through the DLC Templates for purchased content (they are likely to appear locked)
- Exit, to the home screen, and open the Store
- View the purchased DLC pack
- Now exit and create a new world again
- The purchased DLC should now be unlocked
Observed Results:
The DLC purchases are locked until the store is opened and closed. You have to do this each time you restart the game.Expected Results:
Any purchased DLC should be available straight away.Screenshots/Videos attached: Yes
Notes:
![[Mojang] Adrian Östergård](../../../data/assets/gravatar/nighter.jpeg){kind=small}
Update by [Mojang] Mega_Spud (Jay Wells) 03 July 17:
For the related issue of purchases not being unlocked until the store is opened, please refer to ticket MCPE-23151.
Update by [Mojang] Mega_Spud (Jay Wells) 23 Jun 17:
Thank you for your patience with this issue, it is obviously more than just a login issue for many players. The developers are aware of the problem and are working to fix it as soon as possible.
Update by [Mojang] Mega_Spud (Jay Wells):
There are several reports of marketplace in-game purchases (DLC) not showing up after an update.
Marketplace purchases are linked to the Xbox Live account they were bought with.
You must be logged in to the same account that you were signed in to when you made the purchase.
Please go through the following steps to try and restore your purchases:
- Check you are signed in to the same XBL account where you made the original purchase, then try to access your DLC.
- On iOS, press the Restore Purchases button
- If that does not work, try reinstalling the game:
- Backup your MinecraftWorlds folder (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)
- Uninstall MCPE
- Delete the com.mojang folder (Device storage > games > com.mojang)
- Reinstall MCPE
- Sign in to your XBL account
- If reinstalling the game and signing in still does not work, then you may have an issue with your account or billing, you will need to contact Mojang Customer Support directly, or the store where you made the purchase originally.
Original Description:
I have purchased the fallout mashup pack, I have a receipt from apple and my apple account balance shows I have paid, but I am unable to access my pack, it just shows up as being locked and asks me to purchase it when I try to use it. I purchased it on the 9th May 2017.
Thank you for your patience while this issue was being looked into.
Please remember this is a bug tracker and not a forum, so comments should be kept to a minimum, and only include new information regarding the specific issue at hand.
For the related issue of purchases not being unlocked until the store is opened and closed, please refer to ticket MCPE-23151.
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Further note to this: If you sign out of your X-Box account through the X-Box app, then launch Minecraft and get the "Signing in ..." notification, and you sign in to your account via the popup window that the Minecraft main menu opens, your DLC will all be unlocked. However, if you close the game and reopen it, once again your DLC is locked and you have to enter the store to open it. Or sign out of your X-Box account and start the whole process over again.
At least, that's the way it works for me.
It's worse in 1.1.3.52
The 1.2, "Better Together" update appears to have fixed this problem; everything is unlocked from the get-go and stays that way.