Xbox - Character creator/marketplace doesn’t work - fails to load in and may show check internet connection message
The character creator and the marketplace is broken for me. When I try to create/edit a skin and I open a customization category (e.g. Base, Eyes, Hair, Top, Bottom, etc.) the only thing that loads are the Steve and Alex items, for example in Base it just shows the Alex base and Steve base. Some categories do load but not always.
For example right now Outerwear and Headwear loads all the cosmetic items but yesterday they didn’t. The Marketplace also does not open, it gives me an error saying “We’re unable to connect to the Marketplace. Maybe check your internet connection?”. My internet works fine on my Xbox, I even tried to open the Marketplace/edit skins on my computer and the same glitch happens. I’ve reinstalled Minecraft on my Xbox and my computer and also signed in and out. Is there any reason this is happening or a way to fix it? Thanks.
Linked Issues
is duplicated by55
BDS-11219Account syncing is broken on betaDuplicateBDS-11224MarketPlace won't load along with my Minecraft skin, I have checked the internet connection multiple times and along with restarting Minecraft and the Xbox one.DuplicateBDS-11522Minecraft Update 1.16 BugDuplicateBDS-11651Marketplace not loading for Xbox BetaDuplicate
MCPE-97351I lost all my skins after the new skin menu updateDuplicateMCPE-98262marketplace content doesn't load i can't access any style optionsDuplicateMCPE-99918Marketplace and skinsDuplicateMCPE-102059Cant go into servers on the featured servers page and cant use the marketplaceDuplicateMCPE-103212It says servers coming soon on minecraft and i cannot connect to marketplaceDuplicateMCPE-103356Minecraft marketplace has not been working for 5 months.DuplicateMCPE-103416Can't access purchased skins or the marketplaceDuplicateMCPE-110548When I try to acsses my bought skins it just keeps loading I also can not acsses the marketplace DuplicateMCPE-110988No Internet features working or loadingDuplicateMCPE-112849Marketplace and skins not workingDuplicateMCPE-113030LoadingDuplicateMCPE-113031LoadingDuplicateMCPE-113577Unable to access marketplace or any content purchased from marketplace on Minecraft for Xbox OneDuplicateMCPE-113996Custom Character Doesn't Load and Marketplace Doesn't Connect.DuplicateMCPE-114422bug internetDuplicateMCPE-114454internet bugDuplicateMCPE-114505Marketplace on Xbox series X beta won't connect DuplicateMCPE-114536Marketplace errorDuplicateMCPE-114555minecraft marketplace not workingDuplicateMCPE-114593buggy skinsDuplicateMCPE-114919Marketplace BugDuplicateMCPE-114922We're unable to connect to the Marketplace, Maybe check your Internet connectionDuplicateMCPE-114998minecraft marketplace we're unable to connect to the marketplace. Maybe check your internet connectionDuplicateMCPE-115023Marketplace not workingDuplicateMCPE-115083Cannot access Marketplace or change skinDuplicateMCPE-115276the marketplace is broken on the latest betaDuplicateMCPE-115325Marketplace does not workDuplicateMCPE-115349My Minecraft skins wont load. There seems to a problem with Minecraft loading its global textures i cant access store created characters or online surversDuplicateMCPE-115740Market place issue with "internet"DuplicateMCPE-115758Market place wont load, says I might need to connect to the internet but I am connected to itDuplicateMCPE-115949Can't connect to marketplace DuplicateMCPE-116047Minecraft Marketplace and skins wont load on xbox series x beta DuplicateMCPE-116197Marketplace won't load at all and made skins won't save if you close the game on xboxDuplicateMCPE-116198Character Skins Won't LoadDuplicateMCPE-116273Cannot connect to marketplace errorDuplicateMCPE-116391Marketplace not workingDuplicateMCPE-116488My skins wont load and the shop won't either.DuplicateMCPE-116784Skins and marketplace not working Minecraft betaDuplicateMCPE-116884Marketplace and character creator aren't loadingDuplicateMCPE-117245The menu in skins won't work also load and when I am in a world it also won't let me exit the menu skinsDuplicateMCPE-117354We're unable to connect to the marketplace. Maybe check your internet connection?DuplicateMCPE-117355Unable to connect to marketplace DuplicateMCPE-117456Unable to Access Marketplace ContentDuplicateMCPE-117552Profile Skins Will Not LoadDuplicateMCPE-117704Marketplace not loadingDuplicateMCPE-117872Cannot Change Skin or Access Purchased Content in BetaDuplicateMCPE-117874Skin not loadingDuplicateMCPE-117876Can't switch skinsDuplicateMCPE-119229It won't load the marketplaceDuplicateMCPE-122952Marketplace DuplicateMCPE-134449IssuesDuplicaterelates to4
MCPE-88185Switch: Unable to access online features (marketplace, servers, achievements etc)FixedMCPE-111640Game menus stuck on loading bar for a whileFixedMCPE-103893Windows: Marketplace and other online content does not load or shows placeholder textsCommunity ConsensusMCPE-91418Android: Unable to access any online contentFixed
Created Issue:
Character creator/marketplace doesn’t work
The character creator and the marketplace is broken for me. When I try to create/edit a skin and I open a customization category (e.g. Base, Eyes, Hair, Top, Bottom, etc.) the only thing that loads are the Steve and Alex items, for example in Base it just shows the Alex base and Steve base. Some categories do load but not always.
For example right now Outerwear and Headwear loads all the cosmetic items but yesterday they didn’t. The Marketplace also does not open, it gives me an error saying “We’re unable to connect to the Marketplace. Maybe check your internet connection?”. My internet works fine on my Xbox, I even tried to open the Marketplace/edit skins on my computer and the same glitch happens. I’ve reinstalled Minecraft on my Xbox and my computer and also signed in and out. Is there any reason this is happening or a way to fix it? Thanks.
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Xbox - Character creator/marketplace doesn’t work - fails to load in and may show check internet connection message
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![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
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![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
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Update on this issue:To enable us to look into this further, it would be helpful if you could also send a message to Mojang Support.
Please choose Technical Support as the category, and Game Crashes as the subject. In the form, please include:
- This bug ticket reference:
MCPE-102891(Please copy and paste this exactly, without it we may not be able to track and fix the issue)- Your Gamertag
- A screenshot of your profile screen (Go to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there)
(Please do not share this information here at the bug tracker.)
The character creator and the marketplace is broken for me. When I try to create/edit a skin and I open a customization category (e.g. Base, Eyes, Hair, Top, Bottom, etc.) the only thing that loads are the Steve and Alex items, for example in Base it just shows the Alex base and Steve base. Some categories do load but not always.
For example right now Outerwear and Headwear loads all the cosmetic items but yesterday they didn’t. The Marketplace also does not open, it gives me an error saying “We’re unable to connect to the Marketplace. Maybe check your internet connection?”. My internet works fine on my Xbox, I even tried to open the Marketplace/edit skins on my computer and the same glitch happens. I’ve reinstalled Minecraft on my Xbox and my computer and also signed in and out. Is there any reason this is happening or a way to fix it? Thanks.
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Update on this issue:To enable us to look into this further, it would be helpful if you could also send a message to Mojang Support.
Please choose Technical Support as the category, and Game Crashes as the subject. In the form, please include:
- This bug ticket reference:
MCPE-102891(Please copy and paste this exactly, without it we may not be able to track and fix the issue)- Your Gamertag
- A screenshot of your profile screen (Go to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there)
(Please do not share this information here at the bug tracker.)
The character creator and the marketplace is broken for me. When I try to create/edit a skin and I open a customization category (e.g. Base, Eyes, Hair, Top, Bottom, etc.) the only thing that loads are the Steve and Alex items, for example in Base it just shows the Alex base and Steve base. Some categories do load but not always.
For example right now Outerwear and Headwear loads all the cosmetic items but yesterday they didn’t. The Marketplace also does not open, it gives me an error saying “We’re unable to connect to the Marketplace. Maybe check your internet connection?”. My internet works fine on my Xbox, I even tried to open the Marketplace/edit skins on my computer and the same glitch happens. I’ve reinstalled Minecraft on my Xbox and my computer and also signed in and out. Is there any reason this is happening or a way to fix it? Thanks.
The character creator and the marketplace is broken for me. When I try to create/edit a skin and I open a customization category (e.g. Base, Eyes, Hair, Top, Bottom, etc.) the only thing that loads are the Steve and Alex items, for example in Base it just shows the Alex base and Steve base. Some categories do load but not always.
For example right now Outerwear and Headwear loads all the cosmetic items but yesterday they didn’t. The Marketplace also does not open, it gives me an error saying “We’re unable to connect to the Marketplace. Maybe check your internet connection?”. My internet works fine on my Xbox, I even tried to open the Marketplace/edit skins on my computer and the same glitch happens. I’ve reinstalled Minecraft on my Xbox and my computer and also signed in and out. Is there any reason this is happening or a way to fix it? Thanks.
![[Mod] EVGENSYPERPRO](../../../data/avatars/users/92853.png){kind=small}
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duplicate MCPE-102891
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Does MCPE-102891 describe your issue? If not, please clarify what you mean by "character information cannot be read".
This issue has already been reported. Duplicate MCPE-102891
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This issue has already been reported. Duplicate MCPE-102891
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Does MCPE-102891 describe your issue? If not, are you able to access the Marketplace, Featured Servers, or other online content?
What exact messages are shown when trying to access online features?
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Duplicate of MCPE-102891.
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This is possibly a variation on MCPE-102891 - although that ticket described it as an Xbox issue, this has been a problem since the Nether update on all devices (marketplace does not load or loads slowly, independent of actual connection speed)
I have the same issue from version 1.16.210.54 Beta, when I open the game, skins and marketplace won't to load.
how do i fix it
I had this issue on xbox and I deleted my account off of the console then redownloaded it and it seems to be working fine now.
Nothing you can do will fix this it has followed me on two xboxs my One X and Series X. I've tried removing accounts and reinstalling the game and it does not work. Interestingly my sons account on the one X does not have the issue.
We are at the mercy of the developers releasing a fix.
This has been an issues for me here too since the last beta version on Xbox One. Reinstalling game/Re-downloading profile doesn't fix it either, guess it really just a long wait for a fix at this point. Can still manually recreate char, but marketplace is a no go zone.
Just got the new beta update for Xbox 1. (1.16.210.57) the issue is still there.
i think it has something to do with the marketplace content that you buy cause when i made a new account this didn't happen.
The same thing happened on my Switch. I signed out. now I can't get back in. At least I can still play some worlds I created. Just have to deal with default skins.
I already logged a ticket with Mojang support and they told me they did not have the resources to troubleshoot this and told me to raise the bug here in the forum. Not happy that we the paying customer that are also helping you beta test the product are getting the run around without a fix for over a month now.
Mark Szili - I understand your frustration, and thanks for your patience. Please be assured I'm not asking you to send this information to support in order to pass you off to another team without further action, but rather I'm asking that affected players send the relevant information through the channel as described to help us better understand the problem, so that a fix can be made as quickly as possible.
If I could give you remote access to my xbox to troubleshoot I would, I'm a member of the xbox insider program. Surely Microsoft are collecting telemetry from my xbox that could assist you with seeing the game in a failing state and help you to gather Minecraft beta debug logs from my consoles so you can see the issues we have described.
Same with me when I login nothing is loading in for me and it’s on Xbox one
if mojang fixes this bug they will get slightly more money
Yes! Fixed in 1.16.210.60! Everything works correctly! Update status to resolved.
Awesome!!
This is not resolved for me. Not sure why, but both my phone and tablet don’t allow me to change any of my marketplace skins and it simply remains as the default Steve. Even when ‘purchasing’ the free content this January 2022, the items did not show on Steve before or after purchasing it. I have been online in different households with different internet connections so VPNs aren’t the issue. The only thing I can do at the moment is upload my custom skin from minecraftskins (but then there seems to also be a different bug about other players not seeing custom skins too currently).
I am still experiencing this bug as well (on iOS). I cannot open the marketplace at all, and my character creator shows the same blank screen. On rare occasions I find it is working for like 10 minutes but then it will lose connection mid-session.
I have tried deleting and reinstalling the game, switching to mobile data, using a new Xbox account, and more, and nothing fixes the issue. I have had this going on for months, since one of the 1.18 updates. But it persists in 1.19.
Resolution as fixed