Xbox One - cannot find realms after suspending system
Minecraft loses its ability to connect to Realms when the user sleeps their Xbox One.
If the Minecraft app is running on the Xbox when the user manually puts it to sleep, e.g., at the end of the day, upon resume a "cannot connect to Realms" message appears instead of the user's joined Realms. Forcefully quitting and restarting Minecraft resolves the issue.
Steps to Reproduce
- Have an Xbox One (model or system build doesn't appear to matter) configured for Instant-On.
- Play Minecraft on a Realm.
- Exit to the main menu so that you see the "Friends" tab. Note that your Realm appears under "Joinable Realms."
- Push and hold the Xbox button on the remote.
- Select "Turn Off Console."
- Wait for a short while, letting the console sleep.
- Turn on the console.
- Load the Minecraft app if necessary, and navigate to the Friends tab.
Expected Result
Your Realms should appear.
Actual Result
An error message indicates that you cannot access Realms right now. The message persists until you manually quit Minecraft by:
- Tap the Xbox button
- Select the Minecraft icon
- Tap the Menu button
- Select Quit
You can then relaunch Minecraft and your Realms appear as expected.
The workaround is to manually quit Minecraft using this method after every play session.
Linked Issues
is duplicated by6
MCPE-81175Xbox can't access realm if shut off console while on Minecraft home screenDuplicateMCPE-94114I have to restart Minecraft in order to play in realms/serversDuplicateMCPE-149559Unable to connect to realms when game is on quick resumeDuplicateMCPE-161003Realms and online multiplayer won't connect after console restartDuplicateMCPE-172666Member cannot rejoinDuplicate
REALMS-11238When opening Minecraft, the realms say unable to connect to realmsDuplicate
Created Issue:
Xbox One - cannot find realms after suspending system
Minecraft loses its ability to connect to Realms when the user sleeps their Xbox One.
If the Minecraft app is running on the Xbox when the user manually puts it to sleep, e.g., at the end of the day, upon resume a "cannot connect to Realms" message appears instead of the user's joined Realms. Forcefully quitting and restarting Minecraft resolves the issue.
Steps to Reproduce
- Have an Xbox One (model or system build doesn't appear to matter) configured for Instant-On.
- Play Minecraft on a Realm.
- Exit to the main menu so that you see the "Friends" tab. Note that your Realm appears under "Joinable Realms."
- Push and hold the Xbox button on the remote.
- Select "Turn Off Console."
- Wait for a short while, letting the console sleep.
- Turn on the console.
- Load the Minecraft app if necessary, and navigate to the Friends tab.
Expected Result
Your Realms should appear.
Actual Result
An error message indicates that you cannot access Realms right now. The message persists until you manually quit Minecraft by:
- Tap the Xbox button
- Select the Minecraft icon
- Tap the Menu button
- Select Quit
You can then relaunch Minecraft and your Realms appear as expected.
The workaround is to manually quit Minecraft using this method after every play session.
![[Mod] Umija5895M](../../../data/avatars/users/10122.svg){kind=small}
![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
is duplicated by
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
is duplicated by
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
![[MCQA] Kinga Izdebska](../../../data/avatars/users/18949.svg){kind=small}
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
is duplicated by
![[Mod] GoldenHelmet](../../../data/avatars/users/18951.svg){kind=small}
relates to
is duplicated by
is duplicated by
is duplicated by
Thank you for your report!
We're tracking this issue in MCPE-94489, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
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Thank you for your report!
We're tracking this issue in MCPE-94489, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
If you completely quit Minecraft and then relaunch does it work, (described in MCPE-94489)?
Otherwise, does it work if you log out and back on?
Do MCPE-94489 or MCPE-98917 describe your issue? If so, which?
If not, please clarify the Description section above using this format:
Steps to Reproduce:
1. (be complete and exact so someone else can repeat)
2.
3.
Observed Results:
(briefly describe what actually happens, including any message(s) shown)
Expected Results:
(briefly describe what should happen)
(attach screenshot to help explain the issue)
Be sure to remove any personal information from screenshots.
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you add information. Please follow the format shown and include all sections (steps, observed, expected). Tickets that do not contain enough information may be closed as Incomplete.
Does it work if you completely exit Minecraft on the Xbox (use the "quit" choice on the menu from main Xbox screen)? This is described in MCPE-94489
Confirmed, this is still happening for me. However I've noticed that the XBox Series X quick resume feature effectually keeps minecraft running, so it doesn't forget what texture texture packs to use. The downside of this, is that because of MCPE-94489, minecraft isn't able to connect to realms, which means force quitting minecraft, launching it again, re-selecting the texture packs because of this bug, then opening the realm I want to play on (Instead of just pressing 'A').
It's also worth noting that (at least for me), this issue seems to be fixed on Windows 10.
Thank you for your report!
We're tracking this issue in MCPE-94489, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCPE-94489, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCPE-94489, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCPE-94489, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Can confirm. As an Xbox One player, I experience this issue all the time.
yes this is very annoying...
As noted in the description, completely quitting before shutting off console seems to work around the issue.
To be clear, completely quitting does not fix the issue; it's a workaround for the issue.
A workaround that isn't required for other games published by Microsoft-owned studios, I might add... one would think that Mojang's parent company could assist with whatever code is needed to refresh the main menu networking code upon wake from sleep.
How do I reopen this bug? It is still happening. It's been happening to me for the past couple of months after multiple updates, and I finally decided to look it up. I find that lots of other people had been having this issue for a couple years, according to the date on this bug.
Having to forcefully quit a game, in order to restart the game and make it work is not a fix. Let me be clear that is not a fix. That is a workaround. A fix would be that it would be able to reconnect the rooms right away. A better workaround would be to provide some option for me to tell Minecraft to refresh the connection.
I can confirm that the steps provided in this bug are correct. The expected results appears to be correct. The results actually seen are correct. Please let me know what more is needed by the developers in order to understand the scope of this issue?
Yes, it’s still an issue. Has been with every version since reported. And the report is already in the requested format. Is anyone actually reading these things…?
It is not clear why the ticket did not automatically reopen, but in any case, it is reopened now.
It is helpful if the original reporter updates the Affected Version at least for each non-beta release on their tickets to keep them active. Tickets with no activity at all can sometimes be caught up in automated resolving.
You can also request that tickets be reopened, as well as discuss bugs, on the Mojira Discord. In general that is more reliable than just commenting on a ticket.
I can also confirm this bug. I am a new Minecraft player, but experience this on my XBOX One X everyday since joining a Realms server. Even today after the 1.18.1 version update.
It is extremely annoying to have to completely quit out of the game and reload everything just to reconnect to the realms server.
I'd be happy to try any debugging steps with a dev if you need a volunteer where the issue is reproducible, but the steps to reproduce are accurate exactly to what I am experiencing.
Can add that this happens to my console even when I have not been playing on a realm previously.