Cannot launch game, the process runs but no visuals come up (older versions of Windows 7)
Many users have been able to solve this issue by following the instructions in this comment sent by wesley
I have installed the game as usual I can see the play button and click it this runs the Win64 Shipping process but it doesnt launch properly I have no visuals and the process continues to run in the background until terminated manually.
Linked Issues
is duplicated by23
MCD-1116Play Button Not WorkingDuplicateMCD-1168Problem with launchingDuplicateMCD-1184Game not opening but showing as running in task managerDuplicateMCD-1323the game doesn't start.DuplicateMCD-1514unable to run gameDuplicateMCD-1647Game wont launch DuplicateMCD-1664Game won't launchDuplicateMCD-1749Game won't launchDuplicateMCD-1919Minecraft dungeons cannot openDuplicateMCD-2343I can not join the gameDuplicateMCD-2504I pressed the play button, but it won't work.DuplicateMCD-2713Not possible to launch the game (Window version: Window 7)DuplicateMCD-2921Game will not launchDuplicateMCD-3252I cant run Minecraft Dungeons with Minecrafft Dungeons LauncherDuplicateMCD-3388I can't open minecraft dungeonsDuplicateMCD-4341cant start gameDuplicate
MCL-14112Minecraft Dungeons Launcher doesn't work properlyDuplicateMCL-14117Dungeons not starting after pressing playDuplicateMCL-14120Minecraft Dungeons isn't startingDuplicateMCL-14124Minecraft dungeons not startingDuplicateMCL-14144When I try to play the game doesnt loadInvalidMCL-14339Pressing Play does nothingDuplicateMCL-14373Minecraft Dungeons Launchert start issueDuplicate
Created Issue:
Cannot launch game the process runs but no visuals come up
I have installed the game as usual I can see the play button and click it this runs the Win64 Shipping process but it doesnt launch properly I have no visuals and the process continues to run in the background until terminated manually.
- Unresolved
- Open
- Unconfirmed
- Windows
- Windows 7 Sp 1
- Version #19500
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
is duplicated by
DxDiag-1.txt
My friend has the same problem, and he also has Windows 7. We tried a lot of things, but nothing works. Please fix it, we purchased this game a long time ago and was very excited for it, and now it's soo dissapointing to have this bug. My friend is really upset because of it now.
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
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Cannot launch game, the process runs but no visuals come up
is duplicated by
MCL-14114
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![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
is duplicated by
Cannot launch game, the process runs but no visuals come up (older versions of Windows 7)
is duplicated by
I followed wesley's post and installed KB3020369 + the 477mb update from the link. Then I rebooted and now the game works.
The only downside I have noticed is that the updates broke my Aero so now my theme is only 100% basic.
I have the exact same issue, also Windows 7 Service Pack 1 and trying to play through the launcher.
I attached my DxDiag as well.
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![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
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NoteMany users have been able to solve this issue by following the instructions in this comment sent by [~wesely]
I have installed the game as usual I can see the play button and click it this runs the Win64 Shipping process but it doesnt launch properly I have no visuals and the process continues to run in the background until terminated manually.
NoteMany users have been able to solve this issue by following the instructions in this comment sent by [~wesely]
I have installed the game as usual I can see the play button and click it this runs the Win64 Shipping process but it doesnt launch properly I have no visuals and the process continues to run in the background until terminated manually.
NoteMany users have been able to solve this issue by following the instructions in this comment sent by wesley
I have installed the game as usual I can see the play button and click it this runs the Win64 Shipping process but it doesnt launch properly I have no visuals and the process continues to run in the background until terminated manually.
is duplicated by
is duplicated by
is duplicated by
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
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We're tracking this issue in MCD-1073, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
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Thank you for your report!
We're tracking this issue in MCD-1073, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCD-1073, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCD-1073, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Are you running on Windows 7 Service Pack 1? Then MCD-1073 might be the cause - we are tracking this issue there
it did work installing service pack MCD-1073!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! finally yassss tyso much i would buy you a burger if you come by quebec city 
Are you running Windows 7? Your issue may be MCD-1073 which suggests following the steps in https://bugs.mojang.com/browse/MCD-1073?focusedCommentId=708204&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-708204 may resolve the issue (and has for a number of others).
Ined I am not
I have a feeling that it thinks im running dungeons but im not. hopefully it works when i get it
edit: if this doesnt make sense basiclly i tried to download the link in MCD-1073 but both of them i repeat both of them dont work
can yall please fix this
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Does MCD-1073 describe your issue?
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Thank you for your report!
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Thank you for your report!
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The game doesn't start. No processes are created by launching through taskbar, start, or windows store. There is no error dialog that pops up. The game installs fine through the Microsoft store with no reported issues, and my system requirements are as up to date as possible.
Looking in the Windows Apps folder under C:\Program Files\WindowsApps\Microsoft.Lovika_1.4.6.0_x64__8wekyb3d8bbwe, I can't launch the exe directly because windows can't access it, and suggests I may have a permission problem. I had to change windows permissions to even look into this folder, so maybe I'm not supposed to launch it this way.
This issue has persisted across reinstalls and reboots for me for almost three months. I've been searching for a fix this whole time, but I gave up, so I'm posting here.
I've looked at MCD-1073 but that's for Windows 7. I've also looked at MCD-1647 which points back to the previous.
What's your graphics card? Does dungeons show up in the task bar?
Nvidia 1060gtx 6gb It doesnt come up in the task bar.
Please follow these instructions to provide a basic overview of your computer's hardware: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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I open the launcher once and in the Task-Manager i see 3x"MinecraftDungeonsLauncer.exe*32* is open, I click "Play" then "Dungeons.exe" and "Dungeons-Win64-Shipping.exe" will open but nothing happened.
Good Day,
I also am having the same issue on Windows 7 Service Pack 1. I could not attach my DxDiag file but I have in on the Ubuntu site as requested here is the link https://paste.ubuntu.com/p/tDZwVTb5jP/ . I hope the issue with the infinite loading can be resolved. Good luck and thank you in advance.
PS. I bought the standard edition today not the deluxe one (if it is of any help )
Edit - I finally managed to attach the DxDiag file as well it is number 3.
Yea I am having the exact same issue cant play the game at all been trying for good 2 hours now can you please fix this asap , Want to play with my Girlfriend which bought it on Microsoft Store and is able to play now Thanks
Any Fixes yet ?? I looking to play this game at least today little bit like been waiting for this for so long and now this is the issue that is preventing me to play it
Follow up comment I can tell you right now where the problem lies
-all the dxdiags are running windows 7 service pack 1
-what specific component of windows is missing/outdated from pack 1 that causes the game to not load figure that out we have a fix in the mean time I recommend to my fellow windows 7 friends to update to pack 2 and try. I will report back when I have done so.
Yea but there isnt Service pack 2 , it will always show up as Service pack 1 because there wasnt really Realease of Service pack 2 it was just small update , and in your computer properties it will always show Win7 Service pack 1
Here is the way I managed to fix the problem:
https://answers.microsoft.com/en-us/windows/forum/windows_7-update/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e
Make sure to install the updates mentioned there. If someone else has success please comment on the thread in the mean time ive got dungeons to play.
Are you able to launch successfully if you force close the application and try starting it again?
Yes I was litteraly doing the same thing , went to try it as well , Works . Minecraft Dungeons finally launched after pressing Play . So just do that update and it will work for you guys .
What if I don't want to load new windows? I haven't any saves of this version. I loaded new windows 7 few days ago, so what should I do?
Hey everyone, we are trying to reproduce this currently. Since Microsoft has officially deprecated Windows 7 this will take longer to fix, if we every do so. If you want to play the game relatively soon and there is a workaround available, then I would recommend that you proceed with this.
Force closing and reopening does not fix the issue. The game was marketed as supporting Windows 7 not a specific service pack or the most up to date version. Going to need a more solid answer than "this will take longer to fix, if we every do so"
Thanks Wesley ,
I also managed to fix my game by downloading the two windows updates. After they installed the game works perfectly fine. No more infinite loading. The game opened instantly. Thank you so much.
https://answers.microsoft.com/en-us/windows/forum/windows_7-update/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e
How long you gonna do this patch? Is it possible to fix?
So can I have my money back then?
Thx a lot Wesley ur solution run for me !
I added the launcher log, hopefully it can be of help.
i did service pack 2 windows update and it did the tricks!
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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