MCD-5269Progress not saving at all due to an error and/or antivirus interference
Potential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
UPDATE: 1
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blocking
once the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
UPDATE: 2 i recently had this problem again however not to do with norton antivirus or avg blocking files from compiling together
this time i was logged in by when clicked any key to continue main screen would be blank loading screen and just loading forever i had my computer on for 48 hours to see if anything would happen suddently but nothing
Fix to the problem this time
close dungeons->open launcher->settings-accounts->click triple dots to remove dungeons account all together->reboot computer->open launcher->sign in with microsoft account->open dungeons
anyways this should help anyone else having this problem
all of these problems only started happening after the nether DLC
Linked Issues
Attachments1
Created Issue:
Minecraft dungeons progress not saving at all
i need help badly
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%*Saved* Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
PLEASE HELP I DONT WANNA RESTART MY CHAR I HAVE EVERYTHING I EVER WANT ON IT
i need help badly
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%*Saved* Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
PLEASE HELP I DONT WANNA RESTART MY CHAR I HAVE EVERYTHING I EVER WANT ON IT
i need help badly
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
PLEASE HELP I DONT WANNA RESTART MY CHAR I HAVE EVERYTHING I EVER WANT ON IT
update:
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
if a forum mod could resolve this post as it has been fixed
![[MCQA] Bartłomiej Słodkowski](../../../data/avatars/users/18941.svg){kind=small}
is duplicated by
Minecraft dungeons progress not saving at allProgress not saving at all due to antivirus interference
is duplicated by
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
NotePotential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.i need help badly
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
PLEASE HELP I DONT WANNA RESTART MY CHAR I HAVE EVERYTHING I EVER WANT ON IT
update:
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
if a forum mod could resolve this post as it has been fixed
NotePotential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.i need help badly
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
PLEASE HELP I DONT WANNA RESTART MY CHAR I HAVE EVERYTHING I EVER WANT ON IT
update:
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
if a forum mod could resolve this post as it has been fixed
NotePotential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.
i need help badly
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
PLEASE HELP I DONT WANNA RESTART MY CHAR I HAVE EVERYTHING I EVER WANT ON IT
update:
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
if a forum mod could resolve this post as it has been fixed
Progress not saving at all due to an error and/or antivirus interference
is duplicated by
i tried this but it doesnt work
image_2022-05-18_200239937.png
NotePotential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.
i need help badly
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
PLEASE HELP I DONT WANNA RESTART MY CHAR I HAVE EVERYTHING I EVER WANT ON IT
update:
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
if a forum mod could resolve this post as it has been fixed
NotePotential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
UPDATE: 1
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
UPDATE: 2 i recently had this problem again however not to do with norton antivirus or avg blocking files from compiling together
this time i was logged in by when clicked any key to continue main screen would be blank loading screen and just loading forever i had my computer on for 48 hours to see if anything would happen suddently but nothing
Fix to the problem that time
close dungeons->open launcher->settings-accounts->click triple dots to remove dungeons account all together->reboot computer->open launcher->sign in with microsoft account->open dungeons
anyways this should help anyone else having this problem
all of these problems only started happening after the nether DLC
NotePotential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
UPDATE: 1
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
UPDATE: 2 i recently had this problem again however not to do with norton antivirus or avg blocking files from compiling together
this time i was logged in by when clicked any key to continue main screen would be blank loading screen and just loading forever i had my computer on for 48 hours to see if anything would happen suddently but nothing
Fix to the problem th
attimeclose dungeons->open launcher->settings-accounts->click triple dots to remove dungeons account all together->reboot computer->open launcher->sign in with microsoft account->open dungeons
anyways this should help anyone else having this problem
all of these problems only started happening after the nether DLC
NotePotential workaround for the issue:
- In the Main Menu, go to Hero selection and use "Upload Hero" to add all characters to Cloud Saves.
- Delete the old characters.
- Use "Download Hero" (shown when the "Create New Hero" is selected) to download the uploaded characters.
This should result in the issue no longer popping up when playing.
i just woke up today and downloaded the latest minecraft dungeons update the nether dlc
Ive spent 3 hours playing through all the nether dlc levels
i closed my client and when i reopened it all the progress that i did from the nether dlc levels were reverted back to what it was before the update
each time i relaunch the client it makes me choose a language as if i just installed the game
and when i look at the %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
in my character save files one file turns to a .dat.tmp file instead of a .dat file
UPDATE: 1
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blockingonce the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
UPDATE: 2 i recently had this problem again however not to do with norton antivirus or avg blocking files from compiling together
this time i was logged in by when clicked any key to continue main screen would be blank loading screen and just loading forever i had my computer on for 48 hours to see if anything would happen suddently but nothing
Fix to the problem this time
close dungeons->open launcher->settings-accounts->click triple dots to remove dungeons account all together->reboot computer->open launcher->sign in with microsoft account->open dungeons
anyways this should help anyone else having this problem
all of these problems only started happening after the nether DLC
is duplicated by
is duplicated by
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
Thank you for your report!
The issue might be caused by the Antivirus program you are using. Please read more about it in this ticket and let us know if you can resolve the issue following the users' suggestions: MCD-5269
This ticket is being resolved and linked as a duplicate. If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Minecraft Discord – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
The issue may be potentially caused by the save files not being saved correctly. Please see if you are able to fix the issue by going to where the save files are located and seeing if any of them were incorrectly left as TMP files, as described in the discussion in this ticket: MCD-5269
Please note that we are currently working on implementing cross saves and cloud saves, which should hopefully help in avoiding issues like this. This is described in this article.
We're tracking this issue in MCD-1205, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Minecraft Discord – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
There is a possibility that the game was not saved correctly due to antivirus interference. Please see if you can resolve the issue following the advice from MCD-5269 and its comments section.
This ticket will automatically reopen when you reply.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Can you please check if your issue is not caused by antivirus interference, as described in MCD-5269?
This ticket will automatically reopen when you reply.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Have you been playing Ancient Hunt missions? If yes, then did you use any enchantment points as an offering? Doing so reduces your hero's level, thus allowing for the points to be regained faster.
If you have not played Ancient Hunt, then do you perhaps have an antivirus running that might be potentially causing issues, as described in MCD-5269?
This ticket will automatically reopen when you reply.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Can you check if you do not have any antivirus programs interfering with the saving process, as described in MCD-5269?
This ticket will automatically reopen when you reply.
Thank you for your report!
We're tracking this issue in MCD-5269, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Minecraft Discord – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCD-5269, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Minecraft Discord – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response.
Are you able to resolve the issue following the advice from MCD-5269?
This ticket will automatically reopen when you reply.
Thank you for your report!
We're tracking this issue in MCD-5269, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
Thank you for your report!
We're tracking this issue in MCD-5269, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
– I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
I only Noticed this recently as i copied my characters file from the old computers file to my new computers dungeons file %HOMEPATH%Saved Games\Mojang Studios*Dungeons*
Repairing file doesnt do anything either
for whatever reason the files are saving as .dat.tmp instead of a .dat
I made a new character and when i progress on this new character i dont lose progress when i close the game
but for the original character my main i lose progress every time and each time i do close the game it makes a .tmp file in %HOMEPATH%*Saved* Games\Mojang Studios*Dungeons*
if the .tmp file isnt going into the main character file how do i fix this? please anyone
I am having the exact same issue - the progress does not save using my existing character. I tried changing the file extension on that .dat.tmp, but it didn't change anything. I'm permanently stuck in my progress to whatever it was directly before the update. Either they can fix this bug, or it's grind time again with a new character.
is this on switch
edit: nvm i don't have an antivirus
I am having the same issue and it's immensely frustrating. I don't even know where to begin to troubleshoot it, since I do not understand the file types well enough and don't want to accidentally corrupt anything. I expect the developers will investigate this issue soon, as it is clearly preventing many players from enjoying their games.
I figured out how to fix it for me and why the game is making a .dat.tmp file
norton antivirus is blocking the game from putting the progression .tmp file into your characters file
by excluding the minecraft dungeons file that its blocking
once the file is excluded from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
I figured out how to fix it for me and why the game is making a .dat.tmp file (which is ur progression file)
norton antivirus is blocking the game from putting the progression file .tmp file into your characters file
by excluding the minecraft dungeons file that its blocking
once the file is excluded (or if whitelist the minecraft dungeons file its blocking from nortons antivirus check the file should automaticly go into your characters file ie ur progress will save
How did you fix it exactly? As in, how do you whitelist the file and put it back into your game? I also have Norton Antivirus so I'm investigating the issue now.
@Evan Black here's how I did it:
Open Norton 360, make sure you are looking at it on classic mode, not My Norton. If you are on My Norton, go to settings and change your view, then close and reopen Norton.
Click "settings"
Click "Antivirus"
Click the "Scans and Risks" tab
Scroll down to see the "Exclusions/Low Risks" Category. Next to "Items to exclude from scans", click "Configure [+]"
Click "Add Folder", click the little folder next to the box to browse, and click the grey right-pointing arrow next to your user folder; your user folder should have your name next to a little person.
From the expanded options, scroll down until you see "Saved Games". Click the grey right-pointing arrow next to that.
Click the folder "Mojang Studios", and make sure you have "Include Subfolders" selected, then click "OK".
Click "Apply", and OK, and your Mojang Studios files should now be whitelisted under Norton Antivirus.
What?
this doesnt work for me
alex wiggins, are you still experiencing this issue in the latest version?
This ticket will automatically reopen when you reply.
Post updated with secondary solution
I am not having any problems anymore
if anything the Solutions should be more wide spread on here