Pre-ordered Minecraft Dungeons, but launcher says "buy now"
Please verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
If you have verified that everything seems correct according to the note above, please contact Mojang support.
Microsoft Store (Windows 10)
If you purchased on Microsoft Store, please install/launch the game through it. Ensure you use the same account as you bought the game on. If you are having issues with Microsoft Store, please contact their support.
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
Linked Issues
is duplicated by43
MCD-1099Pre-ordered minecraft dungeons, says buy nowDuplicateMCD-1166Part 2 of my summaryDuplicateMCD-1187Purchased Minecraft Dungeons but wants me to BuyItNowDuplicateMCD-1206it says i dont own the gameDuplicateMCD-1282Pre-ordered Dungeons but still says "Buy Now"DuplicateMCD-1506Bought game, but launcher says I need to buy againDuplicateMCD-1535Payment issueDuplicateMCD-1549The game dont let me play DuplicateMCD-1574Pre-ordered problemDuplicateMCD-1854Error tells me that I did not purchase the game and the launcher says "buy now" (I did the pre-purchase)DuplicateMCD-1933ProblemDuplicateMCD-2005I have bought minecraft dungeons but it just says "buy now"DuplicateMCD-2023It says I don't own the game.DuplicateMCD-2035When i try to play all it says is "buy now" even tho i have bought itDuplicateMCD-2173"buy now" appears even tho i have bought it alreadyDuplicateMCD-2281I have bought Minecraft dungeons but all it says is "buy now"DuplicateMCD-2368When I bought Minecraft Dungeons and wanted to start the game, I couldn't because it says I had to buy the gameDuplicateMCD-2384I have bought the game but it still says "buy now" DuplicateMCD-2558launcher says "buy now" when i have already bought the gameDuplicateMCD-2560"BUY NOW"DuplicateMCD-2752cant enter the gameDuplicateMCD-2760Minecraft dungeons launcher says buy now even after purchase.DuplicateMCD-2771ProblemDuplicateMCD-2931"havent purchased MCD" but i haveDuplicateMCD-2986Movement glitches when using the healing potion. DuplicateMCD-3012says i dont own itDuplicateMCD-3135not able to play minceraft dungeonsDuplicateMCD-3138Problem with the purchaseDuplicateMCD-3154Game was purchased, but no record of purchase seems to exist other than on my credit cardDuplicateMCD-3700I bought it, but I demand it.DuplicateMCD-4138No play button/start game optionDuplicateMCD-4256My game isn't registering properly, however can play.Duplicate
MCL-14115Unable to log in. [Pre-order "Buy it now" Bug)DuplicateMCL-14116Win10Store logs me in, Dedicated launcher doesn't. Wants me to buy.DuplicateMCL-14152Minecraft Dungeons does not see, that i auctually bought gameDuplicateMCL-14195Buying the game by windows storeDuplicateMCL-14196The launcher can't detect that i have the game alreadyDuplicateMCL-14207Não conseguimos abrir o jogoDuplicateMCL-14211dungeonsDuplicateMCL-14218Says I didnt buy gameWorks As IntendedMCL-14507Pre-ordered Minecraft Dungeons but when I open the launcher it says "Buy now"DuplicateMCL-14895It does not say play on the launcher instead it says buy nowDuplicateMCL-15658Minecraft Dungeons : Strandard editionDuplicate
Created Issue:
Pre-ordered the game, says buy now
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
didnt help me
is duplicated by
MCL-14113
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
duplicates
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
is duplicated by
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NoteWe are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience. https://twitter.com/mojangstatus/status/1265260064031547393 Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
duplicates
NoteWe are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience. https://twitter.com/mojangstatus/status/1265260064031547393 Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NoteWe are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NoteWe are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- You can log in to minecraftdungeons.net using your Windows account you used to purchase the game
- Click your user name, then Profile
- It says you have purchased the game
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the above account
- Your Minecraft Dungeons Launcher version is at least 2.1.14931 (Click Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Windows Store, or another account. If you purchased through the Windows Store, please launch the game through it.
If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience. https://twitter.com/mojangstatus/status/1265260064031547393 Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- You can log in to minecraftdungeons.net using your Windows account you used to purchase the game
- Click your user name, then Profile
- It says you have purchased the game
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the above account
- Your Minecraft Dungeons Launcher version is at least 2.1.14931 (Click Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Windows Store, or another account. If you purchased through the Windows Store, please launch the game through it.
If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience. https://twitter.com/mojangstatus/status/1265260064031547393 Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- You can log in to minecraftdungeons.net using your Windows account you used to purchase the game
- Click your user name, then Profile
- It says you have purchased the game
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the above account
- Your Minecraft Dungeons Launcher version is at least 2.1.14931 (Click Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Windows Store, or another account. If you purchased through the Windows Store, please launch the game through it.
If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
Pre-orderedthe game,says buy nowPre-ordered Minecraft Dungeons, but launcher says "buy now"
is duplicated by
relates to
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NotePlease verify these things:
- You can log in to minecraftdungeons.net using your Windows account you used to purchase the game
- Click your user name, then Profile
- It says you have purchased the game
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the above account
- Your Minecraft Dungeons Launcher version is at least 2.1.14931 (Click Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the
WindowsStore, or another account. If you purchased through theWindowsStore, please launch the game through it.If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- You can log in to minecraftdungeons.net using your Windows account you used to purchase the game
- Click your user name, then Profile
- It says you have purchased the game
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the above account
- Your Minecraft Dungeons Launcher version is at least 2.1.14931 (Click Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store, or another account. If you purchased through the Microsoft Store, please launch the game through it.
If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
I solved.https://help.minecraft.net/hc/en-us/articles/360043512292-How-to-Install-Hero-Pass-Content
It downloads from the Microsoft App Store and runs.
Good luck.
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![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
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NotePlease verify these things:
You can log in tominecraftdungeons.net usingyour Windowsaccount you used to purchase the game- Click your user name, then Profile
It says you have purchased the game- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the above account
- Your Minecraft Dungeons Launcher version is at least 2.1.14931 (Click Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store
,or another account. If you purchasedthrough the MicrosoftStore, please launch the game through it.If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account. If you purchased on Windows Store, please launch the game through it.
If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
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NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
If you purchased on Windows Store, please launch the game through it.If none of the above has fixed your issue, then it is most likely due to high loads. We are aware that some users have been unable to verify ownership of the game, and we are working on a solution as quickly as possible - thank you for your patience.
https://twitter.com/mojangstatus/status/1265260064031547393Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
Microsoft Store (Windows 10)
If you purchased on Windows Store, please install/launch the game through it. Ensure you use the same account as you bought the game on.
- [Minecraft Dungeons - Windows 10|ms-windows-store://pdp/?ProductId=9P8MK4NC0LJB]
- [Minecraft Dungeons Hero Edition - Windows 10|ms-windows-store://pdp/?ProductId=9p2vr3k66tjx]
Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
Microsoft Store (Windows 10)
If you purchased on Windows Store, please install/launch the game through it. Ensure you use the same account as you bought the game on.
[Minecraft Dungeons - Windows 10|ms-windows-store://pdp/?ProductId=9P8MK4NC0LJB][Minecraft Dungeons Hero Edition - Windows 10|ms-windows-store://pdp/?ProductId=9p2vr3k66tjx]Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
Microsoft Store (Windows 10)
If you purchased on Windows Store, please install/launch the game through it. Ensure you use the same account as you bought the game on. If you are having issues with Microsoft Store, please contact their support.Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
Microsoft Store (Windows 10)
If you purchased onWindowsStore, please install/launch the game through it. Ensure you use the same account as you bought the game on. If you are having issues with Microsoft Store, please contact their support.Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
Microsoft Store (Windows 10)
If you purchased on Microsoft Store, please install/launch the game through it. Ensure you use the same account as you bought the game on. If you are having issues with Microsoft Store, please contact their support.Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
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![[Mod] SPGoding](../../../data/avatars/users/44622.png){kind=small}
NotePlease verify these things:
- Log in to minecraftdungeons.net using the Microsoft account you used to purchase the game
- Click your user name, then Profile
- The game you purchased is present in your profile page
- You have downloaded Minecraft Dungeons Launcher
- You have logged in to the Minecraft Dungeons Launcher using the same Microsoft used to buy the game on minecraftdungeons.net
- Your Minecraft Dungeons Launcher version is 2.1.14931 or newer (visible in Settings > About)
If you do not have the game registered on either minecraftdungeons.net or the Minecraft Dungeons Launcher, then you either purchased it through the Microsoft Store or using another Microsoft account.
If you have verified that everything seems correct according to the note above, please contact Mojang support.
Microsoft Store (Windows 10)
If you purchased on Microsoft Store, please install/launch the game through it. Ensure you use the same account as you bought the game on. If you are having issues with Microsoft Store, please contact their support.Please do not include personal/contact information or IDs in your bug tickets here at the bug tracker.
I pre-ordered the Game april 4th, i've been waiting for the release to find The pre-order button turned into buy now, when i've pre-ordered the game, not to mention this was the hero edition And i'd like my money back so i can re-buy the game
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![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
The issue mentioned here was related to the Microsoft Store version of the game - we are tracking an issue for the launcher version of Dungeons at MCL-14106 - please add any further information there.
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Please check the yellow box in MCL-14106 and report back what applies and what doesn't.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Duplicate of MCL-14106
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
Thank you for your report!
We're tracking this issue in MCL-14106, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
– I am a bot. This action was performed automagically! Please report any issues in Discord or Reddit
Hi,
Please refer to the instructions in MCL-14106 for guidance on how to diagnose the issue.
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Assuming you bought the game on minecraftdungeons.net, this is MCL-14106.
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We're actually already tracking this issue at MCL-14106, so I will resolve and link this ticket as a duplicate.
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We're actually already tracking this issue at MCL-14106, so I will resolve and link this ticket as a duplicate.
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Hi, we are tracking this as MCL-14106. Please check that issue for some possible fixes to your problem.
If you purchased on Microsoft Store, please install/launch the game through it. See MCL-14106 for more information.
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If you purchased on Microsoft Store, please install/launch the game through it. See MCL-14106 for more information.
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The Microsoft Store and the one purchased on minecraftdungeons.net use two completely separated account systems, see MCL-14106 for more information. You can launch the one for "Windows 7 and above" to play with your friends via Xbox too.
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I have that problem too
Well, me too...
And I has hoping to play with my friends, it's sad...
Also won't update the launcher
I found that logging out using the top left icon of your avatar and choosing log out helps I had the same problem and when I logged back in I was happy to see the install button. I hope this can help any one with the same problem.
yea didnt help me sadly
im really sorry
i hope for the best
I bought an MCD and it told me to log in to my XBOX ACCOUNT, I did it and it connected me to an acc that I don't think I have because of the name but it has my details, then it took out the MCD launcher and told me to do it again buy while I have bought it
I experiencing same problem
I received a message in the Minecraft Launcher that says that I need the Minecraft Dungeons Launcher to play. And now im downloading the game!
Please verify these things:
i've done those steps, Still hasn't worked
But there's no receipt and the Money was taken off of the account i bought it from
Issue is resolved, My uncle bought the game for me Now i can play Thanks for the help tho.
I have the same problem as Nancy having, but there is no Uncle to buy a new version for me
I have the same problem, I pre-ordered the game on april 6th and got the reciept but when I log in to minecraftdungeons.net, it says that I have NOT purchased the game.
Also, I only have Windows 7, may the problem come from there ?
I sincerely hope that this is still considered a bug, regardless of whether we bought it from the Microsoft Store or not.
I have the same problem and followed the instructions but it still says buy now
For me it says buy now aswell
I think the issue is: I downloaded this from gamepass, and that's why it doesn't recognize that I bought it?
When I open my minecraft launcher, at the bottom it says "Have you purchased Minecraft Dungeons on minecraft.net but can't find the game? Download the dedicated launcher to play."
And it directs me to this link, https://www.minecraftdungeons.net/en-us/download/
So i guess try to download that and then try again?
oh wow now the game crashes every time i open it because i tried to relog in a lot of times
same
I'm starting to worry about my money and access to the game now, 15 USD is a big money for me.
Also, anyone knows where can I monitor updates for bugs? I really want to know what is happening
@Daniel Bright the Minecraft Dungeons Launcher is not supporting purchases done through Microsoft Store.
Hey there, Ined. What if I bought a game through your site, and I still can't log in because of this bug?
@Ined - why would this be the case? Windows should be Windows. I want to use the Minecraft Dungeons launcher. I do NOT want to use the Windows store. I can't even request a refund to repurchase it. I'm not going to ask my uncle, wife, or anyone for permission to purchase another copy of a game I already purchased.
Couldn't put it better myself
Why would you even add a feature to buy a game not by Microsoft store, if it is not working? I am so pissed rn
@Daniel Bright Ined the Minecraft Dungeons Launcher is not supporting purchases done through Microsoft Store.
Really? It so stupid... Why, Not supporting, Then why log in with xbox account the same as microsoft store. You are bought by Microsoft the same but other launcher...
ok so i bought hero edition thru microsoft store and it won't let me install. why is this the case?
This is still an ongoing issue - I have logged into the mincraftdungeons.net with my account & it says I don't own the game, but clicking though the logged in account details takes you to the Microsoft Xbox account which then takes you to the My Microsoft Account which shows the purchase and ownership of Minecraft Dungeons (windows 10 Hero edition)
Hi,
I am having this issue as well but here are my thoughts.
(not my email, just an example). If I go to Microsoft.com and log in and look at purchases, I can see where I have bought the game. If i go to Xbox.com and sign in, well thats my "Xbox profile" (but still same account and log in) and the game does not show up.
while its "one account" I believe that Minecraft Dungeons considers the Xbox profile to be a separate account and the "main" one . I use one email, something@live.com
Following the instructions above, I have signed into the minecraftdungeons.net and, low and behold, its the xbox profile...which doesn't associate store purchases.
So we need to find a way to fix where it pulls from each "account" for windows users.
I was hoping to kill some zombies with my son tonight but I guess I'll have to wait.
Can this problem be solved one day? When I bought the game I was expecting to open it through a launcher, not store which I never use and totally unfamiliar. This is such a horrible user experience. If I can open Minecraft using launcher why I can't do the same thing on Minecraft Dungeons?? I hope you guys can figure it out one day because this is such a weird and unnecessary policy to separate the game into two platforms.
i have a problem I bought minecraft dungeon only that on release date I can not play because I get the written "buy now"
who help me
Working for me this morning.
I'm already around level 20 and soon will defeat the Arch-Illager then Adventure
Hey nancy, maybe you have a spare game? we could play together
(that's a joke tbh)
Why is the launcher not supporting Microsoft Store purchases? I purchased Hero Edition off of Store, can't you please support it? If not, I want my money back.
Hello everyone, we are aware of that this is an issue for many of you. On a personal note I work in the launcher team so I am happy you would prefer to use our launcher over the Microsoft Store.
The Microsoft Store and Minecraft Dungeons Launcher (and website) are two separate stores with their own 'inventory' systems. They both however use the same Microsoft/Xbox account system. When clicking 'Manage account' in the launcher, you are taken to the Xbox account site which shows your games acquired from the Microsoft Store, hence the additional confusion.
We are looking into several options to improve player experience, such as adding the launcher to the game in Microsoft Store, or supporting Microsoft Store ownership to the launcher. This is a complicated matter however as it extends beyond Mojang Studios. When you buy the game through Microsoft Store you only buy it for Windows 10, while the launcher gives access to Windows 7/8/10.
Okay, Ined.
I am not interested in "inventory" system, I'm interested when you'll fix that "Buy now" bug. I have proof's that I own the game, but launcher says that I don't, and XBOX says that I don't. I want to play a game. I was waiting for it and I am a huge fan.
Thanks Ined,
I want to play to play the game as well, but I made a dumb choice going for Microsoft Store, and I am hoping you can support purchases thru Microsoft Store, The game thru pictures and trailers look amazing, so good job with that!
I have the same problem i have tried the note above but it still doesn't work.When I click on buy now it takes me to the shop I then logged in clicked add to cart and went to my cart then it said "you cannot buy minecraft dungeons if you already own it" so i do own it but it still says buy now.I have re-installed the launcher bunch of times and tried the beta but nothing works.
Please help.
I really hope they're gonna fix it soon!
i bought the game early, same problem, they have taken the money, but i dont have it in my profile. but if i log in to microsoft it says ive bought and paid for it, same email on both places
SAAAAME
Look's like we only can try to refund our money. Guys, just fill a complaint and try to return your money back, they're not gonna fix this problem I think
Ok dmitry how and where do i fill in a complaint
Chris, Ined before leaved a link in this thread, but he deleted it (lol).
https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
You can find a link here I think (not quite sure)
Olá boa tarde! Comprei o Minecraft Dungeons para meu filho e faço o passo a passo e também entra na tela de comprar jogo. Alguém pode me ajudar? Ele joga em pc e compramos pela monjang.
Hi all,
Please refer to the note pinned to the description of this bug report for guidance. It should help you verify that the "Launcher version" of the game has been purchased and that you are using the same Microsoft account that owns the game to sign-in to the Launcher.
If you are still experiencing this issue and you have verified that everything seems correct according to the note above, please contact Mojang support at https://help.minecraft.net/hc/en-us/requests/new.
Today my launcher updated and I'm now able to play! Thank you Mojang for your awesome game!
wait I'm the only one where it doesn't work?? i mean my launcher updated too but it's the same like before
I also have the same issue, I pre-ordered on the web store the game and whenever i open the launcher it says Buy Now.
@Shane.reder I have to mention though that I reinstalled my launcher and re-logged too.
When I pre-ordered the game, It said that I don't own it in my Microsoft account. But now it does. I'm assuming that they're transferring the game licenses to our Microsoft accounts manually and update the launcher every once in a while so that those who pre-ordered it can play now.
Ok so my launcher updated but still says buy now. I bought thru microsoft store and i really wanna play. not to say to fix it fast, but i want this bug to be fixed
I purchased the game but it doesn't appear in my profile
@Rover you need to run the game from Microsoft store. those who didn't purchase it from minecraft.net will never be able to launch the game through the MCDL.
@Arash_g the problem is it wont let me run it thru microsoft store. it says install but once i hover over it it wont let me and i got hero edition idk if thats the problem or what
There was an update to the launcher today when i opened it again but it still says "Buy Now" what was the change? Is there any ETA on when we can play the game?
So what gives this is still a problem for me.
We will soon start sunsetting Minecraft Dungeons Launcher in favor for starting the game from Minecraft Launcher. Mojang Studios has been making small tweaks since this report was created, to the point where we believe that the issues you've been experiencing have been fixed.
If you are still experiencing issues where the Minecraft Dungeons Launcher is not correctly detecting your game ownership, please contact Community Support or Customer Support. When contacting customer support, be prepared to show a receipt.