MCD-1383Hero DLC doesn't appear in-game in UWP/Windows Store version
Hero Pass content doesn't appear in-game, even though Windows Store interface shows that it should exist. (However, there is no prompt to "install" the Win10 DLC, I'm simply told I own it.) I've attached my Windows Store proof of ownership, along with a screen of the skin selection missing the two skins in question. I'm unsure what other files I could share, owing to the UWP nature of the install making file-digging a real pain. Thanks for any help!
Linked Issues
- Incomplete
S M- 0
- 6
- Community Consensus
- 404262
- Windows
- Windows 10, version 1909
- Version #19500 Version #19536
Created Issue:
Hero DLC doesn't appear in-game in UWP/Windows Store version
Hero Pass content doesn't appear in-game, even though Windows Store interface shows that it should exist. (However, there is no prompt to "install" the Win10 DLC, I'm simply told I own it.) I've attached my Windows Store proof of ownership, along with a screen of the skin selection missing the two skins in question. I'm unsure what other files I could share, owing to the UWP nature of the install making file-digging a real pain. Thanks for any help!
Attachments2
- Unresolved
- Open
- Unconfirmed
- Windows
- Windows 10, version 1909
- Version #19500
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
is duplicated by
![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
is duplicated by
did you try to reinstall if you owned it?
HI.
I bought the Minecraft Dungeons from the official webpage (minecraftdungeons.net).
After play, I decided to buy the Hero pass extension. From launcher opened the "administrate account" and it sends me to account.xbox.com and there i find the store to purchase the Hero Pass.
After it, I have:
On minecarftdungeons.net it says I have ONLY the standard edition
On microsoft store it says I have ONLY the hero expansion
Both pages shows exactly the same account, but different purchases.
Game only loads the standard mode, and can't upgrade because the microsoft store app doesn't see the game installed (asks for a device and don't know if the device it shows is mine or not)
I found the minecraftDungeons.net accepts redeem key. Could I contact with anyone of support to give him my purchase reference of microsoft store to get the key to redeem it on the page and link both?
ps1: I searched on the bug reports and no one has exactly the same problem, is why i open a new one, but I feel the MCD-1383 has exactly the same problem I have but he didn't find the origin of the problem or the simple solution.
ps2: https://account.microsoft.com/ crashes everytime, it's the worst.
![[Mod] SPGoding](../../../data/avatars/users/44622.png){kind=small}
Thank you for your report!
We're tracking this issue in MCD-1383, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Resolving as a dupe of MCD-1383 - As this may be an issue with your account or billing, you may need to contact Minecraft Customer Support directly.
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Do you have the XBox Pass? As my friend is experiencing the same issue and I think that it as I don't have it.
I have Xbox Game Pass Ultimate, yes.
According to the FAQ (https://help.minecraft.net/hc/en-us/articles/360041345271-MINECRAFT-DUNGEONS-FAQ), Game Pass owners only get access to the Standard Edition and do not have access to the Hero Pass for free.
Cubly, Yes that is correct however my friend and I bought the Hero Edition of the game and I am guessing S M has as well.
Kevin is correct. I own the Hero edition of the game on top of XGPU.
Ah okay, well at least you are not missing out on anything right now. I'm sure it will be fixed soon, purchase related issues normally take priority for obvious reasons.
Cubly, I am missing out on content right now. The Hero pass immediately unlocks a pet and two cosmetic outfits as an immediate perk while we otherwise wait for upcoming, new levels. And as my attached screen shows, that content is still locked. So, back to my question: What can be done?
Sorry, I meant major content like levels, rather than cosmetics.
There was an outage regarding purchase and content usage that was just fixed (maybe try restarting the Store/PC), so if you still cannot access it soon you'd probably be best contacting support: this would be Microsoft Support in your case.
I would personally still give it 24 hours before doing so though.
I hope it fixes for you soon!
I have the same issue. though do not have gamepass.
Please check out this help article and report back if it helped:
https://help.minecraft.net/hc/en-us/articles/360043512292-How-to-Install-Hero-Pass-Content
Quick Links:
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Checked that first, did not work.
Purchases:
ready to install:
in-game
I did get an error that originally said i didnt have an applicable device when installing but was able to install the game.
@Violine, everything I reported in this post came AFTER I'd checked the page that you linked. the MS Store image attached in this thread shows what happens when I try those steps. Hero Pass does not appear as an item to be installed in the MS Store interface the way the base game does. Instead, I showed you my MS Store listing showing ownership, but not the ability to install. Robyn's results are similar to mine.
I have the exact same problem. Everything shows as Installed in the windows store, but does not appear in game.
I tried reinstalling from the windows store and lost my character, and still didnt get the DLC
Reloaded and got my character back!
if "content that people paid for isn't working one week later" is this low of a priority, I can't even imagine what your bug queue looks like over there.
hey SM - i understand your frustration - but we can acknowledge that this has been a rocky launch and that you can play the game, but just not with a certain skin is low in comparison to problems where people cant access the game, or play online, etc. I am a nobody but in the big picture of a small team having some really major bugs to go through, this is minor. I sympathize because I am in the same boat, but, in a very transparent move by Mojang, we can see a list of the issues people are facing, and this one, when weighed against the rest, is low priority.
Hello there, just wanted to let You know I posted the exact issue back in June myself. This is an ongoing problem.
As this may be an issue with your account or billing, you may need to contact Minecraft Customer Support directly.
Hi, are You still having this issue? I am still missing my Hero DLC content as well.
Is it only the skins that aren't unlocked for you? Are you able to access the DLC levels or equip the pet or cape cosmetics?
Make sure that you're on the latest version of the game (1.4.3.0). You should be able to see the version number on the Settings screen.
Also make sure that you are logged into the Windows Store app with the correct account (the account that owns the Hero Pass). The entitlement is tied to the account that you are logged in to the Store with rather than the account that is logged in to the actual game. In some scenarios they can differ.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version?
This ticket will automatically reopen when you reply.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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