MCL-12191Launcher not appearing
A workaround is available in https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
If you need additional help, please contact 💬 Community Support.
Multiple people have reported that when they load up the launcher, nothing happens. A launcher_log from a person having the issue is attached.
Linked Issues
is duplicated by6
MC-163040Attachments11
![[Mod] Greymagic27](../../../data/avatars/users/92875.png){kind=small}
Created Issue:
Launcher not appearing
Multiple people have reported that when they load up the launcher, nothing happens. A launcher_log from a person having the issue is attached.
Attachments1
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
is duplicated by
launcher_log.txtSame issue, no process shown.
Rebooting, reinstalling, running as administrator does nothing.
![[Mod] Urielsalis](../../../data/assets/gravatar/urielsalis.jpeg){kind=small}
Potential workaroundA workaround is available in https://www.reddit.com/r/Minecraft/comments/dfkmnm/psa_launcher_issue_fix/
If you need additional help, please contact 💬 Community Support.
Multiple people have reported that when they load up the launcher, nothing happens. A launcher_log from a person having the issue is attached.
is duplicated by
is duplicated by
is duplicated by
relates to
relates to
![[Mojang] Petr Mrázek](../../../data/avatars/users/26709.png){kind=small}
relates to
Thank you for your report!
We're actually already tracking this issue in MCL-12191, so I resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
There was an issue with the launcher yesterday that prevented it from launching for a lot of users, which should be temporarily resolved now (see MCL-12191). I'll leave this open as the uninstaller issue seems like a real problem.
Is this still an issue? There was a temporary issue yesterday, which seems similar (MCL-12191).
See MCL-12191.
See MCL-12191. This was a temporary issue that should be resolved now.
See MCL-12191, this was a temporary issue that should be resolved now.
See MCL-12191.
Delete the launcher_profiles.json from .minecraft (%appdata%/.minecraft)
If you need additional help, please contact 💬 Community Support.
I was told to create another bug report about this issue as MCL-12191 has been fixed. It seems to occur after the launcher update and there have been a few reports on the issue already, both in discord and on IRC.
![[Helper] Whomsky](../../../data/avatars/users/90300.png){kind=small}
This sounds like MCL-12191. If the workaround linked there doesn't work, please contact Community Support.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Another person on the Minecraft wiki discord has the same issue, here's their launcher log: https://pastebin.com/CfG11g1m
So far, cause unknown, and we haven't seen this in testing or when this version was in beta.
All of the logs seem to end right before the launcher checks if it's already running and exits if it does.
So, stopping any leftover launcher processes might fix this. Alternatively, reboot the machine if you don't know how to stop processes.
There are no processes shown, and rebooting doesn't change the outcome.
Most people having the issue are saying that restarting or removing the launcher processes doesn't work as a fix. I'll update the ticket as/if I get more information
Hi, i just bought minecraft game and same problem here, nothink happend after reboot, reinstal or updating launcher.
I'm seeing the same issue locally. I'm able to attach a debugger, but no symbols, so here is the best I can do:
This is with version 2.1.7660.
That should be enough to give you a sense of where the problem is with the PDB symbols.
My kid is super excited to play this, so I'm happy to help debugging it too if you want to post the PDBs somewhere.
Similar situation for myself, i have just had to replace my hdd so doing a fresh install of everything. Installed the minecraft launcher and i have the above launcher log. Tried to reinstall Java, tried to reinstall launcher tried to restart and turn off machine also then re install, no joy yet.
I think i just was able to start it by running it with Windows XP (SP 3) compatability
edit, looks like it's working with that compatibility and Run as Administrator
I just also bought now a account for mineceraft, but this is second time, first account i deleted gmail account , so yea, you cant log in. But first time i didnt have any problems, but now when i install minecraftinstall.msi, the minecraft launcher creates on dekstop, but when i click nothing happens. I reinstall java, malware run, updated video card, restarted computer, reinstall again mineceraft nothing. I hope someone will know the problem, because i dont want 24 euro be wasted, and i bought a game, and now im sad, because of confusion, why it dosent open the launcher, it even dont show any error when you click.
Also added my file.
launcher_log(1).txt
Andrew Howe's solution worked for me as well.
I had this issue until doing what Andrew Howe suggested. I took off the compatibility settings to try to grab the crash log again but now the new launcher loads so cheers to you
Temporary solution (step by step):
1. Right click the minecraft icon
2. Click on "Properties"
3. Click "Compatibility"
4. Change to "Windows XP Service Pack 3"
5. Save settings (OK button)
6. Repeat the same steps but this time choose "Windows 8"
7. Launch your game and enjoy!
(You have to do this everytime you want to play, as I said, this is only a temporary solution)
Thank you rizk, it looks that, this solution is working, you should others try it, works 100%.
Is there supposed to be a compatibility option for Windows 10?
i love you rizk kkkkk
but it's just a temporary solution
apparently a compatibility issue with windows 10
I'm asking because it stops at windows 8.
I have tried both Andrew Howe's and Rizk's solution, but both have not worked for me.
Yea, they have like a 50% chance to work.
I'm having an identical issue with neither of the workarounds working.
I've reverted the launcher version back to 2.1.5964.
The launcher should update and the problem should be gone.
Can you confirm?
I can indeed confirm that the issue has been resolved^
For most users, it seems the issue has been resolved.
It only works because Petr reverted the launcher back to 2.1.5964. They have to fix the latest one for Windows 10. It's only a temporary solution^
Aye, but for now it's resolved at least
The Ubuntu deb package was not reverted. The issue still remains on Ubuntu.
i still have this problem
Another possible workaround is using the alternative Launcher, https://launcher.mojang.com/download/Minecraft.exe
People on Mac and Linux seem to have no fix as of yet, as the packages do not seem to be reverted.
i tired doesnt work says my driver doesnt support opengl
saikou saidykhan, your issue is completely irrelevant to this ticket.
I'm still having the problem too, the launcher keeps saying "unable to update minecraft runtime environment" , the only solution for me is to dl the alternative launcher which is for me a short term solution. Petr said he reverted the launcher back, am I the only one for who the launcher in .msi always indicates an error ?
13/oct/19 (Trying not to duplicate)
The launcher makes APPCRASH just when it is opened
Specifications (my system is Spanish):
Nombre del evento de problema: APPCRASH
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: MinecraftLauncher.exe Versión de la aplicación: 1.0.1.0
Marca de tiempo de la aplicación: 5d888b33
Nombre del módulo con errores: MinecraftLauncher.exe
Versión del módulo con errores: 1.0.1.0
Marca de tiempo del módulo con errores: 5d888b33 Código de excepción: 40000015
Desplazamiento de excepción: 000d2f7e
Versión del sistema operativo: 6.1.7601.2.1.0.256.48
Id. de configuración regional: 2058
Información adicional 1: c29b
Información adicional 2: c29bb41d3022d7aa7f3c5604f48e28f0
Información adicional 3: 1c40
Información adicional 4: 1c407a94e616653adfde0210a04e4f2c
for me it helped to move the launcher from another drive to the windows drive. However before the 13th of september it worked properly on its location on the other drive.
While trying to get it to work again on the other drive i had the following error aborting the update:
[Info: 2019-10-14 09:53:36.5233602: PistonUpdate.cpp(361)] MoveFile(C:\Users***\AppData\Local\Temp\MinecraftLauncher\PistonStaging\3e86865deec0814c958bcf7fb87f790bccc0e8bd, F:\Minecraft\runtime\jre-x64\LICENSE
[Error: 2019-10-14 09:53:36.5236147: PistonUpdate.cpp(403)] Update failed for: LICENSE, Error: Das System kann die Datei nicht auf ein anderes Laufwerk verschieben.
[Error: 2019-10-14 09:53:36.5241401: UpdatePistonComponent.cpp(50)] Piston update failed!
It might be important that i moved the .minecraft folder to another drive aswell. Which was also no problem before the 13th.
KwarkM, that's a different issue, see
MCL-12229.I am one of the regular volunteer support helpers on the minecraft discord server with Whomsky and Greymagic27. I can confirm that this is an ongoing issue. I must have referred at least a dozen users to this post in order to use the workaround today alone.
IsJustaGhost, just fyi, there are two different very similar issues right now that have different workarounds as well:
MCL-12229(workaround: start the launcher on C:\ drive or move the system temp folder to the drive you have Minecraft on)MCL-12279(workaround: disable the beta launcher by editing launcher_profiles.json)It's likely that most of the cases you're encountering are covered by either of these tickets.
@violine1101, thank you for those references. However, would the workaround found here fix the issues covered by those 2 reports? All that i have helped with the launcher not doing anything when attempted to start that i have sent here, have fixed the problem with this workaround.
"Thanks!! this worked! just fixed my launcher, Thanks alot" MC Discord Support today at 6:20 am, my time
I am only interested in having the proper information so i may help others.
NEW MESSAGES
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The "workaround" for this ticket is just using a very old version of the launcher that does not have this bug. That version of the launcher will no longer work at some point in the future, hence it is recommended to not use it anymore, or to proceed with extreme caution if you need to downgrade to it. Thus, it is recommended to try the other workarounds first.
You can still use the workaround from this ticket if no other method works.
For one person, running the game in a 'blank slate' fixed the issue. I have yet to test this but I'll expand on this comment when/if more results come in.
The problem has been resolved in multiple places - the backend services, the main launcher executable, and the update checking logic in general. Closing.
This still seems to be occuring for many users
The cause is most likely different. Open a new bug please.
Done: https://bugs.mojang.com/browse/MCL-12561