Poor surround sound & background noise with Razer headsets
Per this comment you may be able to resolve sound issues with Razer audio devices by unchecking the "Enable audio enhancements" option in your device's speaker properties. Some users also report that toggling the spatial sound option improves surround sound issues.
Original title
Sound broken with THX spatial audio
When using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
Linked Issues
is duplicated by33
MCPE-49770Audio vs. Razer headsetsDuplicateMCPE-58567Minecraft Windows 10 edition sounds very bad, and glichyDuplicateMCPE-62626Using surround sound breaks the game's sound entirelyDuplicateMCPE-84011Audio GlitchDuplicateMCPE-84635Minecraft THX supportDuplicateMCPE-97612sounds contain a loud buzzingDuplicateMCPE-97896Weird audio when using THX Spatial audio on Razer Kraken UltimateDuplicateMCPE-101007Really broken Sounds/MusicDuplicateMCPE-107893Audio is distortedDuplicateMCPE-114885Audio Issue With Razer THX.DuplicateMCPE-114928Using Razer Synapse 3 causes sound issues DuplicateMCPE-122232Windows 10 starter pack audio buzz and staticDuplicateMCPE-124330My audio is messed up.DuplicateMCPE-125915minecraft sound bug whit razer synapseDuplicateMCPE-132352Sound is buggedDuplicateMCPE-134984THX Spatial Sound and Razer TE causing Audio Buzzing/freezingDuplicateMCPE-137927Distorted audio with Razer headsetDuplicateMCPE-146987Minecraft Audio Bug - Razer 7.1 or SynapseDuplicateMCPE-148683windows 10 Minecraft static noiseDuplicateMCPE-1508137.1 Surround Sound Audio BugDuplicateMCPE-151089Cracking/Weird in game soundDuplicateMCPE-152830Sounds changed into chain noises???DuplicateMCPE-155629Broken/Unworking AudioDuplicateMCPE-157253surround sound ProblemDuplicateMCPE-157862High pitched buzzing sound issue when using razer headphonesDuplicateMCPE-158554Audio is completely brokenDuplicateMCPE-161503Razer headset audio issueDuplicateMCPE-164645Minecraft Audio distorted and weirdDuplicateMCPE-166602Audio BugDuplicateMCPE-168918Razer 7.1 Surround Sound IsuueDuplicateMCPE-170501Sound effects completely broken after new updateDuplicateMCPE-174072Audio GlitchDuplicateMCPE-187170Audio error with Razer Blackshark V2 X headphonesDuplicaterelates to6
MCLG-5Game plays static soundAwaiting ResponseMCPE-46604No sound and does not appear in sound mixer - Windows 10Cannot ReproduceMCPE-188581Audio Distortion and High-Frequency Noise on Digital Output at Game LaunchUnconfirmedMCPE-175374Major audio distortionCommunity ConsensusMCPE-9599Static/Feedback sent to speakers when game is launchedFixedMCPE-16588Surround sound issues with Logitech headsetsWon't Fix
- Unresolved
Bradley Cushion- 38
- 21
- Community Consensus
- 397115
- Windows
- sound
1.19.30.22 Preview - 1.21.31 Hotfix
1.19.30.22 Preview 1.17.11 Hotfix 1.17.10 1.16.220 1.16.210.55 Beta 1.15.0.11 RTX Beta 1.13.1 1.14.1 Hotfix 1.12.1 1.12.0 1.14.0 1.14.60 Hotfix 1.16.10 1.16.21 1.16.20 1.16.40 Hotfix 1.16.100 1.16.201 Hotfix 1.16.210 1.17.0 1.17.2 Hotfix 1.17.41 Hotfix 1.18.2 Hotfix 1.18.12 Hotfix 1.18.31 1.19.0 1.19.2 Hotfix 1.19.20 1.19.21 Hotfix 1.19.41 1.19.51 1.19.71 1.19.81 Hotfix 1.20.12 Hotfix 1.21.31 Hotfix
Created Issue:
Sound broken with THX Spatial audio
When using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
relates to
![[Mod] GoldenHelmet](../../../data/avatars/users/18951.svg){kind=small}
Original title
Sound broken with THX spatial audioWhen using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
Soundbroken with THX Spatial audioSound distortion with Razer headsets
![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
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Sound distortionwith Razer headsetsPoor surround sound & background noise with Razer headsets
WorkaroundPer this comment you may be able to resolve sound issues with Razer audio devices by unchecking the "Enable audio enhancemnts" option in your device's speaker properties.
Original title
Sound broken with THX spatial audioWhen using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
WorkaroundPer this comment you may be able to resolve sound issues with Razer audio devices by unchecking the "Enable audio enhancemnts" option in your device's speaker properties.
Original title
Sound broken with THX spatial audioWhen using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
WorkaroundPer this comment you may be able to resolve sound issues with Razer audio devices by unchecking the "Enable audio enhancements" option in your device's speaker properties.
Original title
Sound broken with THX spatial audioWhen using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
WorkaroundPer this comment you may be able to resolve sound issues with Razer audio devices by unchecking the "Enable audio enhancements" option in your device's speaker properties. So users also report that toggling the spatial sound option improves surround sound issues.
Original title
Sound broken with THX spatial audioWhen using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
WorkaroundPer this comment you may be able to resolve sound issues with Razer audio devices by unchecking the "Enable audio enhancements" option in your device's speaker properties. Some users also report that toggling the spatial sound option improves surround sound issues.
Original title
Sound broken with THX spatial audioWhen using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)
![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
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![[MCQA] Justyna Oleś](../../../data/avatars/users/18934.svg){kind=small}
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Thank you for your report!
We're actually already tracking this issue at MCPE-50616, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-50616, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Thank you for your report!
We're actually already tracking this issue at MCPE-50616, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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Hi Hamza,
Are you using a Razer or Logitech headset?
We have existing issues for both under MCPE-50616 and MCPE-16588 respectively.
Ionic
Thanks for clarifying. This issue with the Razer headsets is being tracked at MCPE-50616. Please vote for that ticket and try the workaround given there. When you switch headsets it is probably still using the same drivers and/or audio enhancement settings.
Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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duplicates MCPE-50616
Thank you for your report!
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for the additional information. This issue is already tracked at MCPE-50616, so I’ll resolve this ticket as a duplicate.
This issue seems to affect other kinds of digital surround sound as well. This is likely related: MCPE-50616 Poor surround sound & background noise with Razer headsets - Jira (mojang.com)
Please re-open this bug. It does not appear to be brand- or headset- specific. This is a problem with Minecraft: Bedrock Edition.
Thank you for your report!
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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We are tracking this issue at MCPE-50616, so I will resolve and link this ticket as a duplicate. There is a potential workaround mentioned in that ticket.
Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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We are tracking this issue at MCPE-50616, so I will resolve and link this ticket as a duplicate.
What is the brand and model of your headset?
If it's Razer, that issue is tracked at MCPE-50616.
Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Does MCPE-50616 describe your issue?
Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Does the workaround on MCPE-50616 fix the sound?
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Likely duplicate of MCPE-50616
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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What kind of device are you using for the sound?
Does MCPE-50616 describe your issue?
This report has been temporarily closed as Awaiting Response. It will automatically reopen when you comment with new information. Please be sure to provide all requested information. Reports that do not contain enough information may be closed as Incomplete.
You may find this Report Creation Form helpful for any future reports you create.
Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Thanks for your report. We are tracking this issue at MCPE-50616. Some workarounds have been shared on that ticket.
Thank you for your report!
We're tracking this issue in MCPE-50616, so this ticket is being resolved and linked as a duplicate.
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Same issue as in Minecraft Bedrock Edition, MCPE-50616?
Thank you for your report!
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Thank you for your report!
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Does MCPE-50616 describe your issue?
Hi user-de68b,
Can you please provide more information about the hardware and software? For example the Audio device that is causing this behaviour. Without these details, we might not be able to find a cause of this issue. A Dxdiag.txt can also be helpfull as a lot of information is packed in such file.
Think about things like motherboard, cpu, audio solution (device), brand/ model and driver versions.
Does MCPE-50616 possibly describe your issue? Note this is specific to Razor headsets.
Thank you in advance.
This ticket will automatically reopen when you reply.
You can try the workaround in the description of MCPE-50616 and see if that helps.
This also happens to me on Razer Kraken (2019) with Razer's 7.1 Surround Sound enabled. (Works fine I use the default system drivers though)
Same for me (I've got a Razer Kraken X with the 7.1 Surround Sound)
I'm not sure what "broken sounding" might mean, but I have had some issues with sound distortion. In my case, they seem related to a separate problem, described in
MCPE-49613, in which sound volume is very dependent on the angle between the sound source and the player's line of sight. Do you also have that experience? If so, I propose to merge these issues.I'm experiencing the same issues with my Razer Nari. The music is like weird creepy static that's distant. Someone shared a video of the sound glitch that I'm experiencing. https://youtu.be/GmCfjWaKCCY
Disabling "Enable Audio enchantments" under the speaker properties of the THX Spatial sound device fixes the issue but that stops extra signal processing. So maybe and issue with Razer or Windows? The "broken sounding" is audio being sort of corrupt. I also apologise for the late replying I wasn't getting email notifications. Auldrick
Updated title and confirmed (community consensus) based on duplicate reports describing the same symptoms.
Followed the steps to complete removely Razer Synapse (delete folder in Program Files and keys in Registery Editor), reinstalled, and still having issues with Minecraft (Windows 10 edition) specifically. Using Kraken X (aux cord) with 7.1 surround app. Only having static when playing that game, perfectly fine with any other application. Audio sounds like it is muffled, very static-y.
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, can you please add it to the affected versions (or mention it if you are not the reporter).
Also, just a reminder, to make your bug report as effective as possible, please try and include the following steps to reproduce the problem:
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Issue is still present in the latest update, I have updated the issue to reflect that.
Steps to reproduce
Observed Results:
Every sound is replaced with a corrupted/static sounding versions
Expected Results:
Sounds playing normally
Steps to Reproduce:
1. Turning Enhanced Signal Off
Observed Results:
Fixed issue with static audio.
Expected Results:
Surround Capabilities for this game?
other games have no issue with these drivers regardless of surround or stereo input
Same problem here with Razer Nari Ultimate. No idea what to do because I didn't change anything and I'm not using that Spatial Audio garbage.
I also have the same problem with Razer Nari Ultimate. Sound is very intermittent and noisy if using spatial audio - only experience the issue with Bedrock edition works normally with Java
Same problem and only in Minecraft. Disabling audio enhancements in settings fixed it for me as well though.
Using a Razer Kraken Ultimate and setting the audio output to the Razer Kraken Ultimate device fixes the problem until game is restarted. The surround sound/spatial audio works while using Razer Kraken Ultimate as output (tested with audio quality set to "16 bit, 48000 Hz (DVD Quality)").
Still needs fixing for all devices though, since the one I use is tedious and temporary.
Same problem here. Every other game are perfectly fine. Sounds awesome, except Minecraft.
Same as Laszlo, I think this issue applies to some older Logitech headsets too. Suffering here with a G430.
Reply from [Mod] GoldenHelmet: for Logitech headsets see
MCPE-16588.how did some of you fix it?
im using razer kraken ulitmate
everything is fine including minecraft java but bedrock is static and hight pitched
The only thing that I found fixed this issue with my Razer Kraken (I tried multiple youtube tutorials, no help) was to uninstall all Razer software, but obviously this is not a great fix, not being able to use software that we paid for, so I hope a real fix comes soon.
By the looks of things, minecraft bedrock does not support razer's surround sound, so if you want to play minecraft bedrock, it will need to be without surround sound, and just turning it off doesn't work so you will need to set the deafult sound output for minecraft straight to your headset, without the surround sound.
It's the only way i found to fix the problem, but making the game compatible with surround sound would be amazing
Hi to anyone who still has this issue I found a way to fix it.
Just follow these methods and check if it works for you
Settings > Sound > Razer Headphones (what peripheral you use) > click (>) or properties > find audio enhancement > turn it off.
Audio does sound weird. I'll hit someone and if I turn around or something randomly the hot sound fades away and sounds randomly fade in and out
For users searching these threads with audio distortion and no specific headphones. I had spatial sound set to "Windows Sonic for Headphones" turned on. This affected my server and local play.
Turning off Spatial Soiund returned the sound to normal.
So I had some weird audio spotting (I'm having difficulty trying to explain exactly how it sounded but it was kinda crackly and poppy but spotty and inconsistent nonetheless) and deduced it was something to do with my audio driver (realtek audio). Uninstalling and reinstalling the driver did nothing, and my get-around for the audio issue was to instead use some bluetooth speakers. However, after coming across this thread and reading the comments about Windows Spatial Sound, all I had to do was toggle the option (it was originally off for me) and it resolved my audio issues.
Don't know if it'll help anyone's issues or not, but it helped me.