Switch - Stuck on Load screen
We are investigating an issue on Nintendo Switch, and will use this ticket to track this specific platform issue.
Some users have found the following steps useful as a potential workaround:
- Launch title in Flight Mode
- When in Main Menu go to Settings > Game > Configure Online Play and Sign out of Microsoft Account
- Turn off Flight mode and re-launch title
- See if issue persists, if not attempt to re-link to the same Microsoft account and attempt online gameplay
Installed game on my primary console this morning. Played through tutorial in offline, local co-op with one other player. Then, we stopped for lunch and when we tried to reload the game it gets stuck on the loading screen just after the "Press Any Button" prompt.
I reinstalled the game. I also deleted the save file and recreated the issue. Once again we were able to play through the tutorial. Then, we closed the game and restarted it only to get stuck on the same screen.
I tried the game on my secondary console and it works fine. However, I have only played it offline single-player.
EDIT: Not sure if this matters, but we were playing with two wired, third-party controllers.
Linked Issues
is duplicated by53
BDS-5648Switch version has infinite load even after re downloading Duplicate
MCD-1675Can't load game to play on Nintendo switch DuplicateMCD-1706Minecraft dungeons for Nintendo switch will not load 1 day after download DuplicateMCD-1743Microsoft login issues on Nintendo SwitchDuplicateMCD-1794MCD on Switch Hangs when using transferred cloud saveDuplicateMCD-1831Hero DLC Plugs Nintendo Switch Account PlayDuplicateMCD-1851Infinite loading screen on Switch (possible issue with shared Xbox/switch account)DuplicateMCD-1946Unable to get to Character selection on SwitchDuplicateMCD-1969I play in switch and when I try to enter it doesnt let me and I only see the redstone cube moving and at the sides of my screen I see pixelsDuplicateMCD-1975minecraft dugeons Unable to log inDuplicateMCD-2007STUCK ON LOADING SCREEN (SWITCH)DuplicateMCD-2025The game stays on menu won't start on switch version DuplicateMCD-2083Infinite loading screen on Nintendo Switch. Reinstallation of game does not fix the problem.DuplicateMCD-2132MC Dungeons does not load on Nintendo Switch Lite (to play online)DuplicateMCD-2264I used the same Gamertag on PC and Switch. Switch is now infinite red block loading at start upDuplicateMCD-2324Stuck on loading screen NIntendo SwitchDuplicateMCD-2414[Nintendo switch]Cannot start game after buying the PC version.DuplicateMCD-2477Switch online infinite loading screenDuplicateMCD-2533Nintendo switch won’t load DuplicateMCD-2610Unlimited loading screen as soon as i open the gameDuplicateMCD-2622The game is not loading on my switch account. It is just the red stone block spinning.DuplicateMCD-2639Stuck in loading screenDuplicateMCD-2645Cannot start game on Nintendo switchDuplicateMCD-2649Game won't load on the SwitchDuplicateMCD-2734I play on switch and when i beat the default level the game crashed and i tried to restart it but it after i press any button the camp wont load or do anything DuplicateMCD-2798Loading takes forever after you transfer data to another SwitchDuplicateMCD-3024MCD can't be played on my switchDuplicateMCD-3030Minecraft Dungeons doesn't launch on switch. DuplicateMCD-3149Switch not loading game while connected to the internet.DuplicateMCD-3235Infinite loading screen at startupDuplicateMCD-3270Cannot start game for one Switch userDuplicateMCD-3332Save crashDuplicateMCD-3379The game won't load. Stuck on camping screen. It's been two weeks now..DuplicateMCD-3392Stuk during loading on Nintendo switchDuplicateMCD-3399Can not get passed second/final loading screenDuplicateMCD-3458Minecraft dungeons won't work DuplicateMCD-3459Minecraft dungeons won't work DuplicateMCD-3462I cant go into the gameDuplicateMCD-3494Minecraft Dungeons not working on switchDuplicateMCD-3560Estoy intentando entrar a el juego y en la pantalla de "Presiona cualquier botón" no salgo de esa pantalla DuplicateMCD-3596Crashes after "press any botton" promptDuplicateMCD-3686my bugs that i needed to be fixedDuplicateMCD-3767Stuck on loading screen to profileDuplicateMCD-3798The nintendo switch gets an infinite loading screenDuplicateMCD-3847Game not launching on switch DuplicateMCD-3967infinite loading screen after title screenDuplicateMCD-4144My game will not loadDuplicateMCD-4158Enchantment became Negative and infinite starting loading screen when onlineDuplicateMCD-4331Minecraft Dungeons Switch edition doesnt start anymoreDuplicateMCD-4340Infinite loading screen.DuplicateMCD-4372I'm logged in, I can connect to the internet, but I cannot seem to be able to play minecraft dungeons. DuplicateMCD-5894Infinite Loading ScreenDuplicateMCD-6314After pressing any button to start, it loads infinitely with the redstone block, never letting me play.Duplicate
Created Issue:
Switch - Stuck on Load screen
Installed game on my primary console this morning. Played through tutorial in offline, local co-op with one other player. Then, we stopped for lunch and when we tried to reload the game it gets stuck on the loading screen just after the "Press Any Button" prompt.
I reinstalled the game. I also deleted the save file and recreated the issue. Once again we were able to play through the tutorial. Then, we closed the game and restarted it only to get stuck on the same screen.
I tried the game on my secondary console and it works fine. However, I have only played it offline single-player.
Linked Issues
is duplicated by1
TRASH-35114
Installed game on my primary console this morning. Played through tutorial in offline, local co-op with one other player. Then, we stopped for lunch and when we tried to reload the game it gets stuck on the loading screen just after the "Press Any Button" prompt.
I reinstalled the game. I also deleted the save file and recreated the issue. Once again we were able to play through the tutorial. Then, we closed the game and restarted it only to get stuck on the same screen.
I tried the game on my secondary console and it works fine. However, I have only played it offline single-player.
EDIT: Not sure if this matters, but we were playing with two wired, third-party controllers.
![[Mod] violine1101](../../../data/avatars/users/92858.png){kind=small}
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![[Bot] Arisa](../../../data/avatars/users/43007.png){kind=small}
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![[Mojang] Mega_Spud (Jay Wells)](../../../data/avatars/users/92696.png){kind=small}
Update on this issue:We are investigating an issue on Nintendo Switch, and will use this ticket to track this specific platform issue.
Some users have found the following steps useful as a potential workaround:
- Launch title in Flight Mode
- When in Main Menu go to Settings > Game > Configure Online Play and Sign out of Microsoft Account
- Turn off Flight mode and re-launch title
- See if issue persists, if not attempt to re-link to the same Microsoft account and attempt online gameplay
Installed game on my primary console this morning. Played through tutorial in offline, local co-op with one other player. Then, we stopped for lunch and when we tried to reload the game it gets stuck on the loading screen just after the "Press Any Button" prompt.
I reinstalled the game. I also deleted the save file and recreated the issue. Once again we were able to play through the tutorial. Then, we closed the game and restarted it only to get stuck on the same screen.
I tried the game on my secondary console and it works fine. However, I have only played it offline single-player.
EDIT: Not sure if this matters, but we were playing with two wired, third-party controllers.
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![[Mod] OcelotOnesie](../../../data/avatars/users/43220.png){kind=small}
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well guys i have solved this issues i guess on nintendo switch. (worked)
like many of you i had the same issue stuck on loading screen. i ddid this step1: open the game in airplane mode.
2: settings.
3: game.
4: configure online play.
5: sing out of your microsoft account.this steps will solve the loading screen stuck. it wont work at the beginning i did like 2 time.
if you want to keep playing online you need to link your the game with another microsoft account.
seems like the issue is with the microsoft account you already have.
hope it works for you guys , because it worked for me, had like 4 days without playing.
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![[MCPE Mod] Celesian](../../../data/avatars/users/81635.png){kind=small}
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![[Mod] SPGoding](../../../data/avatars/users/44622.png){kind=small}
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![[Mod] GoldenHelmet](../../../data/avatars/users/18951.svg){kind=small}
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For the issue that is affecting Nintendo Switch specifically, please refer to MCD-1293, and add a vote and any new information there.
On Xbox One, this might be caused by corrupted saves, potentially due to being gifted corrupted items. If this occurs, the only possible fix is to delete all save files (cloud saves are unaffected). To delete saves, go into the Minecraft Dungeons game, Press the Xbox button, scroll down to the Minecraft Dungeons game icon, press on the three line button, and select "Manage game and add-ons". Then select Minecraft Dungeons. Then select your profile account and select delete on everything.
On Windows, the steps provided on MCD-5306 may clear the problem:
Go to C:\Users\<username>\AppData\Roaming\.minecraft and delete the following files:
launcher_msa_credentials.bin
launcher_msa_credentials.json
launcher_msa_credentials.bin.dungeons
I just got a beta key from a friend, installed the game and started the beta; but it doesn't start. It keeps loading and whenever I press any button, it starts loading again to show me the same text. What to do?
For the issue that is affecting Nintendo Switch specifically, please refer to MCD-1293, and add a vote and any new information there.
Thank you for your report!
This issue is already being tracked in MCD-1293, so this ticket is a duplicate.
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The main report for this issue is over at MCD-1293.
Thank you for your report!
We're actually already tracking this issue at MCD-1293, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
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Thank you for your report!
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Thank you for your report!
We're actually already tracking this issue at MCD-1293, so I will resolve and link this ticket as a duplicate.
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Thank you for your report!
We're tracking this issue in MCD-1293, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
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For those affected, could you please tell us which platform you are using, and which date and time you are experiencing the issue? (including timezone.) - For Switch, please see MCD-1293 instead.
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Yes I do mean the intro cutscene when the Nether wastes level starts. And I tried seeing if it happened in the nether fortress level and it did not happen. The reason why I am a level 1 character is because my game was affected by bug MCD-1293 where you can’t play so for now I have been playing as a guest user.
Can you please also try to fix the bug (MCD-1293) sometime soon? I would really like to play Minecraft dungeons on my powerful account.
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Same issue here, stuck (for at least 20 minutes, closed the game after that) on the screen after Pressing Any Button.
Managed to get the game to start by turning off my router.
Guessing the issue may be Xbox Live and/or Nintendo Online services.
Cool, glad I'm not alone (although I take no satisfaction in our shared frustration). Oddly enough, it works fine on my Switch Lite which is a secondary console and therefore has to be online in order to launch the game.
Yes I'm aware of the search feature. However, given the very limited amount of information provided in
MCD-142, I had no reason to assume it was the same issue. You might want to focus more effort on making the game playable and less on condescending to people who come here to report issues in good faith.Me and my wife are having the same problem, both on Nintendo switch been playing past two days now our games won’t load when it try’s to sign in to our Microsoft accounts it just keeps trying to go online until i turn off internet and play offline mode. I tried to reinstall but it seems there’s no way to sign out of the linked Microsoft account like you can on computer.
Wow, I was think Im first person that I have that bug, hahaha now i dont feel alone, I dont know if someone help that but this happen to me when I changed my Microsoft Account password, and I guess the Game console dont update that, but dont ask me to reinput my crendential, I have that infinite loop on the home screen, when I geting here, I read to solve this issue, just doing this, I need to put my Nintendo Switch on Flight Mode and access the game offline, then logout my MS Account and then close the game, put it back Online my Nintendo Switch, and open the game, and I have to input my account again like the first time, now I have the issue solved! =D
Similar problem: worked in offline mode on a secondary device, then failed on all devices once I tried online mode on the primary device. Not resolved by deleting and re-installing, or by transferring the saved game data from one device to the other. Game still works for secondary players (ie not the "owner" of the game but using the owner's primary console).
I'm on switch and it's just stuck after I click any button
the fix at the top worked for me!
when i sign out my account, i made another microsoft account, since i thought the problem could be the microsoft that it has already already and linked it, and now i am playing online with my friends.
For those affected, could you please tell us which platform you are using, and which date and time you are experiencing the issue? (including timezone.)
Platform : Nintendo Switch
Date and Time : This has been occurring since last Tuesday (6/2/2020) to now - Eastern Standard Time
This has been happening to me for 9 or 10 days (as of this comment was posted).
Have you tried to follow the steps up bellow?
Every one has fixed with them.
I started experiencing this issue on switch 1.1.2.0 immediately after I tried to link my account on my PC through Xbox game pass. I logged out on my PC and came back to my switch to see this error pop up.
so I followed the instructions above in airplane mode and got it to work. However I am unable to link ANY Microsoft account. As soon as I attempt to link from the settings page the Error pops up right away and only gives me an option to close the game. I am not even given the option to link a different account.
at least for now I can play offline and not lose 20hours of play. Hope it gets fixed soon.
I had this same issue on Switch around 2:00pm PST. Replicated the steps above (airplane mode, sign out, sign back in, etc.) and it works just fine. It looks like the problem was Microsoft had locked my account due to suspicious activity or something. Very strange. Hopefully it stays fixed.
I did follow the instructions so I can continue playing.
I just don't want to have to do this everytime I'm going to play MCD.
Cool "solution", but what if you play in docked mode and can't turn on airplane mode?
Brian, you can press and hold the HOME button and a little "quick menu" will show up. There you will find "Airplane Mode".
once you fix the issue it wont happen again.
once you unlink your microsoft account link the game to a different one, you can do that, if you want to play online o fcourse.
Arthur, Airplane Mode isn't available when docked. I followed Luis Peneda's instructions from a previous comment and that solved the problem.
If your signed into Minecraft dungeons on Xbox console/or PC (game pass PC beta) when already logged into Nintendo switch. It will also time out for a good 20 minutes before refreshing
I've had this same issue with my Switch. I did find the Airplane work around but once the profile is finally loaded it still hangs when trying to play an online game and then you can't switch back to offline game. It just hangs there. But I didn't try to logout of the microsoft account first.
For those saying it doesn't work when docked. I play docked too. Just undock it while setting up the airplane mode and login to profile then turn off airplane mode and redock.
I have only played offline games in single and multiplayer. The bug did not appear for about 2 weeks, and now i cannot access the game. Loggin out and back in is not a fix. This bug renders the game unplayable, which is sad, as I was beginning to really enjoy it.
I have also had this issue, and on 1.4.0.0 it can make daily trials unplayable
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